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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-intro-1.pdf
    March 03, 2021 - Improving Patient Experience: Data Analysis Methods webcast - Intro Improving Patient Experience:
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-intro.pdf
    March 24, 2021 - Improving Patient Experience in Large Organizations webcast - Intro Improving Patient Experience in … ’s CAHPS program • Foundational elements of patient experience improvement • Two case studies: ► Improving … patient experience with communication about medications in Kaiser Permanente hospitals ► Improving
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-fishkin.pdf
    March 24, 2020 - Improving Patient Experience in Large Organizations webcast - Fishkin Effective Implementation of Patient … Fishkin, PhD Principal Consultant, Center for Healthcare Analytics, Kaiser Permanente AHRQ-CAHPS: Improving … members 12.4M people get care + coverage from Kaiser Permanente $88.7B revenue 217K + employees improving
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-examples-3.pdf
    March 03, 2021 - Improving Patient Experience: Data Analysis Methods webcast - VA Examples of Patient Experience Improvement … DA helps identify intervention or leverage points for improving PX and informs clinical and operational
  5. www.ahrq.gov/evidencenow/heart-health/cholesterol/medication.html
    September 01, 2018 - Tip Sheet: Improving Hypertension Medication Adherence Resource title: Improving Medication
  6. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-Pronovost_95.pdf
    June 12, 2008 - Improving the Value of Patient Safety Reporting Systems Improving the Value of Patient Safety Reporting … PSRS data cannot be used to measure rates or monitor progress in improving patient safety. … The Applied Strategies for Improving Patient Safety (ASIPS) Victoroff taxonomy, for example, targets … An organization-wide approach to measuring and improving patient safety. … Improving medication safety: The measurement conundrum and where to start.
  7. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teambased-2.pdf
    May 01, 2016 - Team-Based Care: Improving Safety, Engagement, and Joy Team-Based Care: Improving Safety, Engagement
  8. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/shareddec-2.pdf
    September 01, 2016 - Shared Decisionmaking: Improving Patient Safety, Education, and Empowerment What is it? … What providers are saying Shared Decisionmaking: Improving Patient Safety, Education, and Empowerment
  9. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
    January 01, 2011 - CAHPS QI The Case for Improving Patient Experience The Case for Improving Patient Experience … for Healthcare Research and Quality’s CAHPS User Network welcomes you to the CAHPS podcast series on improving … These initial podcasts are looking at the value of improving the patient experience each from a different … https://www.cahps.ahrq.gov/News-and-Events/Podcasts.aspx The Case for Improving Patient Experience … The Case for Improving Patient Experience October 2011  Podcast October 2011 www.cahps.ahrq.gov
  10. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/communication_2012_04_01_transcript.pdf
    January 01, 2012 - A Breakthrough Approach to Improving CAHPS Communication Performance A Breakthrough Approach … to Improving CAHPS Communication Performance April 2012  Podcast Speaker Wendy Leebov, Ed.D., CEO … In our earlier podcasts in this series, we talked about why improving patient experience is so important … I’m very happy to be here today to talk with people about a breakthrough approach to improving your … https://www.cahps.ahrq.gov/News-and-Events/Podcasts.aspx A Breakthrough Approach to Improving CAHPS
  11. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/6-improvement-strategies.pdf
    March 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care The CAHPS Ambulatory Care Improvement … Guide Practical Strategies for Improving Patient Experience Section 6: Strategies for Improving Patient … STRATEGIES FOR IMPROVING PATIENT EXPERIENCE WITH AMBULATORY CARE 6-1 6.A. … STRATEGIES FOR IMPROVING PATIENT EXPERIENCE WITH AMBULATORY CARE 6.A. … Measuring patient experience as a strategy for improving primary care.
  12. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving.pptx
    May 01, 2017 - Improving Communication and Teamwork in the Surgical Environment Improving Communication and Teamwork … ongoing quality improvement Communication and teamwork defined Improving … surgical team communication with briefings Improving surgical team communication with debriefings … team briefings Components of a good briefing Example of a briefing in an ambulatory surgery center Improving … Safety Program for Ambulatory Surgery 52 There is an opportunity for us to improve patient care by improving
  13. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/graham-bouldin.pdf
    April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Health Share of Oregon CAHPS Improvement … Story “Strategies for Improving CAHPS Health Plan Survey Scores” A Webcast Presented by the AHRQ CAHPS … and patients” https://cahps.ahrq.gov/quality-improvement/improvement-guide/6-strategies-for-improving
  14. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
    April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Strategies for Improving CAHPS Health Plan … Survey Scores A p r i l 1 3 , 2 0 1 6 “Strategies for Improving CAHPS Health Plan Survey Scores … pm ET 15 CareSource MISSION FOCUSED: To make a lasting difference in our members’ lives by improving … Consumer Experience Karen.Posey@caresource.com mailto:Karen.Posey@caresource.com Strategies for Improving
  15. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-ginsberg.pdf
    November 01, 2006 - Improving Patient Experience in Large Organizations webcast - Ginsberg AHRQ’S CAHPS® PROGRAM Caren
  16. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-intro.pdf
    April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Strategies for Improving CAHPS Health Plan … • Develop strategies for improving performance. 10 www.cahps.ahrq.gov CAHPS Ambulatory Care … Strategies for Improving Patient Experience 11 www.cahps.ahrq.gov • Open Access Scheduling for … Customer Service • Reminder Systems for Preventive Services and Immunizations 12 Strategies for Improving … Care Improvement Guide CAHPS Ambulatory Care Improvement Guide: Table of Contents Strategies for Improving
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
    March 15, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Q&A Session “Strategies for Improving CAHPS
  18. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-program-2.pdf
    November 01, 2006 - Improving Patient Experience: Data Analysis Methods webcast - Ginsberg AHRQ’S CAHPS® PROGRAM Caren
  19. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Perry_49.pdf
    March 27, 2008 - High-Hanging Fruit: Improving Transitions in Health Care High-Hanging Fruit: Improving Transitions … Respected health care researchers, noting handoffs to be variable in content and process, view improving … Conclusion Improving the effectiveness of transitions in care is a complex endeavor; indeed, those … SBAR: A shared mental model for improving communication between clinicians. … Improving patient safety by repeating (readback) telephone reports of critical information.
  20. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol4/Lapane.pdf
    March 09, 2005 - Technology for Improving Medication Monitoring in Nursing Homes 401 Technology for Improving Medication

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