-
www.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-111921.pdf
March 11, 2022 - Federal Interagency Workgroup: Improving Diagnostic Safety and Quality in Healthcare … Federal Interagency Workgroup: Improving … Discuss potential collaborative work in the space of health information technology
(health IT) and improving
-
www.ahrq.gov/sites/default/files/wysiwyg/topics/diagnostic-safety-workgroup-march-2022-meeting-notes.pdf
January 01, 2022 - Federal Interagency Workgroup: Improving Diagnostic Safety and Quality in Healthcare
Federal Interagency … Workgroup: Improving Diagnostic Safety
and Quality in Healthcare
Workgroup Goal: Established by Senate … Update
AHRQ • Diagnostic Safety Building Contract
o Released a new TeamSTEPPS course focused on improving … diagnosis,
along with an issue brief on improving education and diagnosis.
-
www.ahrq.gov/sites/default/files/wysiwyg/topics/dx-safety-workgroup-meeting-notes-mar2023.pdf
July 14, 2023 - Federal Interagency Workgroup: Improving Diagnostic Safety and Quality in Healthcare
Federal Interagency … Workgroup:
Improving Diagnostic Safety and Quality in Healthcare
March Meeting Summary
Workgroup … • Diagnostic Safety Grants
o Posted two new funding opportunities: AHRQ Understanding and
Improving … Diagnostic Safety in Ambulatory Care: Incidence and
Contributing Factors (R01) and AHRQ Improving … promote rich sharing of medical
information between and among providers, which is essential for
improving
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-patient-experience.pdf
July 01, 2021 - Lessons From Healthcare Organizations on Improving Patient Experience webcast - Quigley
AltaMed’s Shadow … Improve Patient-Provider Interactions
Using the Clinician and Group CAHPS® Survey:
LESSONS ON IMPROVING … patients
− Discuss best practices with other providers
• For quality monitoring system:
► Focus on improving … not always specific enough for tangible behavior
change recommendations
• Focus on incrementally improving … Policy Researcher
quigley@rand.org
310-393-0411, ext. 7549
41
mailto:quigley@rand.org
LESSONS ON IMPROVING
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
October 01, 2020 - Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti
Lessons on … Improving CAHPS® Scores
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality … Experience Manager
lfranchetti@nhpri.org
401-459-6092
24
mailto:lfranchetti@nhpri.org
Lessons on Improving
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-intro.pdf
January 28, 2021 - Lessons From Healthcare Organizations on Improving Patient Experience webcast - Intro
Lessons From … Healthcare Organizations
on Improving Patient Experience
A Webcast Presented by the AHRQ CAHPS User … s CAHPS program
• Foundational elements of patient experience improvement
• Two case examples:
► Improving … health plan customer service
► Improving patient-provider interactions in a large medical group
•
-
www.ahrq.gov/sites/default/files/wysiwyg/coronavirus/long-covid-care-network/u-washington-grantee-profile.pdf
January 01, 2023 - Improving Access to Multidisciplinary Care for Patients With Long COVID
Geographic Service Area
Washington … committed to enhancing the quality of
its services and refining its care delivery model, focusing on improving … Notable Features
Project Overview
Improving Access to
Multidisciplinary Care for
Patients With Long … COVID Clinic aims to
improve access and care delivery for patients
throughout the WWAMI region by 1) improving … engaging
underserved communities to enhance Long
COVID education and connection to local
resources; and 3) improving
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/safety/patient-safety-facilitator-guide.pdf
November 01, 2019 - Improving
Antibiotic Use
1
AHRQ Pub. … Slide 5
3
AHRQ Safety Program for Improving Antibiotic Use – Acute Care
Improving Antibiotic … Slide 6
4
AHRQ Safety Program for Improving Antibiotic Use – Acute Care
Improving Antibiotic … Slide 9
5
AHRQ Safety Program for Improving Antibiotic Use – Acute Care
Improving Antibiotic … Slide 11
6
AHRQ Safety Program for Improving Antibiotic Use – Acute Care
Improving Antibiotic
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
September 01, 2016 - Case Study: Improving Customer Service at Health Share of Oregon
Case Study
1
Improving Customer … /customer-service/strategy6q-custservice-standards.html
Improving Customer Service at Health Share … Improving Customer Service at Health Share of Oregon
4
Another key aspect of Health Share’s service … Improving Customer Service at Health Share of Oregon
5
Health Share recognizes this focus on equity … Improving Customer Service at Health Share of Oregon
6
AHRQ Pub.
-
www.ahrq.gov/sites/default/files/wysiwyg/topics/DxSafety-March2019-MeetingNotes.pdf
March 08, 2019 - Federal Interagency Workgroup on Improving Diagnostic Safety--March Meeting Summary … Federal Interagency Workgroup on Improving … ://www.ahrq.gov/patient-safety/resources/learning-lab/index.html
Federal Interagency Workgroup on Improving
-
www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/cmsqualconf0615.pdf
September 01, 2015 - Second Annual CMS Quality Conference: Improving Care and Proving It! … the CHIPRA Quality
Demonstration Grant Program: An Update
Second Annual CMS Quality Conference:
Improving … study: start local, expand statewide after grant
– Showing how to do it, or how to do it better: improving
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6m.pdf
October 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Group Visits
The CAHPS Ambulatory … Care
Improvement Guide
Practical Strategies for Improving Patient Experience
Section 6: Strategies … for Improving Patient Experience with
Ambulatory Care
6.M. … Improving Chronic Illness Care (ICIC). 2001 February. … Improving Chronic Illness Care.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6l.pdf
August 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Planned Visits
The CAHPS Ambulatory … for Improving Patient Experience with
Ambulatory Care
6.L. … Improving Chronic Illness Care. … Improving
Chronic Illness Care. IHI National Forum, Orlando, FL; 2001. … Improving primary care for patients
with chronic illness. JAMA 2002;288(14):1775-9.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6n.pdf
October 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Price Transparency
The CAHPS Ambulatory … Care
Improvement Guide
Practical Strategies for Improving Patient Experience
Section 6: Strategies … for Improving Patient Experience with
Ambulatory Care
6.N. … /improvement-guide.html
The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/improving-cg-cahps-scores-webcast-transcript.pdf
March 01, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
Strategies for Improving … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
March 2016 Webcast
March … The last big component of the Guide is strategies for improving performance that are based around the … In there, we're looking at improving self-management goals. … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
Speakers
Moderator
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
November 01, 2006 - Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg
AHRQ’S CAHPS
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/hp-survey-strategies-webcast-transcript.pdf
April 01, 2016 - CAHPS Transcript: Strategies for Improving CAHPS Health Plan Survey Scores
Strategies for Improving … The topic for our Webinar
today is “Strategies for Improving CAHPS Health Plan Survey Scores.” … April 2016 www.cahps.ahrq.gov | 2 of 18
Strategies for Improving CAHPS Health Plan Survey Scores … April 2016 www.cahps.ahrq.gov | 3 of 18
Strategies for Improving CAHPS Health Plan Survey Scores … April 2016 www.cahps.ahrq.gov | 4 of 18
Strategies for Improving CAHPS Health Plan Survey Scores
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/debra-rosen-slides.pdf
March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
Improving CG-CAHPS
Scores … Presented By
Debra Rosen, RN, MPH
Director, Quality & Health Education
“Strategies for Improving … implemented
annual depression screening for
ages 12+
Access to Care: Successful
interventions; data improving … debrarosen@nevhc.org
“Caring for our community’s health since 1973” 34
mailto:debrarosen@nevhc.org
Improving
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-intro-slides.pdf
March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
Strategies for Improving … • Develop strategies for improving performance.
9 www.cahps.ahrq.gov
CAHPS Ambulatory Care Improvement … Strategies for Improving Patient Experience
10 www.cahps.ahrq.gov
CAHPS Ambulatory Care Improvement … Strategies for Improving Patient Experience
• Open Access Scheduling for
Routine and Urgent
Appointments … Innovation, Massachusetts General
Hospital, Boston, MA (Moderator)
12 www.cahps.ahrq.gov
Strategies for Improving
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
Improving CG-CAHPS in … Center
Rick Evans, MA
Senior Vice President &
Chief Experience Officer
“Strategies for Improving … rie9003@nyp.org
212-305-4455
mailto:rie9003@nyp.org
To Ask a Question
22 www.cahps.ahrq.gov
Improving