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talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
January 01, 2020 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Improving … 5: Determining Where To Focus Efforts To Improve Patient Experience
Section 6: Strategies for Improving … Patient Experience with Ambulatory Care
Research on Improving Patient Experience … For example, a team concerned about improving performance on the "Getting Timely Appointments, Care, … Assess how much patient experience of care is improving.
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talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6r-reminder-systems.html
March 01, 2020 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Improving … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … 5: Determining Where To Focus Efforts To Improve Patient Experience
Section 6: Strategies for Improving … Patient Experience with Ambulatory Care
Research on Improving Patient Experience … Improving preventive care by prompting physicians. Arch Intern Med 2000;160(3):301-8.
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talkingquality.ahrq.gov/news/newsroom/case-studies/201906.html
November 01, 2019 - network providing services at nine hospitals and more than 300 sites in Pennsylvania and New Jersey—is improving … Department of Defense, is an evidence-based set of teamwork tools aimed at optimizing patient outcomes by improving … NICU admissions were also reduced, thus improving infants’ outcomes. … This practice helps the entire staff remain focused on improving safety and sustaining improvement in
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talkingquality.ahrq.gov/patient-safety/reports/candor-demo-program/candor/demo-program/index.html
August 01, 2022 - In general, the seven demonstration projects funded focused on three main approaches to improving patient … Improving Communication with Patients. … planning projects funded covered three main areas, although there was some overlap in activities:
Improving … Improving communication .
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talkingquality.ahrq.gov/cahps/bibliography/index.html?page=2
January 01, 2024 - Improving Consumer Assessment of Health Care Providers and Systems communication scores in hospice care … Improving care experiences for patients and caregivers at end of life: A systematic review. … A review of best practices for monitoring and improving inpatient pediatric patient experiences. … Methods for Improving Response Rates in an Emergency Department Setting - A Randomized Feasibility Study … Improving Response Rates and Representation of Hard-to-Reach Groups in Family Experience Surveys.
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talkingquality.ahrq.gov/news/blog/ahrqviews/eliminate-diagnostic-errors.html
August 01, 2022 - efforts: In response to a 2017 Senate report, AHRQ established the Federal Interagency Workgroup on Improving … representation across 12 agencies, the workgroup strives to enhance scientific research as outlined in Improving … expertise in at least one of four areas: error detection and prevention, resilience for safe practice, improving … diagnostic precision through consensus, and improving "truth" or diagnostic reference standards.
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talkingquality.ahrq.gov/news/blog/ahrqviews/focus-diagnostic-safety.html
March 01, 2023 - Last month, AHRQ issued a Notice of Funding Opportunity that signaled the Agency’s focus on improving … Understanding and Improving Diagnostic Safety in Ambulatory Care: Incidence and Contributing Factors … In tandem with that initiative, AHRQ issued Improving Diagnostic Safety in Ambulatory Care: Strategies … processes–effective or not–are ubiquitous and inherently integrated into patient care efforts, and improving
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talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Improving … 5: Determining Where To Focus Efforts To Improve Patient Experience
Section 6: Strategies for Improving … Patient Experience with Ambulatory Care
Research on Improving Patient Experience … Excellent service recovery programs are an effective tool for retaining members or patients and improving … Five imperatives for improving service quality. Sloan Management Review 1990 Summer: 29-38.
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talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Improving … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … 5: Determining Where To Focus Efforts To Improve Patient Experience
Section 6: Strategies for Improving … Patient Experience with Ambulatory Care
Research on Improving Patient Experience … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service
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talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6j-support-self-care.html
March 01, 2020 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Improving … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … 5: Determining Where To Focus Efforts To Improve Patient Experience
Section 6: Strategies for Improving … Patient Experience with Ambulatory Care
Research on Improving Patient Experience … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education
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talkingquality.ahrq.gov/patient-safety/resources/learning-lab/design-environments-long-desc.html
April 01, 2021 - Improving acceptance of inpatient portals: patients' and care team members' perspectives . … Improving patient safety and clinician workflow in the general care setting with enhanced surveillance … A roundtable discussion: improving the "alarm problem" will require much more than just reducing the … Improving the patient experience through patient portals: Insights from experienced portal users . … Improving acceptance of inpatient portals: patients' and care team members' perspectives .
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talkingquality.ahrq.gov/diagnostic-safety/resources/index.html
March 01, 2024 - Related to Diagnostic Safety and Quality
Issue Briefs
Federal Interagency Workgroup on Improving … Defining diagnostic error: a scoping review to assess the impact of the national academies' report improving … Blogs
With Increased Funding, AHRQ To Explore Scope and Causes of Diagnostic Errors (March 2019)
Improving
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talkingquality.ahrq.gov/cahps/surveys-guidance/ich/index.html
November 01, 2023 - Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Improving Patients' Experiences with In-Center Hemodialysis
In 2005-2006, the CAHPS Team conducted … Learn more about this project:
Improving the Quality of In-Center Hemodialysis Care
CAHPS In-Center
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talkingquality.ahrq.gov/cahps/surveys-guidance/hospital/index.html
November 01, 2023 - Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Improving Hospital Inpatient Nursing Care (PDF, 604 KB])
The Re-engineered Discharge (RED) Toolkit … The Guide to Patient and Family Engagement in Hospital Quality and Safety
Improving Patient Experience
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalvaluepilotreport.pdf
November 01, 2017 - Efficiency and Waste Reduction Staff and others working in the hospital work on improving
patient flow … I made a suggestion to management
about improving an inefficient work
process.
64%
6. … I made a suggestion to management
about improving patients’ care
experiences.
56%
7. … I made a suggestion to management about improving
an inefficient work process.
62% 66% 65%
6. … I made a suggestion to management about improving
patients’ care experiences.
54% 57% 57%
7.
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talkingquality.ahrq.gov/sdoh/clas/index.html
July 01, 2023 - Serving Patients With Limited English Proficiency
The publication Improving Patient Safety Systems … Improving Cultural Competence to Reduce Health Disparities for Priority Populations
The systematic … literature review Improving Cultural Competence to Reduce Health Disparities for Priority Populations … CLAS Standards
The Guide to Providing Effective Communication and Language Assistance Services
Improving
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talkingquality.ahrq.gov/news/blog/ahrqviews/ahrq-at-2023-academyhealth.html
June 01, 2023 - look forward to discussing and learning from all of you about your work advancing our shared goals of improving … The National Action Alliance recommits the Nation to improving patient and healthcare workforce safety … AcademyHealth to its current position as the premier HSR organization, and has focused its work on improving … We owe her much gratitude for her dedication to improving healthcare and health for all in our Nation
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talkingquality.ahrq.gov/prevention/clinician/ahrq-works/burnout/index.html
November 01, 2023 - This research is part of the Agency’s ongoing efforts to develop evidence-based information aimed at improving … the quality of the U.S. health care system by making care safer for patients and improving working conditions … care clinics, had clinicians select from a list of interventions from three categories that addressed improving
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talkingquality.ahrq.gov/priority-populations/index.html
of Interest
About Priority Populations
An overview of AHRQ’s commitment to improving … About Priority Populations
An overview of AHRQ’s commitment to improving the health care of priority … these observances, AHRQ identifies specific programs, research activities, tools and resources aimed at improving
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talkingquality.ahrq.gov/funding/policies/informedconsent/index.html
April 01, 2019 - How To Improve Informed Consent and Authorization
Improving the Process
Adopting New Processes and … Documents in Your Institution
Improving the Informed Consent and Authorization Process
Using the … Tool for Researcher's Certification of Consent and Authorization
Improving the Forms
Sample Documents