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patientregistry.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Improving … 5: Determining Where To Focus Efforts To Improve Patient Experience
Section 6: Strategies for Improving … Patient Experience with Ambulatory Care
Research on Improving Patient Experience … Excellent service recovery programs are an effective tool for retaining members or patients and improving … Five imperatives for improving service quality. Sloan Management Review 1990 Summer: 29-38.
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patientregistry.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6j-support-self-care.html
March 01, 2020 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Improving … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … 5: Determining Where To Focus Efforts To Improve Patient Experience
Section 6: Strategies for Improving … Patient Experience with Ambulatory Care
Research on Improving Patient Experience … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education
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patientregistry.ahrq.gov/patient-safety/resources/learning-lab/design-environments-long-desc.html
April 01, 2021 - Improving acceptance of inpatient portals: patients' and care team members' perspectives . … Improving patient safety and clinician workflow in the general care setting with enhanced surveillance … A roundtable discussion: improving the "alarm problem" will require much more than just reducing the … Improving the patient experience through patient portals: Insights from experienced portal users . … Improving acceptance of inpatient portals: patients' and care team members' perspectives .
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patientregistry.ahrq.gov/diagnostic-safety/resources/index.html
March 01, 2024 - Related to Diagnostic Safety and Quality
Issue Briefs
Federal Interagency Workgroup on Improving … Defining diagnostic error: a scoping review to assess the impact of the national academies' report improving … Blogs
With Increased Funding, AHRQ To Explore Scope and Causes of Diagnostic Errors (March 2019)
Improving
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patientregistry.ahrq.gov/cahps/surveys-guidance/ich/index.html
November 01, 2023 - Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Improving Patients' Experiences with In-Center Hemodialysis
In 2005-2006, the CAHPS Team conducted … Learn more about this project:
Improving the Quality of In-Center Hemodialysis Care
CAHPS In-Center
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patientregistry.ahrq.gov/cahps/surveys-guidance/hospital/index.html
November 01, 2023 - Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Improving Hospital Inpatient Nursing Care (PDF, 604 KB])
The Re-engineered Discharge (RED) Toolkit … The Guide to Patient and Family Engagement in Hospital Quality and Safety
Improving Patient Experience
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patientregistry.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalvaluepilotreport.pdf
November 01, 2017 - Efficiency and Waste Reduction Staff and others working in the hospital work on improving
patient flow … I made a suggestion to management
about improving an inefficient work
process.
64%
6. … I made a suggestion to management
about improving patients’ care
experiences.
56%
7. … I made a suggestion to management about improving
an inefficient work process.
62% 66% 65%
6. … I made a suggestion to management about improving
patients’ care experiences.
54% 57% 57%
7.
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patientregistry.ahrq.gov/sdoh/clas/index.html
July 01, 2023 - Serving Patients With Limited English Proficiency
The publication Improving Patient Safety Systems … Improving Cultural Competence to Reduce Health Disparities for Priority Populations
The systematic … literature review Improving Cultural Competence to Reduce Health Disparities for Priority Populations … CLAS Standards
The Guide to Providing Effective Communication and Language Assistance Services
Improving
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patientregistry.ahrq.gov/news/blog/ahrqviews/ahrq-at-2023-academyhealth.html
June 01, 2023 - look forward to discussing and learning from all of you about your work advancing our shared goals of improving … The National Action Alliance recommits the Nation to improving patient and healthcare workforce safety … AcademyHealth to its current position as the premier HSR organization, and has focused its work on improving … We owe her much gratitude for her dedication to improving healthcare and health for all in our Nation
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patientregistry.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
October 01, 2023 - CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Through the CAHPS program, AHRQ supports ongoing efforts to identify and test strategies for improving … This research meeting focused on two related topics:
Improving response rates for CAHPS surveys.
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patientregistry.ahrq.gov/patient-safety/education/continuing-ed/index.html
November 01, 2023 - learning management system for hospitals accredited by The Joint Commission: The Joint Commission—Improving … issuing continuing education for two activities: (1) An Updated Overview of Health Literacy and (2) Improving … Health Literacy by Improving Communication Skills .
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patientregistry.ahrq.gov/patient-safety/reports/dxsafety-issuebriefs.html
January 01, 2024 - Diagnostic Safety: Implications for Research, Practice, and Policy ( PDF , 1.4 MB)
Strategies for Improving … Cognition and the Role of Nurses in Diagnostic Safety in the Emergency Department ( PDF , 1.5 MB)
Improving … Defining diagnostic error: a scoping review to assess the impact of the national academies' report improving
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patientregistry.ahrq.gov/news/blog/ahrqviews/digital-healthcare-research-program.html
September 01, 2023 - Improving performance in each of these areas is critical to AHRQ’s mission. … Our recently released 2022 year in review, Improving Healthcare Through AHRQ’s Digital Healthcare Research
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patientregistry.ahrq.gov/health-literacy/publications/ten-attributes.html
January 01, 2024 - an Action Plan to Improve Informed Consent (request PowerPoint from Healthliteracy@ahrq.hhs.gov )
Improving … Engagement: Strategic Tools to Prevent CAUTI
Pharmacy Health Literacy Assessment Tool
Strategies for Improving … Communicating to Improve Quality
Consider Culture, Customs, and Beliefs
Encourage Questions
Guide to Improving … Transitional Care: The Hospital Guide to Reducing Medicaid Readmissions
How To Create a My Medicines List
Improving … help health systems with Attribute #10 include:
All-Payer Claims Databases to advance the goal of improving
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patientregistry.ahrq.gov/news/newsletters/e-newsletter/893.html
December 01, 2023 - Register for Jan. 11 Webinar on Improving Consumer Assessment of Healthcare Providers and Systems Survey … University of Missouri Health Care utilized AHRQ’s Preventing Pressure Ulcers in Hospitals: A Toolkit for Improving … Chesapeake Regional Healthcare used AHRQ’s Preventing Falls in Hospitals: A Toolkit for Improving Quality … The agency seeks grant applications (R01) aimed at improving the interrelated systems and processes embedded … Register for Jan. 11 Webinar on Improving Consumer Assessment of Healthcare Providers and Systems Survey
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patientregistry.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-ve-suppl-item-set-english-2023.docx
January 01, 2023 - Centeredness and Efficiency (3 items) (Cronbach’s alpha = .78)
Owner, Managing Partner, Leadership Support for Improving … our workflow
1
2
3
4
5
9
Section D: Owner, Managing Partner, Leadership Support for
Improving … I made a suggestion to management about improving an inefficient work process.
1
2
6. … I made a suggestion to management about improving patients’ care experiences
1
2
7.
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patientregistry.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care-2/index.html
July 01, 2023 - AHRQ Safety Program for Perinatal Care, Phase 2
Following the release of AHRQ’s Toolkit for Improving … Perinatal Care (SPPC), a collection of tools to improve the patient safety culture of L&D units by improving … Resources
HRSA Alliance for Innovation on Maternal Health
AHRQ developed and tested the Toolkit for Improving
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patientregistry.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/patient-safety-technology-resources.pdf
May 01, 2023 - Improving Health Information Technology (IT) Patient Safety: A Resource List for Users of the AHRQ Health … Technology Supplemental Item Set
SOPS Health IT Patient Safety Supplemental Item Set Resource List 1
Improving … hosted a series of patient safety webinars focused on research, best practices, and case studies
on improving … efficiently managed
workflow redesign can make a big difference in maximizing office efficiencies and improving … is from the American Medical Association and highlights the eight top challenges
and solutions for improving
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patientregistry.ahrq.gov/news/newsroom/press-releases/research-grants-covid.html
January 01, 2021 - critical barriers to effective pandemic response in hospitals that care for vulnerable populations, and improving … awarded for each of the 14 new projects to study the healthcare system’s COVID-19 response in four areas; improving … the quality of care and patient outcomes; improving patient safety; understanding the pandemic’s impact
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patientregistry.ahrq.gov/cpi/about/20timeline/testimonials.html
January 01, 2020 - Deputy Secretary Hargan congratulates AHRQ on its accomplishments in improving healthcare and informing … Goeschel, Sc.D., R.N., Director of the Center for Improving Diagnosis in Healthcare at MedStar Health … President of America’s Essential Hospitals, discusses the impact AHRQ’s toolkits, like the CUSP program, on improving