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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg
WELCOME FROM AHRQ
Caren Ginsberg, PhD
Director, CAHPS & SOPS Programs
Center for Quality Improvement & Patient Safety, AHRQ
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and science-based agency of the US …
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/1_Dale_Shaller_Intro_slides_1-11.pdf
January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
Using the CAHPS Database to Compare,
Report, and Improve Organizational
Performance
A Webcast Presented by the CAHPS User Network
January 15, 2014
1:00 – 2:30 pm EST
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What is CAHPS?
Consumer Assessment…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/2_Janice_Ricketts_slides_12-28.pdf
January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
CAHPS Database
Online Reporting System
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CAHPS Database
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• The CAHPS Database receives data voluntarily
submitted by users that have administered:
– Clinician & Group Survey
– Health Plan Survey
• Data are submitt…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/3_Deborah_Kilstein_slides_29-40.pdf
January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
CAHPS Sponsor Report
The ACAP Experience
Deborah Kilstein
ACAP Vice President, Quality Management and
Operational Support
January 15, 2014
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Agenda
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Who is ACAP?
Growing role of health plans
What …
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/4_Gladys_Epting_slide_41-44.pdf
January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
®
Using CG-CAHPS at
Academic Medical
Centers
Gladys J. Epting, PhD. University HealthSystem Consortium
Francis Fulllam, MA, Rush University Medical Center
Edward M. Karls, MBA, University…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/7_Dale_Shaller_slides_72-75.pdf
November 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
To Ask a Question
Click on the “Q and A” icon
to get the Q and A box to
appear.
To submit a question, type
question here and hit submit.
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CAHPS Database 2014 Schedule
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Clinician …
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/Final_Using_the_CAHPS_Database_Webcast_Transcript.pdf
January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
Using the CAHPS Database to Compare, Report, and Improve Organizational
Performance
January 2014 Webcast
Speakers
Janice Ricketts, Senior Study Director, CAHPS Database, Westat, Rockville, MD
Deborah Kilstein, BSN, MBA, Vice…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/6_Ed_Karls_slide_53-71.pdf
May 01, 2013 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
®
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University of Michigan Health System—at a Glance
An Integrated Academic Medical Center
consisting of:
• Hospitals, Health Centers, and Clinics
throughout Southeast Michigan
• UM Medical School and its Faculty
Gr…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/5_Francis_Fullam_slide_45-52.pdf
June 02, 2025 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
®
Lessons Learned from 2010 Pilot
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UHC Results Compared to National
When comparing UHC hospitals to national averages for primary care:
• Doctor Communications, Overall “9 and 10” rat…
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/dx-journey-presenter-notes.pdf
June 02, 2025 - TeamSTEPPS® Diagnosis Improvement: Diagnostic Journey of Mr. Kane
Slide 1
TeamSTEPPS® for Diagnosis
Improvement
The Diagnostic Journey of
Mr. Kane
Narrator: This story is about the diagnostic journey of Mr. Kane. The story
outlines several areas where communication failures led to missed and
delayed diag…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
September 01, 2016 - Case Study: Improving Customer Service at Health Share of Oregon
Case Study
1
Improving Customer Service at Health Share of Oregon
Introduction
There are many ways to evaluate the delivery of
customer service in a health plan. Chief among
these strategies is the assessment of enrollees’
experiences with cust…
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/evaluation/evidencenow-baseline.pdf
February 01, 2017 - AHRQ’s EvidenceNOW: Setting the Target for Improving Heart Health in America
AHRQ’s EvidenceNOW: Setting the Target
for Improving Heart Health in America
AHRQ’s EvidenceNOW, a Federal grant initiative, funds seven regional
cooperatives to help more than 1,500 smaller primary care practices
and 5,000 clinicians bui…
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psnet.ahrq.gov/issue/how-business-intelligence-can-improve-patient-safety
June 27, 2018 - Newspaper/Magazine Article
How business intelligence can improve patient safety.
Citation Text:
How business intelligence can improve patient safety. Wanless S, McManaway J. Metaphor Analytics. August 30, 2005.
Copy Citation
Save
Save to your library
Pr…
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www.ahrq.gov/es/patient-safety/settings/hospital/vtguide/guide1.html
February 01, 2016 - Preventing Hospital-Associated Venous Thromboembolism
Chapter 1. The Framework for Improvement
Previous Page Next Page
Table of Contents
Preventing Hospital-Associated Venous Thromboembolism
Preface
Executive Summary
Chapter 1. The Framework for Improvement
Chapter 2. Analyze Care Delivery
…
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/data-change-slides.pptx
April 01, 2022 - Using Data To Drive Change and Improve Patient Safety Slides
Using Data To Drive Change and Improve Patient Safety
AHRQ Safety Program for Intensive Care Units:
Preventing CLABSI and CAUTI
AHRQ Pub. No. 17(22)-0019
April 2022
Objectives
Describe why data are critical to driving
improvement in your intensive care …
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/mcc-summit/mcc-summit-rubenstein.pdf
November 17, 2020 - Improving Care for People with Multiple Chronic Conditions: Making An Impact
Improving Care for People with
Multiple Chronic Conditions:
Making An Impact
Lisa V. Rubenstein, MD, MSPH
RAND Corporation and UCLA Schools of Medicine and Public Health
11/17/2020
No Conflicts of Interest to Declare
Goals for Achi…
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/safety/patient-safety-facilitator-guide.pdf
November 01, 2019 - Making the Case That Improving Antibiotic Use Is a Patient Safety Issue
AHRQ Safety Program for Improving
Antibiotic Use
1
AHRQ Pub. No. 17(20)-0028-EF
November 2019
Making the Case That Improving Antibiotic Use Is a Patient
Safety Issue
Acute Care
Slide Title and Commentary Slide Number…
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/safety/communication-slides.pptx
November 01, 2019 - Acute Care Improving Communication and Teamwork Around Antibiotic Prescribing
Improving Communication and Teamwork Around Antibiotic Decision Making
Acute Care
AHRQ Safety Program for Improving
Antibiotic Use
AHRQ Pub. No. 17(20)-0028-EF
November 2019
Communication and Teamwork
AHRQ Safety Program for Impro…
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/vchip-strategies-for-kdd.pdf
February 01, 2015 - Strategies to Improve Asthma Care and Treatment in Primary Care Practices
Strategies to Improve Asthma Care and Treatment in Primary Care Practices*
The following are strategies that healthcare professionals and primary care practices used to improve office systems to address and
promote optimal asthma treatment as…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.docx
August 01, 2010 - among caregivers and between caregivers and patients.1 Studies have shown that bedside shift report improves