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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
    June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg WELCOME FROM AHRQ Caren Ginsberg, PhD Director, CAHPS & SOPS Programs Center for Quality Improvement & Patient Safety, AHRQ Agency for Healthcare Research and Quality • AHRQ is: ► A research and science-based agency of the US …
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/1_Dale_Shaller_Intro_slides_1-11.pdf
    January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance Using the CAHPS Database to Compare, Report, and Improve Organizational Performance A Webcast Presented by the CAHPS User Network January 15, 2014 1:00 – 2:30 pm EST • – – • – – 2 What is CAHPS? Consumer Assessment…
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/2_Janice_Ricketts_slides_12-28.pdf
    January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance CAHPS Database Online Reporting System 12 CAHPS Database 13 • The CAHPS Database receives data voluntarily submitted by users that have administered: – Clinician & Group Survey – Health Plan Survey • Data are submitt…
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/3_Deborah_Kilstein_slides_29-40.pdf
    January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance CAHPS Sponsor Report The ACAP Experience Deborah Kilstein ACAP Vice President, Quality Management and Operational Support January 15, 2014 29 Agenda      30 Who is ACAP? Growing role of health plans What …
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/4_Gladys_Epting_slide_41-44.pdf
    January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance ® Using CG-CAHPS at Academic Medical Centers Gladys J. Epting, PhD. University HealthSystem Consortium Francis Fulllam, MA, Rush University Medical Center Edward M. Karls, MBA, University…
  6. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/7_Dale_Shaller_slides_72-75.pdf
    November 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance To Ask a Question Click on the “Q and A” icon to get the Q and A box to appear. To submit a question, type question here and hit submit. 72 • – • • • • • – • – • – • – CAHPS Database 2014 Schedule 73 Clinician …
  7. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/Final_Using_the_CAHPS_Database_Webcast_Transcript.pdf
    January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance Using the CAHPS Database to Compare, Report, and Improve Organizational Performance January 2014  Webcast Speakers Janice Ricketts, Senior Study Director, CAHPS Database, Westat, Rockville, MD Deborah Kilstein, BSN, MBA, Vice…
  8. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/6_Ed_Karls_slide_53-71.pdf
    May 01, 2013 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance ® 53 ® University of Michigan Health System—at a Glance An Integrated Academic Medical Center consisting of: • Hospitals, Health Centers, and Clinics throughout Southeast Michigan • UM Medical School and its Faculty Gr…
  9. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/5_Francis_Fullam_slide_45-52.pdf
    June 02, 2025 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance ® Lessons Learned from 2010 Pilot 45 ® 46 UHC Results Compared to National When comparing UHC hospitals to national averages for primary care: • Doctor Communications, Overall “9 and 10” rat…
  10. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/dx-journey-presenter-notes.pdf
    June 02, 2025 - TeamSTEPPS® Diagnosis Improvement: Diagnostic Journey of Mr. Kane Slide 1 TeamSTEPPS® for Diagnosis Improvement The Diagnostic Journey of Mr. Kane Narrator: This story is about the diagnostic journey of Mr. Kane. The story outlines several areas where communication failures led to missed and delayed diag…
  11. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
    September 01, 2016 - Case Study: Improving Customer Service at Health Share of Oregon Case Study 1 Improving Customer Service at Health Share of Oregon Introduction There are many ways to evaluate the delivery of customer service in a health plan. Chief among these strategies is the assessment of enrollees’ experiences with cust…
  12. www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/evaluation/evidencenow-baseline.pdf
    February 01, 2017 - AHRQ’s EvidenceNOW: Setting the Target for Improving Heart Health in America AHRQ’s EvidenceNOW: Setting the Target for Improving Heart Health in America AHRQ’s EvidenceNOW, a Federal grant initiative, funds seven regional cooperatives to help more than 1,500 smaller primary care practices and 5,000 clinicians bui…
  13. psnet.ahrq.gov/issue/how-business-intelligence-can-improve-patient-safety
    June 27, 2018 - Newspaper/Magazine Article How business intelligence can improve patient safety. Citation Text: How business intelligence can improve patient safety. Wanless S, McManaway J. Metaphor Analytics. August 30, 2005. Copy Citation Save Save to your library Pr…
  14. www.ahrq.gov/es/patient-safety/settings/hospital/vtguide/guide1.html
    February 01, 2016 - Preventing Hospital-Associated Venous Thromboembolism Chapter 1. The Framework for Improvement Previous Page Next Page Table of Contents Preventing Hospital-Associated Venous Thromboembolism Preface Executive Summary Chapter 1. The Framework for Improvement Chapter 2. Analyze Care Delivery …
  15. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/data-change-slides.pptx
    April 01, 2022 - Using Data To Drive Change and Improve Patient Safety Slides Using Data To Drive Change and Improve Patient Safety AHRQ Safety Program for Intensive Care Units: Preventing CLABSI and CAUTI AHRQ Pub. No. 17(22)-0019 April 2022 Objectives Describe why data are critical to driving improvement in your intensive care …
  16. www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/mcc-summit/mcc-summit-rubenstein.pdf
    November 17, 2020 - Improving Care for People with Multiple Chronic Conditions: Making An Impact Improving Care for People with Multiple Chronic Conditions: Making An Impact Lisa V. Rubenstein, MD, MSPH RAND Corporation and UCLA Schools of Medicine and Public Health 11/17/2020 No Conflicts of Interest to Declare Goals for Achi…
  17. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/safety/patient-safety-facilitator-guide.pdf
    November 01, 2019 - Making the Case That Improving Antibiotic Use Is a Patient Safety Issue AHRQ Safety Program for Improving Antibiotic Use 1 AHRQ Pub. No. 17(20)-0028-EF November 2019 Making the Case That Improving Antibiotic Use Is a Patient Safety Issue Acute Care Slide Title and Commentary Slide Number…
  18. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/safety/communication-slides.pptx
    November 01, 2019 - Acute Care Improving Communication and Teamwork Around Antibiotic Prescribing Improving Communication and Teamwork Around Antibiotic Decision Making     Acute Care AHRQ Safety Program for Improving Antibiotic Use AHRQ Pub. No. 17(20)-0028-EF November 2019 Communication and Teamwork AHRQ Safety Program for Impro…
  19. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/vchip-strategies-for-kdd.pdf
    February 01, 2015 - Strategies to Improve Asthma Care and Treatment in Primary Care Practices Strategies to Improve Asthma Care and Treatment in Primary Care Practices* The following are strategies that healthcare professionals and primary care practices used to improve office systems to address and promote optimal asthma treatment as…
  20. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.docx
    August 01, 2010 - among caregivers and between caregivers and patients.1 Studies have shown that bedside shift report improves