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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-i.pdf
    July 01, 2017 - Improving Patient Experience with Ambulatory Care: Shared Decision-Making The CAHPS Ambulatory Care Improvement … July 2017 (updated) https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-j.pdf
    July 01, 2017 - Patient Experience with Ambulatory Care: Support Groups and Self-Care The CAHPS Ambulatory Care Improvement … July 2017 (updated) https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-h.pdf
    July 07, 2017 - Experience with Ambulatory Care: Tools to Help Patients Communicate Their Needs The CAHPS Ambulatory Care Improvement … July 2017 (updated) https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
    November 01, 2017 - Patient Experience with Ambulatory Care: Standards for Customer Service The CAHPS Ambulatory Care Improvement … November 2017 (updated) https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide 6.Q. STANDARDS FOR CUSTOMER SERVICE 6.Q.1.
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-pt-narratives-support-px-strategy-grob.pdf
    December 27, 2024 - Experience Strategy (Webcast) - Grob Patient Narrative Research Insights How Patient Narratives Enable Improvement … Administrators Reasons Middle Managers Value Narratives Role of Narratives in Catalyzing Specific Improvement … Recognize staff strengths and needs • Inspire transformational thinking 14 How Narratives Enable Improvement … How Patient Narratives Enable Improvement: Conceptual Model Derived from Middle Managers Learning Phase … : A Narrative About Narratives Learning from Practice Administrators How Narratives Enable Improvement
  6. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-lee.pdf
    May 13, 2019 - Creative idea: An idea that is novel and useful Creative Improvement Ideas Process Improvement … • What are key challenges to using staff’s creative ideas as a source of improvement? … 33 Research On Staff Creativity And Patient Experience • Sample: Quality improvement teams involved … in an 18-month improvement initiative focused on improving patient experience 220 improvement ideas … generated 72 improvement team members from 12 CHCs 2,201 patients cared for by these individuals
  7. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-debrief.pptx
    June 01, 2015 - Improving Communication and Teamwork in the Surgical Environment Debrief Example Quality Improvement … Quality Improvement Study Framework | ‹#› AHRQ Safety Program for Ambulatory Surgery Implementation … Guide Appendix K – Quality Improvement Study Framework 1 The surgical safety checklist has been shown … When any elements of the debrief are omitted, teams miss opportunities to discuss continuous quality improvement … Study Framework 2 Improvement Team Project Leader(s) Team Members - Administrator
  8. www.ahrq.gov/sites/default/files/2024-01/macias-report.pdf
    January 01, 2024 - Quality improvement/improvement science themes addressed research, best practices, and current knowledge … was a trend to improvement in this domain). … to quality improvement data (p<0.01). … The Model for Improvement vs. … The Model for Improvement vs.
  9. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/cahps-strategy-6-r.pdf
    April 14, 2017 - Ambulatory Care: Reminder Systems for Immunizations and Preventive Services The CAHPS Ambulatory Care Improvement … November 2017 (updated) https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … http://www.cdc.gov/nchs/data/hus/hus14.pdf The CAHPS Ambulatory Care Improvement Guide Section … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience
  10. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Prologue_Battles_Vol2.pdf
    July 10, 2008 - categories of related articles addressing (1) safety and organizational issues, (2) clinical process improvement … It has often been stated that overall quality and safety improvement requires major system redesign. … Collective or shared improvement activities are a relatively new phenomenon that has been emerging in … The voice of the patient as a partner in patient safety improvement is one that will be growing over … Together, they help to paint a picture of present day patient safety improvement activities.
  11. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/a1_pdi_intro.pdf
    January 01, 1993 - Some aspects of the quality improvement process are similar for both populations. … of improvement strategies. … The Pediatric QI Toolkit can be used to support inpatient quality improvement with the AHRQ Pediatric … Improvement Methods Overview Includes an overview of the steps in a quality improvement process D … quality improvement guides G.2.
  12. www.ahrq.gov/news/blog/ahrqviews/tools-heart-health.html
    December 01, 2018 - Using that data to drive improvement, the practice increased the percentage of smokers counseled from … Implement a data-driven quality improvement process to integrate evidence into practice procedures. … Engage patients and families in evidence-based care and quality improvement.  … specialists as they pursue new initiatives in quality improvement. … It is our hope that primary care practices and those who assist them in their quality improvement work
  13. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a1_combo_intro.pdf
    June 05, 2016 - Because hospitals vary in the extent to which they have existing quality improvement processes in place … Case Studies of Improvement Implementation Includes two case studies of how hospitals used the QI … Improvement Methods Overview Includes an overview of the steps in a quality improvement process D … examination of processes and outcomes for continuous improvement Section F: Analyzing Return … quality improvement guides G.2.
  14. www.ahrq.gov/sites/default/files/2024-01/wessell-report.pdf
    January 01, 2024 - The MS indicator set and improvement model were developed in PPRNet during an earlier AHRQ-funded project … The MS improvement model was disseminated through webinars, network meetings, and site visits. … The MS practice improvement model incorporates elements of safety culture, team-based safe practice … Results from the practice survey on implementation of the MS improvement model are shown in Figure 2 … The MS improvement model strategies resonated with this larger group of practices.
  15. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Meliones_40.pdf
    January 01, 2006 - 10-Year Experience Integrating Strategic Performance Improvement Initiatives: Can the Balanced Scorecard … A multitude of clinical improvement approaches can be successful in a variety of settings. … and 10 percent improvement in PICU encounters. … Performance improvement at Duke Hospital. … Six Sigma is used when focused areas of improvement are needed.
  16. www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/index.html
    November 01, 2014 - at the Organization        History of Quality and Efficiency Improvement Efforts at the Organization …        Initiation of Lean at the Organization        Alignment of Lean and Quality Improvement Efforts … at the Organization        History of Quality and Efficiency Improvement Efforts at the Organization … at the Organization        History of Quality and Efficiency Improvement Efforts at the Organization … at the Organization        History of Quality and Efficiency Improvement Efforts at the Organization
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/6-2023hcbs-survey-webcast-closing.pdf
    June 20, 2024 - CAHPS Guidance: https://www.ahrq.gov/cahps/surveys- guidance/hcbs/index.html • AHRQ Guide to Quality Improvement … : https://www.Agency for Healthcare Research and Quality.gov/cahps/quality-improvement/improvement-guide … index.html https://www.ahrq.gov/cahps/surveys-guidance/hcbs/index.html https://www.ahrq.gov/cahps/quality-improvement … /improvement-guide/5-determining-focus/index.html https://www.ahrq.gov/cahps/quality-improvement/improvement-guide … /5-determining-focus/index.html https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus
  18. Value Set Export (xls file)

    www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/0084coding.xls
    January 01, 2012 - developed by the American Medical Association (AMA) - convened Physician Consortium for Performance Improvement … Version Code Descriptor American Medical Association-convened Physician Consortium for Performance Improvement … Version Code Descriptor American Medical Association-convened Physician Consortium for Performance Improvement … Delivery" CPT value set American Medical Association-convened Physician Consortium for Performance Improvement … extraction (procedure) American Medical Association-convened Physician Consortium for Performance Improvement
  19. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
    March 15, 2016 - 934,860 Operating Expenses $4.5 Billion Employees 24,000 Identifying Priorities and Targets for Improvement … Considerations for determining improvement priorities and targets:  Emerging national benchmarks … in wait time scores Sustaining the Effort  Annual improvement cycles  Management training … Considerations for determining improvement priorities and targets: Structures and Initiatives for … Improvement Overcoming Barriers Results –Improvement in Scores Mass General results: Sustaining
  20. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
    March 15, 2016 - EDT www.cahps.ahrq.gov To Ask a Question 44 www.cahps.ahrq.gov CAHPS Ambulatory Care Improvement … Guide https://cahps.ahrq.gov/q uality- improvement/improvem ent-guide/improvement- guide.html … 45 https://cahps.ahrq.gov/quality-improvement/improvement-guide/improvement-guide.html www.cahps.ahrq.gov … www.cahps.ahrq.gov/ http://www.cahps.ahrq.gov Q&A Session To Ask a Question CAHPS Ambulatory Care Improvement

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