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  1. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-debrief.pptx
    June 01, 2015 - Improving Communication and Teamwork in the Surgical Environment Debrief Example Quality Improvement … Quality Improvement Study Framework | ‹#› AHRQ Safety Program for Ambulatory Surgery Implementation … Guide Appendix K – Quality Improvement Study Framework 1 The surgical safety checklist has been shown … When any elements of the debrief are omitted, teams miss opportunities to discuss continuous quality improvement … Study Framework 2 Improvement Team Project Leader(s) Team Members - Administrator
  2. www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6j-support-self-care.html
    March 01, 2020 - /role activities Reduce the need for hospitalizations These studies did not detect short-term improvement
  3. www.ahrq.gov/sites/default/files/2024-01/wessell-report.pdf
    January 01, 2024 - The MS indicator set and improvement model were developed in PPRNet during an earlier AHRQ-funded project … The MS improvement model was disseminated through webinars, network meetings, and site visits. … The MS practice improvement model incorporates elements of safety culture, team-based safe practice … Results from the practice survey on implementation of the MS improvement model are shown in Figure 2 … The MS improvement model strategies resonated with this larger group of practices.
  4. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/a1_pdi_intro.pdf
    January 01, 1993 - Some aspects of the quality improvement process are similar for both populations. … of improvement strategies. … The Pediatric QI Toolkit can be used to support inpatient quality improvement with the AHRQ Pediatric … Improvement Methods Overview Includes an overview of the steps in a quality improvement process D … quality improvement guides G.2.
  5. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-material-guide.docx
    June 02, 2025 - Quality Improvement Study Framework Material Use Guide Material Use Guide Overview of Quality Improvement … Tools included are— · Quality Improvement Study Framework · Quality Improvement Study Debrief Example … · Quality Improvement Study Blank Template Tool: Quality Improvement Study Framework Use this document … to outline the elements of a quality improvement (QI) study. … Tool: Quality Improvement Study Blank Template Once you have reviewed the Quality Improvement Study Framework
  6. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-unc-webcast-ginsberg.pdf
    June 02, 2025 - AHRQ’s Surveys on Patient Safety Culture™ (SOPS™) Program Caren Ginsberg, PhD Center for Quality Improvement … • Practice Improvement: Create tools for health care professionals to improve care for their patients … . 7 AHRQ Patient Safety Priorities • Focus on areas of greatest impact • Extend patient safety improvement … and use best methods for development and testing • Advances the understanding, measurement, and improvement … ► the collection of data and informative reporting of patient safety culture data ► patient safety improvement
  7. www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/index.html
    November 01, 2014 - at the Organization        History of Quality and Efficiency Improvement Efforts at the Organization …        Initiation of Lean at the Organization        Alignment of Lean and Quality Improvement Efforts … at the Organization        History of Quality and Efficiency Improvement Efforts at the Organization … at the Organization        History of Quality and Efficiency Improvement Efforts at the Organization … at the Organization        History of Quality and Efficiency Improvement Efforts at the Organization
  8. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-pt-narratives-support-px-strategy-grob.pdf
    June 02, 2025 - Experience Strategy (Webcast) - Grob Patient Narrative Research Insights How Patient Narratives Enable Improvement … Administrators Reasons Middle Managers Value Narratives Role of Narratives in Catalyzing Specific Improvement … Recognize staff strengths and needs • Inspire transformational thinking 14 How Narratives Enable Improvement … How Patient Narratives Enable Improvement: Conceptual Model Derived from Middle Managers Learning Phase … : A Narrative About Narratives Learning from Practice Administrators How Narratives Enable Improvement
  9. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-closing.pdf
    June 02, 2025 - Improving Patient Experience in Large Organizations webcast - Closing CAHPS Improvement Resources … • CAHPS Improvement Guide • Research on improving patient experience www.ahrq.gov/cahps/quality- … improvement/index.html 41 https://www.ahrq.gov/cahps/quality-improvement/index.html CAHPS Updates
  10. www.ahrq.gov/diagnostic-safety/resources/issue-briefs/leadership-3.html
    June 01, 2021 - A Path Forward for Diagnostic Safety Improvement Leadership References To solve the … Transformational leaders with a growth mindset—a belief that improvement is possible with effort, good … These include setting and communicating diagnostic improvement goals that are meaningful for everyone … Whether in process improvement methods, evaluation skills, or coaching, team members need opportunities … Potential gains for diagnostic safety and improvement, patient safety improvement,organizational return
  11. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
    March 15, 2016 - 934,860 Operating Expenses $4.5 Billion Employees 24,000 Identifying Priorities and Targets for Improvement … Considerations for determining improvement priorities and targets:  Emerging national benchmarks … in wait time scores Sustaining the Effort  Annual improvement cycles  Management training … Considerations for determining improvement priorities and targets: Structures and Initiatives for … Improvement Overcoming Barriers Results –Improvement in Scores Mass General results: Sustaining
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
    November 02, 2017 - Improving Patient Experience with Ambulatory Care: Service Recovery Programs The CAHPS Ambulatory Care Improvement … November 2017 (updated) https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … Managers and The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving … The CAHPS Ambulatory Care Improvement Guide 6.P. SERVICE RECOVERY PROGRAMS 6.P.1.
  13. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-r.pdf
    April 14, 2017 - Ambulatory Care: Reminder Systems for Immunizations and Preventive Services The CAHPS Ambulatory Care Improvement … November 2017 (updated) https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … http://www.cdc.gov/nchs/data/hus/hus14.pdf The CAHPS Ambulatory Care Improvement Guide Section … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience
  14. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
    November 01, 2017 - Patient Experience with Ambulatory Care: Standards for Customer Service The CAHPS Ambulatory Care Improvement … November 2017 (updated) https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide 6.Q. STANDARDS FOR CUSTOMER SERVICE 6.Q.1.
  15. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
    March 15, 2016 - EDT www.cahps.ahrq.gov To Ask a Question 44 www.cahps.ahrq.gov CAHPS Ambulatory Care Improvement … Guide https://cahps.ahrq.gov/q uality- improvement/improvem ent-guide/improvement- guide.html … 45 https://cahps.ahrq.gov/quality-improvement/improvement-guide/improvement-guide.html www.cahps.ahrq.gov … www.cahps.ahrq.gov/ http://www.cahps.ahrq.gov Q&A Session To Ask a Question CAHPS Ambulatory Care Improvement
  16. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/graham-bouldin.pdf
    April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Health Share of Oregon CAHPS Improvement … (Always + Usually) Improvement in Customer Service Measure “In the last 6 months, how … (Always + Usually) Our Customer Service Improvement Story • 2012-2014: Customer Service … /improvement-guide/6-strategies-for-improving/customer- service/strategy6q-custservice-standards.html … Story Context Improvement in Customer Service Measure Our Customer Service Improvement Story
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-closing-slides.pdf
    March 15, 2016 - 15, 2016 12:00 – 1:00 pm EDT To Ask a Question 35 www.cahps.ahrq.gov CAHPS Ambulatory Care Improvement … Guide https://cahps.ahrq.gov/q uality- improvement/improvem ent-guide/improvement- guide.html 36 www.cahps.ahrq.gov … https://cahps.ahrq.gov/quality-improvement/improvement-guide/improvement-guide.html Next Webcast: … www.cahps.ahrq.gov/ https://cahps.ahrq.gov/ Q&A Session To Ask a Question CAHPS Ambulatory Care Improvement
  18. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
    June 02, 2025 - AHRQ’S CAHPS® PROGRAM Caren Ginsberg, Ph.D., CPXP, Director, CAHPS Division Center for Quality Improvement … • Practice Improvement: Create tools for health care professionals to improve care for their patients … Assessment of Healthcare Providers and Systems • Program advancing the understanding, measurement, and improvement … Uses of CAHPS Surveys • Value-based purchasing • Public reporting • Accreditation • Quality improvement … Collecting patient experience data using narrative protocols for purposes of facilitating quality improvement
  19. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/d1_pdi_improvementmethodsoverview.pptx
    June 02, 2025 - The improvement guide: a practice approach to enhancing organizational performance. … Improvement No?   … The improvement guide: a practice approach to enhancing organizational performance. … Improvement No?   … The improvement guide: a practice approach to enhancing organizational performance.
  20. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d1_combo_improvementmethodsoverview.pptx
    June 02, 2025 - The improvement guide: a practice approach to enhancing organizational performance. … Improvement No?   … The improvement guide: a practice approach to enhancing organizational performance. … Improvement No?   … The improvement guide: a practice approach to enhancing organizational performance.

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