-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-debrief.pptx
June 01, 2015 - Improving Communication and Teamwork in the Surgical Environment
Debrief Example
Quality Improvement … Quality Improvement Study Framework
| ‹#›
AHRQ Safety Program for Ambulatory Surgery
Implementation … Guide Appendix K – Quality Improvement Study Framework
1
The surgical safety checklist has been shown … When any elements of the debrief are omitted, teams miss opportunities to discuss continuous quality improvement … Study Framework
2
Improvement Team
Project Leader(s)
Team Members
- Administrator
-
www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6j-support-self-care.html
March 01, 2020 - /role activities
Reduce the need for hospitalizations
These studies did not detect short-term improvement
-
www.ahrq.gov/sites/default/files/2024-01/wessell-report.pdf
January 01, 2024 - The MS indicator set and improvement model were developed in
PPRNet during an earlier AHRQ-funded project … The MS improvement model was disseminated through webinars, network meetings,
and site visits. … The MS
practice improvement model incorporates elements of safety culture, team-based safe practice … Results from the practice survey on implementation of the MS improvement model are shown in
Figure 2 … The MS improvement model strategies
resonated with this larger group of practices.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/a1_pdi_intro.pdf
January 01, 1993 - Some aspects of the quality improvement process are similar for both populations. … of improvement strategies. … The Pediatric QI Toolkit can be used to support inpatient quality improvement with the AHRQ
Pediatric … Improvement Methods Overview Includes an overview of the steps in a quality
improvement process
D … quality improvement guides
G.2.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-material-guide.docx
June 02, 2025 - Quality Improvement Study Framework
Material Use Guide
Material Use Guide
Overview of Quality Improvement … Tools included are—
· Quality Improvement Study Framework
· Quality Improvement Study Debrief Example … · Quality Improvement Study Blank Template
Tool: Quality Improvement Study Framework
Use this document … to outline the elements of a quality improvement (QI) study. … Tool: Quality Improvement Study Blank Template
Once you have reviewed the Quality Improvement Study Framework
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-unc-webcast-ginsberg.pdf
June 02, 2025 - AHRQ’s Surveys on Patient Safety Culture™
(SOPS™) Program
Caren Ginsberg, PhD
Center for Quality Improvement … • Practice Improvement: Create tools for health care professionals to improve care
for their patients … .
7
AHRQ Patient Safety Priorities
• Focus on areas of greatest impact
• Extend patient safety improvement … and use best
methods for development and testing
• Advances the understanding, measurement, and improvement … ► the collection of data and informative reporting of patient safety culture data
► patient safety improvement
-
www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/index.html
November 01, 2014 - at the Organization
History of Quality and Efficiency Improvement Efforts at the Organization … Initiation of Lean at the Organization
Alignment of Lean and Quality Improvement Efforts … at the Organization
History of Quality and Efficiency Improvement Efforts at the Organization … at the Organization
History of Quality and Efficiency Improvement Efforts at the Organization … at the Organization
History of Quality and Efficiency Improvement Efforts at the Organization
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-pt-narratives-support-px-strategy-grob.pdf
June 02, 2025 - Experience Strategy (Webcast) - Grob
Patient Narrative Research Insights
How Patient Narratives Enable Improvement … Administrators
Reasons Middle Managers Value
Narratives
Role of Narratives in Catalyzing
Specific Improvement … Recognize staff strengths and needs
• Inspire transformational thinking
14
How Narratives Enable Improvement … How Patient Narratives Enable Improvement: Conceptual Model Derived from Middle Managers
Learning Phase … : A Narrative About Narratives
Learning from Practice Administrators
How Narratives Enable Improvement
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-closing.pdf
June 02, 2025 - Improving Patient Experience in Large Organizations webcast - Closing
CAHPS Improvement Resources … • CAHPS Improvement
Guide
• Research on
improving patient
experience
www.ahrq.gov/cahps/quality- … improvement/index.html
41
https://www.ahrq.gov/cahps/quality-improvement/index.html
CAHPS Updates
-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/leadership-3.html
June 01, 2021 - A Path Forward for Diagnostic Safety Improvement Leadership
References
To solve the … Transformational leaders with a growth mindset—a belief that improvement is possible with effort, good … These include setting and communicating diagnostic improvement goals that are meaningful for everyone … Whether in process improvement methods, evaluation skills, or coaching, team members need opportunities … Potential gains for diagnostic safety and improvement, patient safety improvement,organizational return
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
March 15, 2016 - 934,860
Operating
Expenses
$4.5
Billion
Employees 24,000
Identifying Priorities and Targets for Improvement … Considerations for determining
improvement priorities and targets:
Emerging national benchmarks … in wait time scores
Sustaining the Effort
Annual improvement
cycles
Management training … Considerations for determining improvement priorities and targets:
Structures and Initiatives for … Improvement
Overcoming Barriers
Results –Improvement in Scores
Mass General results:
Sustaining
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - Improving Patient Experience with Ambulatory Care: Service Recovery Programs
The CAHPS Ambulatory Care
Improvement … November 2017 (updated)
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … Managers and
The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving … The CAHPS Ambulatory Care Improvement Guide
6.P. SERVICE RECOVERY PROGRAMS
6.P.1.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-r.pdf
April 14, 2017 - Ambulatory Care: Reminder Systems for Immunizations and Preventive Services
The CAHPS Ambulatory Care
Improvement … November 2017 (updated)
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … http://www.cdc.gov/nchs/data/hus/hus14.pdf
The CAHPS Ambulatory Care Improvement Guide
Section … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
November 01, 2017 - Patient Experience with Ambulatory Care: Standards for Customer Service
The CAHPS Ambulatory Care
Improvement … November 2017 (updated)
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
6.Q. STANDARDS FOR CUSTOMER SERVICE
6.Q.1.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
March 15, 2016 - EDT
www.cahps.ahrq.gov
To Ask a Question
44
www.cahps.ahrq.gov
CAHPS Ambulatory Care Improvement … Guide
https://cahps.ahrq.gov/q
uality-
improvement/improvem
ent-guide/improvement-
guide.html … 45
https://cahps.ahrq.gov/quality-improvement/improvement-guide/improvement-guide.html
www.cahps.ahrq.gov … www.cahps.ahrq.gov/
http://www.cahps.ahrq.gov
Q&A Session
To Ask a Question
CAHPS Ambulatory Care Improvement
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/graham-bouldin.pdf
April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores
Health Share of Oregon
CAHPS Improvement … (Always + Usually)
Improvement in Customer Service
Measure
“In the last 6 months, how … (Always + Usually)
Our Customer Service Improvement Story
• 2012-2014: Customer Service … /improvement-guide/6-strategies-for-improving/customer-
service/strategy6q-custservice-standards.html … Story
Context
Improvement in Customer Service Measure
Our Customer Service Improvement Story
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-closing-slides.pdf
March 15, 2016 - 15, 2016
12:00 – 1:00 pm EDT
To Ask a Question
35 www.cahps.ahrq.gov
CAHPS Ambulatory Care Improvement … Guide
https://cahps.ahrq.gov/q
uality-
improvement/improvem
ent-guide/improvement-
guide.html
36 www.cahps.ahrq.gov … https://cahps.ahrq.gov/quality-improvement/improvement-guide/improvement-guide.html
Next Webcast: … www.cahps.ahrq.gov/
https://cahps.ahrq.gov/
Q&A Session
To Ask a Question
CAHPS Ambulatory Care Improvement
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
June 02, 2025 - AHRQ’S CAHPS® PROGRAM
Caren Ginsberg, Ph.D., CPXP,
Director, CAHPS Division
Center for Quality Improvement … • Practice Improvement: Create tools for health care
professionals to improve care for their patients … Assessment of Healthcare Providers and
Systems
• Program advancing the understanding, measurement, and
improvement … Uses of CAHPS Surveys
• Value-based purchasing
• Public reporting
• Accreditation
• Quality improvement … Collecting patient experience data using narrative protocols
for purposes of facilitating quality improvement
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/d1_pdi_improvementmethodsoverview.pptx
June 02, 2025 - The improvement guide: a practice approach to enhancing organizational performance. … Improvement
No?
… The improvement guide: a practice approach to enhancing organizational performance. … Improvement
No?
… The improvement guide: a practice approach to enhancing organizational performance.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d1_combo_improvementmethodsoverview.pptx
June 02, 2025 - The improvement guide: a practice approach to enhancing organizational performance. … Improvement
No?
… The improvement guide: a practice approach to enhancing organizational performance. … Improvement
No?
… The improvement guide: a practice approach to enhancing organizational performance.