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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Meliones_40.pdf
January 01, 2006 - 10-Year Experience Integrating Strategic Performance Improvement Initiatives: Can the Balanced Scorecard … A multitude of clinical improvement approaches can be successful in a variety of settings. … and 10 percent improvement in PICU encounters. … Performance improvement at Duke Hospital. … Six Sigma is used when focused areas of improvement are needed.
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6r-reminder-systems.html
March 01, 2020 - immunization and screening, patient reminder systems were the fifth most effective method, with an average improvement … All achieve 12 to 14 percent improvement. 10
Other categories of reminders include:
Intervisit … 10
Balas et al. reviewed 33 controlled studies and found that reminder systems led to an average improvement
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www.ahrq.gov/news/newsroom/case-studies/cquips0611.html
October 01, 2014 - County Health Department in Oregon Launches Performance Improvement Activities With AHRQ's Patient Safety … The Corrections Health Quality Improvement Committee then began working with its management team to identify … , prioritize, and initiate performance improvement activities in response to the survey data. … This is an exciting project, as we will take the results and use them to develop process and system improvement … Improvement and sustainability are our objectives," Loos says.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-lee.pdf
June 02, 2025 - Creative idea: An idea that is novel and useful
Creative
Improvement
Ideas
Process
Improvement … • What are key challenges to using staff’s creative
ideas as a source of improvement? … 33
Research On Staff Creativity
And Patient Experience
• Sample: Quality improvement teams involved … in an 18-month
improvement initiative focused on improving patient experience
220 improvement
ideas … generated
72 improvement
team members
from 12 CHCs
2,201 patients
cared for by these
individuals
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www.ahrq.gov/cahps/news-and-events/events/20131008_cg/webcast_10_08_13_cg.html
July 01, 2018 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (Webcast)
October 8, … This Webcast addresses the misperception that only the Visit Survey can support quality improvement initiatives … KB)
Linda Sparks, MBA
Manager of Service Excellence and Interim Director of Process Improvement … an Issue Brief: How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement … 3.45 MB )
Read Forces Driving Implementation of the CAHPS ® Clinician & Group Survey
The CAHPS Improvement
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/coordination-of-care/strategy6l-planned-visits.html
March 01, 2020 - Strategy 6L: Planned Visits
Contents
6.L.1. The Problem
6.L.2. The Intervention
6.L.3. Benefits of This Intervention
6.L.4. Implementation of This Intervention
References
Download Strategy 6L:
Planned Visits
(PDF, 222 KB)
6.L.1. The Problem
When patients with chroni…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Prologue_Battles_Vol2.pdf
June 02, 2025 - categories of related
articles addressing (1) safety and organizational issues, (2) clinical process improvement … It has often been stated that overall quality and safety improvement
requires major system redesign. … Collective or shared improvement activities are a relatively new
phenomenon that has been emerging in … The voice of the patient as a partner in patient safety improvement
is one that will be growing over … Together, they help to paint a picture of present day
patient safety improvement activities.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a1_combo_intro.pdf
June 02, 2025 - Because hospitals vary in the extent to which they have existing
quality improvement processes in place … Case Studies of Improvement
Implementation
Includes two case studies of how hospitals used the QI … Improvement Methods Overview Includes an overview of the steps in a quality improvement
process
D … examination of processes and outcomes for continuous
improvement
Section F: Analyzing Return … quality
improvement guides
G.2.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/standalone_psi_casestudy.pdf
June 02, 2025 - Hospital Context for Quality Improvement Focus
HMC is engaged in a continuous quality improvement effort … The quality improvement leaders at HMC had three related goals when they started this effort:
1. … HMC identified PSI 12 as HMC’s highest priority target for quality improvement because
of the number … , and a
quality improvement person. … HMC continues to use
several of the resources in the QI Toolkit with each improvement team. Ms.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
June 02, 2025 - Patient Stories for Improving the Patient Experience webcast - Nembhard
Using Narratives for Quality Improvement … How will we know that a
change is an improvement? … What change can we make
that will result in an
improvement? … The improvement guide: a practical approach to enhancing organizational
performance. … Disclosures
Quality –Classic Definition:
Health Care Quality:
Quality Improvement (QI):
The
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-section-6a.pdf
July 27, 2017 - Ambulatory Care: Open Access Scheduling for Routine and Urgent Appointments
The CAHPS Ambulatory Care
Improvement … July 2017 (updated)
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … • NHS Institute for Innovation and Improvement.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6d.pdf
July 07, 2017 - with Ambulatory Care: Internet Access for Health Information and Advice
The CAHPS Ambulatory Care
Improvement … July 2017 (updated)
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
The CAHPS … Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience with Ambulatory … http://www.pewinternet.org/2013/01/15/health-online-2013/
The CAHPS Ambulatory Care Improvement Guide
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
August 01, 2017 - Experience with Ambulatory Care: Cultivating Cultural Competence
The CAHPS Ambulatory Care
Improvement … August 2017
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … https://www.census.gov/prod/2013pubs/acs-22.pdf
The CAHPS Ambulatory Care Improvement Guide
Section … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6n.pdf
October 01, 2017 - Improving Patient Experience with Ambulatory Care: Price Transparency
The CAHPS Ambulatory Care
Improvement … October 2017 (updated)
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
The CAHPS … Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience with Ambulatory … Catalyst for Payment Reform and
Health Care Incentives Improvement Institute.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6e.pdf
July 07, 2017 - Improving Patient Experience with Ambulatory Care: Rapid Referral Programs
The CAHPS Ambulatory Care
Improvement … July 2017 (updated)
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
The CAHPS … Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience with Ambulatory … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6a.pdf
July 27, 2017 - Ambulatory Care: Open Access Scheduling for Routine and Urgent Appointments
The CAHPS Ambulatory Care
Improvement … July 2017 (updated)
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … • NHS Institute for Innovation and Improvement.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6f.pdf
March 01, 2017 - On-Demand Advice, Diagnosis, and Treatment for Minor Health Conditions
The CAHPS Ambulatory Care
Improvement … March 2017
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6m.pdf
October 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Group Visits
The CAHPS Ambulatory Care
Improvement … October 2017 (updated)
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
The CAHPS … Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience with Ambulatory … p=The_Chronic_Care_Model&s=2
The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6l.pdf
August 01, 2017 - for Improving Patient Experience with Ambulatory Care: Planned Visits
The CAHPS Ambulatory Care
Improvement … August 2017
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
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www.ahrq.gov/sites/default/files/2024-01/macias-report.pdf
January 01, 2024 - Quality improvement/improvement science themes addressed
research, best practices, and current knowledge … was a trend to improvement in this domain). … to quality improvement data (p<0.01). … The Model for Improvement vs. … The Model for Improvement vs.