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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-benefits-participation.pdf
January 01, 2019 - meaningful peer
comparisons
• Comparative data can be used for:
► Identifying opportunities for improvement … other important
quality measures
23
Utilizing Child HCAHPS Scores to Identify
Opportunities for Improvement
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Implement_Hndbook_508_v2.pdf
January 28, 2011 - • Ideas for improvement. … improvement
projects. … teams is necessary to achieve our current
improvement aim. … Quality improvement methodology
To better understand the quality improvement process, it is helpful … ’s Hospital Medical Center, Institute for
Healthcare Improvement; 2007.
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pcmh.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
March 01, 2017 - Mather Pavilion – Staff Empowerment Yields Quality Improvement . Long-Term Living. 2010;59(9):20. … Slide 12: Interest in Improvement
Say:
Administrators should support staff interest in finding … How does this improvement affect not just my residents, but all the residents in the facility? … Rather, an organization should set improvement as a goal. … How have barriers been addressed in other improvement projects?
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module1/module1_slides_fallprev.pptx
June 16, 2017 - important to ensure that you have things in place from the beginning to achieve and sustain the best improvement … Cost avoidance estimation
Patient throughput
Turnover reduction
Leaders: Alignment of improvement efforts … Share data with:
Improvement Team.
Frontline staff. … Resource Needed:
Yes/No Notes on what is needed
Staff education programs
Quality improvement experts … The ongoing quality improvement journey: next stop, high reliability.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/webinars/webinar6_falls_sustainingpractices.pdf
January 01, 2013 - Your
Quality Improvement (QI) Specialists will follow
up with you after this webinar to address them … ll know you have successfully
implemented this program when you’ve had 3
to 6 months of consistent improvement … specific goals.
19
Repeated Use of Cycle
Hunches
Theories
Ideas
Changes that
result in
improvement … review
22
Process measures answer the question: “Are we
doing the things we think will lead to
improvement
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pcmh.ahrq.gov/sites/default/files/wysiwyg/evidencenow/cooperatives/evidencenow-executive-summary-nc.pdf
November 01, 2017 - cooperatives
composed of public and private health partnerships that provide a variety of quality improvement … initiative also includes an independent
national evaluation designed to determine if and how quality improvement … Support Strategy
All practices receive 12 months of intense practice support,
including onsite quality improvement … • 54 percent showed improvement in hypertension control.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/cahps-program-brief.pdf
July 01, 2022 - Research and Quality (AHRQ) has been
dedicated to advancing scientific knowledge,
measurement, and improvement … have proven expertise in survey design and
evaluation, public reporting, and quality assessment
and improvement … purpose of the Databases is to facilitate
comparisons of CAHPS survey results that inform
quality improvement … to help survey users improve
patients’ experiences with care, including
The CAHPS Ambulatory Care
Improvement
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pcmh.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/nurse-role-dxsafety.pdf
September 02, 2022 - https://www.ahrq.gov/teamstepps/diagnosis-improvement/index.html
https://www.ahrq.gov/teamstepps/diagnosis-improvement … Use assessment results to identify opportunities for improvement.
3. … • List specific actions or next steps for
diagnostic improvement. … TeamSTEPPS® for Diagnosis Improvement. … Patient Safety and Quality Improvement in Healthcare: A Case-Based
Approach.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module11.pptx
March 07, 2019 - Key activities include:
Identifying a recurring problem or opportunity for improvement
Developing a flowchart … And if possible, make sure at least one member has some experience in performance improvement. … And finally, look at things where the change in process is likely to result in a short-term improvement … And we’ll discuss the importance of obtaining short-term wins as we discuss further the improvement process … For example, the frontline staff may not have experience in quality improvement measurement, but the
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d8_combo_projectevaluation.docx
May 25, 2016 - individual to work with this evaluation and debriefing tool, but it also should be used by the entire improvement … AHRQ Quality Indicators
How To Improve Hospital Quality and Safety
Tool D.8
1 Tool D.8
Performance Improvement
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
January 01, 2012 - plans, purchasers, consumers, academics, and
even government agencies, all working together to promote improvement … But the EHR definitely is a place where we see lots of
improvement in some of these systems-based measures … Yes, it’s important to measure, that’s an important parameter in understanding whether your improvement … In our next podcast, Lisa Sergy will be with us to talk about customer service improvement strategies … For more information on
strategies to improve coordination, check out the CAHPS Improvement Guide on
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pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apc.html
August 01, 2022 - Are patient safety improvement committees interdisciplinary?
… Are survey findings used to guide process improvement interventions?
… Do staff have the opportunity to participate in event investigations and process improvement initiatives
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/mccannon/mccannon.ppt
February 17, 2011 - Cambridge, Massachusetts: Institute for Healthcare Improvement; 2006. … Planning for Scale: A Guide for Designing Large-Scale Improvement Initiatives. … Cambridge, Massachusetts: Institute for Healthcare Improvement; 2008.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule11.pptx
November 02, 2018 - Two, define the problem, challenge, or opportunity for improvement. … Seven, develop a plan for sustained, continuous improvement.
Eight, develop a communications plan. … Ideally, include a member with knowledge in performance improvement processes. … In addition, ensure one member has experience in performance improvement. … Your aims should align with your defined teamwork problem or opportunity for improvement.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/igcoaching.pdf
February 22, 2014 - • Directed toward improvement. Coaches should provide
information aimed at improving skills. … When behavior is not performed correctly, or
demonstrates room for improvement, coaches must not only … Feedback should include goals related to
improvement.
• Two way. … These can be organized into four clusters:
• Communication;
• Performance improvement; … • Were there opportunities for improvement?
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-ginsberg.pdf
December 14, 2021 - Director, SOPS and CAHPS Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare
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pcmh.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/mcc-summit/mcc-summit-arlene.pdf
November 17, 2020 - Director, Center for Evidence and Practice Improvement
Agency for Healthcare Research and Quality
November … research and co-production of evidence
• Research
► Learning While Implementing (Integrating Quality
Improvement
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
January 01, 2022 - Surveys
• Communication About Error
• Communication Openness
• Organizational Learning—Continuous improvement … awareness about patient safety
• Assess patient safety culture;
• Identify strengths and areas for improvement
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pcmh.ahrq.gov/evidencenow/projects/heart-health/about/stories/in-action/virginia.html
March 01, 2021 - with medical administration, he makes an ideal detective to help practices get to the root of quality improvement … He recognizes that some practices are interested in quality improvement but may not feel like they have
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pcmh.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-i.html
May 01, 2017 - This could be your facility lead or someone dedicated to quality improvement. … Look for patterns to identify areas in which the team did well and possible areas for improvement. … Patterns can help you identify your next intervention for improvement.