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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-ahrq.pdf
October 14, 2020 - Ginsberg
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg, Ph.D., CPXP,
Director, CAHPS & SOPS
Center for Quality Improvement … • Practice Improvement: Create tools for health care
professionals to improve care for their patients … Assessment of Healthcare
Providers and Systems
• Program advancing the understanding, measurement,
and improvement … of measuring PE and collecting PE data
− informative reporting of patient experience data
− Quality improvement … Collecting patient experience data using narrative protocols
for purposes of facilitating quality improvement
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-bakdash.pdf
January 17, 2024 - Social Science Analyst, CAHPS® & SOPS® Programs
Center for Quality Improvement & Patient Safety,
AHRQ … US Department of Health
and Human Services
► Core competencies: Health System Research, Practice Improvement … not require use of tools, products, and databases
• Encourage CAHPS database submissions for Quality Improvement … • Dental Plans
• Home and
Community-
Based Services
9
Uses for CAHPS Surveys
10
Quality improvement
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/observation/observation-facnotes.docx
May 01, 2017 - by the Institute for Healthcare Improvement, or IHI … This is true of nearly all improvement work of course. … How will we know that a change is improvement? … What can we change to make an improvement? … Target improvement discussions and projects accordingly.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/tools/improve/discussion-guide.docx
March 01, 2017 - Reassure staff that the goal is to learn about the facility’s strengths and areas for improvement.
· … Review areas in need of improvement and reflect on potential solutions. … Pick 1-2 areas for improvement. … are your top two improvement priorities? … Develop an action plan for each improvement area.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/standalone_pdi_casestudy.pdf
December 01, 2015 - Hospital Context for Quality Improvement
Focus
The nursing staff at Lurie Children’s Hospital had … How the Pediatric QI Toolkit Was Used
Lurie Children’s Hospital used the improvement process laid out … Lead staff for improvement
project
Sangeeta Schroeder, M.D., hospitalist
Lee Budin, M.D., medical … (Tool D.1), helped to get the team’s buy-
in early in the quality improvement process. … Abstract
Hospital Context for Quality Improvement Focus
How the Pediatric QI Toolkit Was Used
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool2b.docx
January 15, 2016 - Leading Indicators Group:
2B: Quality Improvement Process
Background: This tool was originally part … Quality Improvement (QI) - In public health, the use of a deliberate and defined improvement process, … as Plan-Do-Check-Act, that focuses on activities that address community needs and population health improvement … Managers and employees are evaluated for their performance improvement efforts (i.e., performance improvement … The organization regularly develops performance improvement or QI plans that specify timelines, actions
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module7.pptx
March 07, 2019 - They are my favorite tools and can help push the cycle of continuous quality improvement. … /practice improvement
Builds internal capacity of the practice to conduct improvement activities over … Practice facilitation builds internal capacity of the practice to conduct improvement activities over … It also supports a broad range of improvement activities. … Generalists trained in office-based care improvement
Competencies in many areas:
Quality improvement
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
January 01, 2018 - of AHRQ’s Patient Safety
Priorities and Programs
Jeff Brady, MD, MPH
Director, Center for Quality Improvement … Service
AHRQ Patient Safety Priorities
• Focus on areas of greatest impact
• Extend patient safety improvement … clinicians and patients
• Make the safe thing the easy thing to do
7
AHRQ’s Center for Quality Improvement … National Steering Committee on
Patient Safety
• Convened by the Institute of Healthcare
Improvement … s Patient Safety Priorities and Programs
AHRQ Patient Safety Priorities
AHRQ’s Center for Quality Improvement
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ce.effectivehealthcare.ahrq.gov/hai/tools/surgery/modules/on-boarding/data-into-action-fac-notes.html
December 01, 2017 - Slide 2: Using Safety Culture Survey Results for Improvement
Say:
Specifically, consider how your … Debriefing is important because it turns data into information and helps accelerate improvement. … Studies show that debriefing survey results matters for improvement. … improvement plans. … It is a critical part of accelerating your team’s improvement efforts.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/opioids/compendium/opioids-case-study-ehr-oud.pdf
December 18, 2023 - Westfield Family Physicians
Intervention: The staff at Westfield Family Physicians took
on a quality improvement … Implementing the Quality Improvement Project:
▶ The QI team modified and implemented a new senior … ▶ Electronic Health Records system: MEDENT
▶ Percent of older adult patients (60+): 25%
Quality Improvement … ▶ Data from the opioid dashboard show continued improvement in these QI metrics after the project test … Successful implementation followed multiple improvement cycles over
many months.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/evidencenow/building-capacity/EvidenceNOW-BSC-OH-profile.pdf
September 01, 2021 - partners that collectively have the resources, skills, and commitment to
support primary care practice improvement … The goal is to catalyze the development of a
sustainable, state-based external primary care quality improvement … broader and sustainable external QI support infrastructure by linking
Ohio’s three Regional Health Improvement … factors associated
with greater improvements in cardiovascular care at the heart healthy quality
improvement … project and Cooperative
that is focused on accelerating statewide CVD improvement
structure.and reducing
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ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/sustainability-guide_2.pdf
September 01, 2015 - Shelley Jeffcott, Improvement Advisor, Healthcare
Improvement Scotland. Dr. … Alignment With Other Quality Improvement Tools
CUSP aligns well with these other quality improvement … tools:
TeamSTEPPS®
Six Sigma
Institute for Healthcare Improvement Model for Improvement
Plan-Do-Study-Act … Prepared by
Healthcare Improvement Scotland. NHSScotland Quality Improvement Hub; June 2014. … Institute for Healthcare Improvement. May 2015.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-skootsky.pdf
March 01, 2021 - Patient Experience in Large Organizations webcast - Skootsky
26
Ambulatory Patient
Experience Improvement … year)
Survey Version CG-CAHPS 3.0 (Adult and Child)
Verbatim Responses 3 prompts (staff, provider, improvement … Interventions & Strategies to
Improve the Patient Experience
Newer Initiatives
Focused Quality
Improvement … Focused Quality Improvement Work
31
Agenda for Discussion
• Review objectives of improvement project … Reporting
UCLA Health Interventions & Strategies to Improve the Patient Experience
Focused Quality Improvement
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/system/pfcasestudies/ncahec.pdf
August 01, 2014 - ▲ Clinical improvement consulting. … guidelines, improvement strategies, and measures specific to
hypertension improvement
4
IVD lipid … control improvement
4
Tobacco dependence change package—clinical guidelines, improvement strategies … guidelines, improvement strategies, and measures specific
to hypertension improvement
13
▲ IVD … IVD lipid control improvement
▲ Tobacco dependence change package—clinical guidelines, improvement
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-ASC-webcast-2023-0509-ginsberg.pdf
January 01, 2023 - Center for Quality Improvement and Patient Safety, AHRQ
5
Agency for Healthcare Research and Quality … • Practice Improvement: Create tools for health care professionals
to improve care for their patients … .
8
AHRQ Patient Safety Priorities
• Focus on areas of greatest impact
• Extend patient safety improvement … Program
• Initiated and funded by AHRQ since 2001 to advance the
understanding, measurement, and improvement … about patient
safety culture
Assess patient safety culture to
identify strengths and areas for
improvement
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/evidencenow/building-capacity/EvidenceNOW-BSC-AL-profile.pdf
September 01, 2021 - The goal is to catalyze the development of a
sustainable, state-based external primary care quality improvement … Goal
Alabama’s Heart Health Improvement Project (HHIP) is designed to build primary
care quality improvement … Alabama Cooperative
Approach
The Heart Health Improvement Project will use a three-
pronged approach … including: (1) practice facilitation
and technical assistance; (2) improvement through data
transparency … Evaluation
Alabama’s Heart Health Improvement Project evaluation
plan will examine the effectiveness
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-SOPS_101_Webcast_2020-Gray.pdf
January 01, 2020 - and use
best methods for development and testing
• Advances the understanding, measurement, and
improvement … Teamwork
• Communication Openness
• Communication About Error
• Organizational Learning—Continuous improvement … Organizational Learning-Continuous
Improvement
85%
92%
2. … Identify patient safety culture areas for improvement
2. … Communicate your action plan
28
Improvement Resources
Improving Patient Safety: Resource Lists for
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module8/module8-organizational-learning-sustainability.pptx
August 20, 2015 - Supports continuous learning and improvement. … Many models in the literature define the steps of change that lead to a sustainable improvement. … The Institute for Healthcare Improvement identified six common elements of sustainability. … Build systems for collecting process, outcome, and quality improvement activity data. … Cambridge, MA: Institute for Healthcare Improvement; 2008. Accessed March 22, 2014.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/C-PRL.PDF
May 01, 2015 - Practice-based
quality improvement/research networks: Full
speed forward. … /Quality-Improvement-Innovation-Networks/Pages/Practice-Improvement-Networks-Projects.aspx
http://www.aap.org … /en-us/professional-resources/practice-support/quality-improvement/Quality-Improvement-Innovation-Networks … /quality-improvement/Quality-Improvement-Innovation-Networks/Pages/Safe-and-Healthy-Beginnings-Improvement-Project.aspx … http://www.aap.org/en-us/professional-resources/practice-support/quality-improvement/Quality-Improvement-Innovation-Networks
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module6/facilitator-notes.docx
March 01, 2017 - An improvement that has become part of the organizational culture and has been maintained regardless … of workforce turnover is an example of a sustained improvement. … Due to the high level of variability in health care, quality improvement must be continuously integrated … · Are other quality assurance and performance improvement (QAPI) initiatives aligned? … Most importantly, Baptist uses this data to refine its improvement plan.