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cahpsdatabase.ahrq.gov/files/HCBS/HCBS-WebcastSlides.pdf
October 02, 2019 - AHRQ’S CAHPS® PROGRAM
Caren Ginsberg, Ph.D., CPXP
Director, CAHPS Division
Center for Quality Improvement … • Practice Improvement: Create tools for health care
professionals to improve care for their patients … 10
Uses of CAHPS Surveys
• Value-based purchasing
• Public reporting
• Accreditation
• Quality improvement … Develop, implement, and support the use and availability of a
comprehensive set of quality improvement … The HCBS CAHPS Survey is FREE for voluntary use in HCBS programs as
part of quality assurance and improvement
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cahpsdatabase.ahrq.gov/files/CH/Child-HCAHPS-Database-Webcast_2022-508.pdf
January 01, 2022 - opens
4
Today’s Speakers
• Caren Ginsberg, Ph.D., CPXP, Director CAHPS & SOPS, Center
for Quality Improvement … Database
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WELCOME FROM AHRQ
Caren Ginsberg, PhD
Director, CAHPS & SOPS Programs
Center for Quality Improvement … − Core competencies: Heath Systems Research, Practice Improvement, Data & Analytics
• AHRQ is not: … meaningful peer
comparisons
• Comparative data can be used for:
► Identifying opportunities for improvement … other important
quality measures
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Utilizing Child HCAHPS Scores to Identify
Opportunities for Improvement
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cahpsdatabase.ahrq.gov/files/HCBS/HCBS_Webcast_2021-508.pdf
January 01, 2021 - Ph.D., CPXP
Director, CAHPS and Surveys on Patient Safety Culture
(SOPS) Programs
Center for Quality Improvement … • Practice Improvement: Create tools for health care
professionals to improve care for their patients … patient experience
−Measuring and collecting CAHPS data
−Informative reporting of CAHPS data
−Quality improvement … 11
Uses of CAHPS Surveys
• Value-based purchasing
• Public reporting
• Accreditation
• Quality improvement … Develop, implement, and support use and availability of a
comprehensive set of quality improvement,
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cahpsdatabase.ahrq.gov/files/CH/Child-HCAHPS-DB-FlyerUpdate.pdf
April 11, 2025 - submission and facilitate access and use of other Child
HCAHPS Database reporting products for quality improvement … Comparative data are intended for quality improvement
and approved research purposes only.
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cahpsdatabase.ahrq.gov/files/CH/Child-HCAHPS-SurveyPromo.pdf
May 20, 2022 - submission and facilitate access and use of other Child HCAHPS
Database reporting products for quality improvement … Comparative data are intended for quality improvement and
approved research purposes only.
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cahpsdatabase.ahrq.gov/files/2020_HP_CAHPS_Chartbook_Executive_Summary.pdf
January 01, 2020 - Medicaid and CHIP enrollees
consistently scored higher than Adult Medicaid enrollees, with little improvement
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cahpsdatabase.ahrq.gov/files/HCBS/Participating%20in%20the%202021%20CAHPS%C2%AE%20Home%20and%20Community-Based%20Services%20(HCBS%20CAHPS)%20Survey%20Database.pdf
May 05, 2021 - It's an objective measure that you can use
for quality improvement. … CAHPS surveys are used
for value-based purchasing,
public reporting,
accreditation, quality
improvement … by identifying areas that need improvement
based specifically on the
HCBS participants experience. … Develop, implement, and support use
and availability of a comprehensive set
of quality improvement, … by identifying areas that need improvement
based specifically on the
consumer's experience.
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cahpsdatabase.ahrq.gov/files/HCBS-DB-OnePager_508C.pdf
August 26, 2019 - submission and
facilitate access and use of other HCBS CAHPS Database reporting products for quality improvement
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cahpsdatabase.ahrq.gov/files/HCBS/HCBS-DB-OnePager.508C.pdf
December 31, 2021 - submission and
facilitate access and use of other HCBS CAHPS Database reporting products for quality improvement
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cahpsdatabase.ahrq.gov/files/HCBS/CAHPS-HCBS-WebcastTranscript.pdf
October 01, 2019 - speakers today starting with Caren Ginsberg who directs the CAHPS division
within the Center for Quality Improvement … from the survey, but it's really a larger program that advances the understanding and
measurement and improvement … We provide information on how to report
patient experience, how we provide information on quality improvement … accreditation for example, a national committee for quality assurance uses
CAHPS surveys for quality improvement … developing implementing and supporting the
use and availability of a comprehensive set of quality improvement
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cahpsdatabase.ahrq.gov/files/CG/The_Benefits_of_Submitting_CG_Data_to_CAHPS_Database_2014.pdf
January 01, 2014 - scores to a large and growing pool of standardized data to assess performance and
identify areas for improvement
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cahpsdatabase.ahrq.gov/files/2014CAHPSHealthPlanChartbook.htm
October 01, 2014 - Adult Medicaid scores are lower than both Child Medicaid and Medicare scores, but their rate of improvement … Medicare scores are higher than both Adult and Child Medicaid scores, but their rate of improvement is … The Adult Medicaid composite showing the highest rate of improvement is Health Plan Information and Customer … The Child Medicaid composite showing the highest rate of improvement is Getting Needed Care, increasing
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cahpsdatabase.ahrq.gov/files/2015CAHPSHealthPlanChartbook.htm
December 01, 2015 - Adult Medicaid scores are lower than most Child Medicaid and Medicare scores, but their rate of improvement … Both the Adult and Child Medicaid rate of improvement is significantly higher than Medicare scores. … The Adult Medicaid composite showing the highest rate of improvement is Health Plan Information and Customer … The Child Medicaid composite showing the highest rate of improvement is Getting Needed Care, increasing
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cahpsdatabase.ahrq.gov/files/2014CAHPSHealthPlanChartbook.pdf
October 01, 2014 - Adult Medicaid scores are lower than both Child Medicaid and Medicare scores, but their
rate of improvement … Medicare scores are higher than both Adult and Child Medicaid scores, but their rate of
improvement … The Adult Medicaid composite showing the highest rate of improvement is Health Plan
Information … The Child Medicaid composite showing the highest rate of improvement is Getting Needed
Care, increasing
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cahpsdatabase.ahrq.gov/files/2015CAHPSHealthPlanChartbook.pdf
December 01, 2015 - • Adult Medicaid scores are lower than most Child Medicaid and Medicare scores, but their
rate of improvement … • Both the Adult and Child Medicaid rate of improvement are significantly higher than
Medicare scores … • The Adult Medicaid composite showing the highest rate of improvement is Health Plan
Information … • The Child Medicaid composite showing the highest rate of improvement is Getting Needed
Care, increasing
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cahpsdatabase.ahrq.gov/CGSurveyGuidance.aspx
January 01, 2021 - CAHPS ® Clinician & Group Survey Database
The CAHPS Clinician & Group Survey (CG-CAHPS) Database contains results for multiple versions of the survey submitted by various sponsors, including practice sites, medical groups, and regional health collaboratives. In 2021, AHRQ suspended new data submissions due t…
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cahpsdatabase.ahrq.gov/default_landing.aspx
January 01, 2025 - The CAHPS ® Databases Submission System
The CAHPS Databases Submission System provides forms, specifications, and other information to support participation in the CAHPS Databases. The CAHPS Databases are AHRQ’s repositories for data from selected CAHPS surveys of patient experience with care . The pri…
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cahpsdatabase.ahrq.gov/Default_landing.aspx
January 01, 2025 - The CAHPS ® Databases Submission System
The CAHPS Databases Submission System provides forms, specifications, and other information to support participation in the CAHPS Databases. The CAHPS Databases are AHRQ’s repositories for data from selected CAHPS surveys of patient experience with care . The pri…
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cahpsdatabase.ahrq.gov/files/CG/CAHPS_Database_Overview.pdf
February 01, 2020 - Overview of the CAHPS Database
CAHPS Databases Overview
The CAHPS Databases
The U.S. Agency for Healthcare Research and Quality’s (AHRQ) CAHPS Databases are central
repositories of survey data voluntarily submitted by users of the CAHPS Health Plan Survey
(HP-CAHPS), the CAHPS Clinician & Group Survey (CG-CAH…
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cahpsdatabase.ahrq.gov/files/2017CAHPSClinicianGroupChartbook.pdf
October 01, 2018 - to the relevant bar charts in order to
identify performance strengths as well as opportunities for improvement