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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-intro-1.pdf
March 03, 2021 - Improving Patient Experience: Data Analysis Methods webcast - Intro
Improving Patient Experience:
Data Analysis Methods
A Webcast Presented by the AHRQ CAHPS User Network
March 3, 2021
1:00 – 2:00 pm ET
Our Focus Today
• Overview of AHRQ’s CAHPS program
• Foundational elements of patient experience improvemen…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-closing-5.pdf
June 02, 2025 - Improving Patient Experience: Data Analysis Methods webcast - Closing
CAHPS Improvement Resources
• CAHPS Improvement
Guide
• Research on
improving patient
experience
43
CAHPS Updates
Sign up for email updates
44
Questions or Comments?
E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Website: www.…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Nembhard
Using Narratives for Quality Improvement
Ingrid Nembhard, PhD, MS
Fishman Family President’s Distinguished
Associate Professor of Health Care Management
Disclosures
This work was funded by the Agency for Healthcare
Research a…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-intro.pdf
May 12, 2022 - The Power of Patient Stories for Improving the Patient Experience webcast - Intro
The Power of Patient Stories for Improving the Patient
Experience
A Webcast Presented by the AHRQ CAHPS User Network
May 12, 2022
1:00 – 2:00 pm ET
Today’ Agenda
• Welcome from AHRQ
• The Power of Patient Stories
• Using Narrat…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-closing.pdf
June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Closing
QUESTIONS AND ANSWERS
45
How to Ask a Question
• Question and Answer
► Select Q&A
► Type question in the box that
opens
► Make sure “All Panelists” is
selected
46
CAHPS Updates
Sign up for email updates
47
Questions …
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-program-2.pdf
November 01, 2006 - Improving Patient Experience: Data Analysis Methods webcast - Ginsberg
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg, Ph.D., CPXP,
Director, CAHPS & SOPS
Center for Quality Improvement & Patient Safety, AHRQ
AHRQ’s Core Competencies
• Health Systems Research: Invest in research and
evidence to make health care safer an…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg
WELCOME FROM AHRQ
Caren Ginsberg, PhD
Director, CAHPS & SOPS Programs
Center for Quality Improvement & Patient Safety, AHRQ
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and science-based agency of the US …
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www.ahrq.gov/sites/default/files/wysiwyg/news/events/ahrq-research-summit/adelman-summit2016.pdf
January 01, 2016 - Diagnostic Error Measures: For Quality Improvement & Patient Safety Research
Diagnostic Error Measures:
For Quality Improvement &
Patient Safety Research
Jason Adelman, MD, MS
Chief Patient Safety Officer & Associate Chief Quality Officer
Columbia University Medical Center
NewYork-Presbyterian Hospital
Process
…
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-rural-healthcare2.html
October 01, 2024 - Diagnostic Excellence in U.S. Rural Healthcare: A Call to Action
Improving Diagnosis in the Context of Rurality
Previous Page Next Page
Table of Contents
Diagnostic Excellence in U.S. Rural Healthcare: A Call to Action
A Path to Rural Diagnostic Excellence
Improving Diagnosis in the Context of R…
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psnet.ahrq.gov/issue/building-community-engagement-approach-patient-safety-improvement
April 01, 2010 - Commentary
Building a community engagement approach for patient safety improvement.
Citation Text:
Gooden R, Syed SB, Rutter P, et al. Building a community engagement approach for patient safety improvement. Community Dev J. 2013;49(4). doi:10.1093/cdj/bst044.
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psnet.ahrq.gov/issue/iv-vincristine-survey-shows-safety-improvements-needed
March 14, 2023 - Newspaper/Magazine Article
IV vincristine survey shows safety improvements needed.
Citation Text:
IV vincristine survey shows safety improvements needed. ISMP Medication Safety Alert! Acute care edition. February 23, 2006.
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psnet.ahrq.gov/issue/global-oximetry-international-anaesthesia-quality-improvement-project
November 12, 2014 - Study
Global oximetry: an international anaesthesia quality improvement project.
Citation Text:
Walker IA, Merry AF, Wilson IH, et al. Global oximetry: an international anaesthesia quality improvement project. Anaesthesia. 2009;64(10):1051-60. doi:10.1111/j.1365-2044.2009.06067.x.
Co…
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psnet.ahrq.gov/issue/daily-dose-communication-improve-quality-and-safety-outcomes
September 15, 2009 - Review
A daily dose of communication to improve quality and safety outcomes.
Citation Text:
Halm MA. A daily dose of communication to improve quality and safety outcomes. Am J Crit Care. 2024;33(4):305-310. doi:10.4037/ajcc2024318.
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psnet.ahrq.gov/issue/plan-quality-improve-patient-safety-point-care
February 01, 2017 - Review
Plan for quality to improve patient safety at the point of care.
Citation Text:
Ehrmeyer SS. Plan for Quality to Improve Patient Safety at the Point of Care. Ann Saudi Med. 2011;31(4). doi:10.4103/0256-4947.83203.
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psnet.ahrq.gov/issue/improving-patient-safety-lessons-rock-climbing
July 10, 2024 - Commentary
Improving patient safety: lessons from rock climbing.
Citation Text:
Robertson N. Improving patient safety: lessons from rock climbing. Clin Teach. 2012;9(1):41-4. doi:10.1111/j.1743-498X.2011.00485.x.
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psnet.ahrq.gov/issue/improving-pediatric-surgery-quality-and-outcomes-21st-century
June 26, 2013 - Special or Theme Issue
Improving Pediatric Surgery Quality and Outcomes in the 21st Century.
Citation Text:
Improving Pediatric Surgery Quality and Outcomes in the 21st Century. Heiss K, ed. Semin Pediatr Surg. 2015;24:265-326.
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psnet.ahrq.gov/issue/quality-improvement-through-implementation-discharge-order-reconciliation
September 23, 2020 - Commentary
Quality improvement through implementation of discharge order reconciliation.
Citation Text:
Lu Y, Clifford P, Bjorneby A, et al. Quality improvement through implementation of discharge order reconciliation. Am J Health Syst Pharm. 2013;70(9):815-20. doi:10.2146/ajhp120050. …
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psnet.ahrq.gov/issue/improving-accuracy-patient-identification-medication-use-process
May 09, 2014 - Commentary
Improving the accuracy of patient identification in the medication-use process.
Citation Text:
Trapskin PJ, White L, Armitstead JA. Improving the accuracy of patient identification in the medication-use process. Am J Health Syst Pharm. 2006;63(3):218, 220-2.
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psnet.ahrq.gov/issue/library-hospital-pairing-empowers-patients-improves-safety
June 27, 2018 - Newspaper/Magazine Article
Library-hospital pairing empowers patients, improves safety.
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March 7, 2016
This article describes the P…
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psnet.ahrq.gov/issue/learning-and-sharing-safety-lessons-improve-patient-care
August 07, 2019 - Commentary
Learning and sharing safety lessons to improve patient care.
Citation Text:
Woodward S. Learning and sharing safety lessons to improve patient care. Nursing Standard. 2016;20(18). doi:10.7748/ns.20.18.49.s52.
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