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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg
WELCOME FROM AHRQ
Caren Ginsberg, PhD
Director, CAHPS & SOPS Programs
Center for Quality Improvement & Patient Safety, AHRQ
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and science-based agency of the US …
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Nembhard
Using Narratives for Quality Improvement
Ingrid Nembhard, PhD, MS
Fishman Family President’s Distinguished
Associate Professor of Health Care Management
Disclosures
This work was funded by the Agency for Healthcare
Research a…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-intro.pdf
May 12, 2022 - The Power of Patient Stories for Improving the Patient Experience webcast - Intro
The Power of Patient Stories for Improving the Patient
Experience
A Webcast Presented by the AHRQ CAHPS User Network
May 12, 2022
1:00 – 2:00 pm ET
Today’ Agenda
• Welcome from AHRQ
• The Power of Patient Stories
• Using Narrat…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-closing.pdf
June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Closing
QUESTIONS AND ANSWERS
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How to Ask a Question
• Question and Answer
► Select Q&A
► Type question in the box that
opens
► Make sure “All Panelists” is
selected
46
CAHPS Updates
Sign up for email updates
47
Questions …
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psnet.ahrq.gov/issue/improving-accuracy-patient-identification-medication-use-process
May 09, 2014 - Commentary
Improving the accuracy of patient identification in the medication-use process.
Citation Text:
Trapskin PJ, White L, Armitstead JA. Improving the accuracy of patient identification in the medication-use process. Am J Health Syst Pharm. 2006;63(3):218, 220-2.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/1_Dale_Shaller_Intro_slides_1-11.pdf
January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
Using the CAHPS Database to Compare,
Report, and Improve Organizational
Performance
A Webcast Presented by the CAHPS User Network
January 15, 2014
1:00 – 2:30 pm EST
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What is CAHPS?
Consumer Assessment…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/6_Ed_Karls_slide_53-71.pdf
May 01, 2013 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
®
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®
University of Michigan Health System—at a Glance
An Integrated Academic Medical Center
consisting of:
• Hospitals, Health Centers, and Clinics
throughout Southeast Michigan
• UM Medical School and its Faculty
Gr…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/5_Francis_Fullam_slide_45-52.pdf
June 02, 2025 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
®
Lessons Learned from 2010 Pilot
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UHC Results Compared to National
When comparing UHC hospitals to national averages for primary care:
• Doctor Communications, Overall “9 and 10” rat…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/2_Janice_Ricketts_slides_12-28.pdf
January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
CAHPS Database
Online Reporting System
12
CAHPS Database
13
• The CAHPS Database receives data voluntarily
submitted by users that have administered:
– Clinician & Group Survey
– Health Plan Survey
• Data are submitt…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/7_Dale_Shaller_slides_72-75.pdf
November 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
To Ask a Question
Click on the “Q and A” icon
to get the Q and A box to
appear.
To submit a question, type
question here and hit submit.
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CAHPS Database 2014 Schedule
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Clinician …
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/3_Deborah_Kilstein_slides_29-40.pdf
January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
CAHPS Sponsor Report
The ACAP Experience
Deborah Kilstein
ACAP Vice President, Quality Management and
Operational Support
January 15, 2014
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Agenda
30
Who is ACAP?
Growing role of health plans
What …
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/4_Gladys_Epting_slide_41-44.pdf
January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
®
Using CG-CAHPS at
Academic Medical
Centers
Gladys J. Epting, PhD. University HealthSystem Consortium
Francis Fulllam, MA, Rush University Medical Center
Edward M. Karls, MBA, University…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/Final_Using_the_CAHPS_Database_Webcast_Transcript.pdf
January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
Using the CAHPS Database to Compare, Report, and Improve Organizational
Performance
January 2014 Webcast
Speakers
Janice Ricketts, Senior Study Director, CAHPS Database, Westat, Rockville, MD
Deborah Kilstein, BSN, MBA, Vice…
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psnet.ahrq.gov/issue/researching-implementation-and-change-while-improving-quality-r18
December 24, 2008 - Grant Announcement
Researching Implementation and Change while Improving Quality (R18).
Citation Text:
Researching Implementation and Change while Improving Quality (R18). Agency for Healthcare Research and Quality; AHRQ.
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Save to your librar…
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psnet.ahrq.gov/issue/how-patients-can-improve-accuracy-their-medical-records
July 20, 2022 - Study
How patients can improve the accuracy of their medical records.
Citation Text:
Dullabh P, Sondheimer N, Katsh E, et al. How Patients Can Improve the Accuracy of their Medical Records. eGEMs (Generating Evidence & Methods to improve patient outcomes). 2014;2(3). doi:10.13063/2327-92…
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psnet.ahrq.gov/issue/interventions-improve-teamwork-and-communications-among-healthcare-staff
March 03, 2011 - Review
Interventions to improve teamwork and communications among healthcare staff.
Citation Text:
McCulloch P, Rathbone J, Catchpole K. Interventions to improve teamwork and communications among healthcare staff. Br J Surg. 2011;98(4):469-79. doi:10.1002/bjs.7434.
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…
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digital.ahrq.gov/national-webinars/role-health-it-improve-medication-management
January 01, 2023 - Role of Health IT to Improve Medication Management
Event Date:
September 13, 2018 | 1:00pm – 2:30pm ET
Event Materials:
Presentation Slides ( PDF , 2.18 MB) Q&A ( PDF , 448 KB)
Note: The full description of Dr. Margie Snyder’s project is pending publication in a p…
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/index.html
July 01, 2023 - Toolkit for Improving Perinatal Safety
AHRQ Safety Program for Perinatal Care
The Agency for Healthcare Research and Quality (AHRQ) developed the Safety Program for Perinatal Care (SPPC) in order to improve the patient safety culture of labor and delivery (L&D) units and decrease maternal and neonatal adver…
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psnet.ahrq.gov/issue/improving-patient-safety-intensive-care-units-michigan
February 17, 2011 - Study
Classic
Improving patient safety in intensive care units in Michigan.
Citation Text:
Pronovost P, Berenholtz SM, Goeschel CA, et al. Improving patient safety in intensive care units in Michigan. J Crit Care. 2008;23(2):207-212. doi:10.1016/j.jcrc.2007.09…
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digital.ahrq.gov/program-overview/research-stories/telehealth-transition-and-improving-health-systems
January 01, 2023 - The Telehealth Transition and Improving Health Systems
Theme:
Supporting Health Systems in Advancing Care Delivery
Subtheme:
Leveraging Telehealth to Improve Health Systems
Evaluation of the rapid transition to telehealth due to the COVID-19 pandemic will inform patient care post-COVID-19 …