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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
    June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg WELCOME FROM AHRQ Caren Ginsberg, PhD Director, CAHPS & SOPS Programs Center for Quality Improvement & Patient Safety, AHRQ Agency for Healthcare Research and Quality • AHRQ is: ► A research and science-based agency of the US …
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
    June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Nembhard Using Narratives for Quality Improvement Ingrid Nembhard, PhD, MS Fishman Family President’s Distinguished Associate Professor of Health Care Management Disclosures This work was funded by the Agency for Healthcare Research a…
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-intro.pdf
    May 12, 2022 - The Power of Patient Stories for Improving the Patient Experience webcast - Intro The Power of Patient Stories for Improving the Patient Experience A Webcast Presented by the AHRQ CAHPS User Network May 12, 2022 1:00 – 2:00 pm ET Today’ Agenda • Welcome from AHRQ • The Power of Patient Stories • Using Narrat…
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-closing.pdf
    June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Closing QUESTIONS AND ANSWERS 45 How to Ask a Question • Question and Answer ► Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected 46 CAHPS Updates Sign up for email updates 47 Questions …
  5. psnet.ahrq.gov/issue/improving-accuracy-patient-identification-medication-use-process
    May 09, 2014 - Commentary Improving the accuracy of patient identification in the medication-use process. Citation Text: Trapskin PJ, White L, Armitstead JA. Improving the accuracy of patient identification in the medication-use process. Am J Health Syst Pharm. 2006;63(3):218, 220-2. Copy Citation …
  6. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/1_Dale_Shaller_Intro_slides_1-11.pdf
    January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance Using the CAHPS Database to Compare, Report, and Improve Organizational Performance A Webcast Presented by the CAHPS User Network January 15, 2014 1:00 – 2:30 pm EST • – – • – – 2 What is CAHPS? Consumer Assessment…
  7. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/6_Ed_Karls_slide_53-71.pdf
    May 01, 2013 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance ® 53 ® University of Michigan Health System—at a Glance An Integrated Academic Medical Center consisting of: • Hospitals, Health Centers, and Clinics throughout Southeast Michigan • UM Medical School and its Faculty Gr…
  8. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/5_Francis_Fullam_slide_45-52.pdf
    June 02, 2025 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance ® Lessons Learned from 2010 Pilot 45 ® 46 UHC Results Compared to National When comparing UHC hospitals to national averages for primary care: • Doctor Communications, Overall “9 and 10” rat…
  9. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/2_Janice_Ricketts_slides_12-28.pdf
    January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance CAHPS Database Online Reporting System 12 CAHPS Database 13 • The CAHPS Database receives data voluntarily submitted by users that have administered: – Clinician & Group Survey – Health Plan Survey • Data are submitt…
  10. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/7_Dale_Shaller_slides_72-75.pdf
    November 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance To Ask a Question Click on the “Q and A” icon to get the Q and A box to appear. To submit a question, type question here and hit submit. 72 • – • • • • • – • – • – • – CAHPS Database 2014 Schedule 73 Clinician …
  11. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/3_Deborah_Kilstein_slides_29-40.pdf
    January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance CAHPS Sponsor Report The ACAP Experience Deborah Kilstein ACAP Vice President, Quality Management and Operational Support January 15, 2014 29 Agenda      30 Who is ACAP? Growing role of health plans What …
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/4_Gladys_Epting_slide_41-44.pdf
    January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance ® Using CG-CAHPS at Academic Medical Centers Gladys J. Epting, PhD. University HealthSystem Consortium Francis Fulllam, MA, Rush University Medical Center Edward M. Karls, MBA, University…
  13. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/Final_Using_the_CAHPS_Database_Webcast_Transcript.pdf
    January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance Using the CAHPS Database to Compare, Report, and Improve Organizational Performance January 2014  Webcast Speakers Janice Ricketts, Senior Study Director, CAHPS Database, Westat, Rockville, MD Deborah Kilstein, BSN, MBA, Vice…
  14. psnet.ahrq.gov/issue/researching-implementation-and-change-while-improving-quality-r18
    December 24, 2008 - Grant Announcement Researching Implementation and Change while Improving Quality (R18). Citation Text: Researching Implementation and Change while Improving Quality (R18). Agency for Healthcare Research and Quality; AHRQ. Copy Citation Save Save to your librar…
  15. psnet.ahrq.gov/issue/how-patients-can-improve-accuracy-their-medical-records
    July 20, 2022 - Study How patients can improve the accuracy of their medical records. Citation Text: Dullabh P, Sondheimer N, Katsh E, et al. How Patients Can Improve the Accuracy of their Medical Records. eGEMs (Generating Evidence & Methods to improve patient outcomes). 2014;2(3). doi:10.13063/2327-92…
  16. psnet.ahrq.gov/issue/interventions-improve-teamwork-and-communications-among-healthcare-staff
    March 03, 2011 - Review Interventions to improve teamwork and communications among healthcare staff. Citation Text: McCulloch P, Rathbone J, Catchpole K. Interventions to improve teamwork and communications among healthcare staff. Br J Surg. 2011;98(4):469-79. doi:10.1002/bjs.7434. Copy Citation …
  17. digital.ahrq.gov/national-webinars/role-health-it-improve-medication-management
    January 01, 2023 - Role of Health IT to Improve Medication Management Event Date: September 13, 2018 | 1:00pm – 2:30pm ET Event Materials: Presentation Slides ( PDF , 2.18 MB) Q&A ( PDF , 448 KB) Note: The full description of Dr. Margie Snyder’s project is pending publication in a p…
  18. www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/index.html
    July 01, 2023 - Toolkit for Improving Perinatal Safety AHRQ Safety Program for Perinatal Care The Agency for Healthcare Research and Quality (AHRQ) developed the Safety Program for Perinatal Care (SPPC) in order to improve the patient safety culture of labor and delivery (L&D) units and decrease maternal and neonatal adver…
  19. psnet.ahrq.gov/issue/improving-patient-safety-intensive-care-units-michigan
    February 17, 2011 - Study Classic Improving patient safety in intensive care units in Michigan. Citation Text: Pronovost P, Berenholtz SM, Goeschel CA, et al. Improving patient safety in intensive care units in Michigan. J Crit Care. 2008;23(2):207-212. doi:10.1016/j.jcrc.2007.09…
  20. digital.ahrq.gov/program-overview/research-stories/telehealth-transition-and-improving-health-systems
    January 01, 2023 - The Telehealth Transition and Improving Health Systems Theme: Supporting Health Systems in Advancing Care Delivery Subtheme: Leveraging Telehealth to Improve Health Systems Evaluation of the rapid transition to telehealth due to the COVID-19 pandemic will inform patient care post-COVID-19 …