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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/onboarding/onboarding_scienceofsafety_training.pptx
December 01, 2017 - Presentation: Science of Improving Patient Safety and Identifying Defects
The Science of Improving Patient Safety
and Identifying Defects
AHRQ Safety Program for Surgery
Onboarding
AHRQ Pub No. 16(18)-0004-15-EF
December 2017
Science of
Improving Patient Safety ‹#›
AHRQ Safety Program for Surgery – …
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/sustainability/sustainability_sustspreading_facnotes.docx
December 01, 2017 - Facilitator Guide: Sustaining and Spreading Surgical Safety Improvements
Sustaining and Spreading Improvements – Facilitator Notes
Slide Title and Commentary
Slide Number and Slide
Sustaining and Spreading Surgical Safety Improvements
SAY:
This module will cover Sustaining and Spreading Surgical Safety Improveme…
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/05-pfe-planning-60-seconds.pdf
August 01, 2021 - 60 Seconds To Improve Diagnostic Safety Planning Worksheet
Toolkit for Engaging Patients
To Improve Diagnostic Safety
AHRQ Publication No. 21-0047-4-EF
August 2021
60 Seconds To Improve
Diagnostic Safety
Planning Worksheet
When planning your implementation, be sure to have the following materials
available s…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-skootsky.pdf
March 01, 2021 - Improving Patient Experience in Large Organizations webcast - Skootsky
26
Ambulatory Patient
Experience Improvement
Samuel A. Skootsky, MD
Chief Medical Officer
UCLA Faculty Practice Group and Medical Group
UCLA Health
March 2021
UCLA Health Ambulatory Care Locations
Owned and operated by UCLA Health
Com…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-intro.pdf
March 24, 2021 - Improving Patient Experience in Large Organizations webcast - Intro
Improving Patient Experience in
Large Organizations
A Webcast Presented by the AHRQ CAHPS User Network
March 24, 2021
2:00 – 3:00 pm ET
Our Focus Today
• Overview of AHRQ’s CAHPS program
• Foundational elements of patient experience improveme…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-closing.pdf
June 02, 2025 - Improving Patient Experience in Large Organizations webcast - Closing
CAHPS Improvement Resources
• CAHPS Improvement
Guide
• Research on
improving patient
experience
www.ahrq.gov/cahps/quality-
improvement/index.html
41
https://www.ahrq.gov/cahps/quality-improvement/index.html
CAHPS Updates
Sign up for em…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/graham-bouldin.pdf
April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores
Health Share of Oregon
CAHPS Improvement Story
“Strategies for Improving CAHPS Health Plan Survey Scores”
A Webcast Presented by the AHRQ CAHPS User Network
April 13, 2016
12:00 – 1:00 pm ET
Context
• Health Share of Oregon was created in 2012
• 24…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores
Strategies for Improving
CAHPS Health Plan Survey Scores
A p r i l 1 3 , 2 0 1 6
“Strategies for Improving CAHPS Health Plan Survey Scores”
A Webcast Presented by the AHRQ CAHPS User Network
April 13, 2016
12:00 – 1:00 pm ET
15
CareSource
MISS…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-fishkin.pdf
March 24, 2020 - Improving Patient Experience in Large Organizations webcast - Fishkin
Effective Implementation of Patient
Experience Improvement
Stephanie Fishkin, PhD
Principal Consultant, Center for Healthcare Analytics, Kaiser Permanente
AHRQ-CAHPS: Improving Patient Experience in Large Organizations
March 24, 2020
13 | Cop…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-ginsberg.pdf
November 01, 2006 - Improving Patient Experience in Large Organizations webcast - Ginsberg
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg, Ph.D., CPXP,
Director, CAHPS & SOPS
Center for Quality Improvement & Patient Safety, AHRQ
AHRQ’s Core Competencies
• Health Systems Research: Invest in research and
evidence to make health care safer an…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
March 15, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores
Q&A Session
“Strategies for Improving CAHPS Health Plan Survey Scores”
A Webcast Presented by the AHRQ CAHPS User Network
March 15, 2016
12:00 – 1:00 pm EDT
www.cahps.ahrq.gov
To Ask a Question
44
www.cahps.ahrq.gov
CAHPS Ambulatory Care Imp…
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www.ahrq.gov/sites/default/files/wysiwyg/news/events/ahrq-research-summit/bindman-summit2016.pdf
May 01, 2016 - Improving Diagnosis in Health Care: From Concept to Action
Improving Diagnosis in Health Care:
From Concept to Action
Andy Bindman, M.D.
Director
Agency for Healthcare Research and Quality
My Story
• Became Director May 2016
• Primary care physician
• Academic medicine background
► San Francisco General Hospit…
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/patient-safety-summit-agenda-2020.pdf
January 01, 2020 - Summit on Research Priorities for Patient Safety Improvement: Agenda
- 1 -
Agency for Healthcare Research and Quality
Summit on Research Priorities for Patient Safety Improvement
December 2-3, 2020
12:00 p.m. – 5:30 p.m.
AGENDA
December 2, 2020
12:00 p.m. – 12:20 p.m. Leader’s Intent…
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www.ahrq.gov/sites/default/files/wysiwyg/coronavirus/long-covid-care-network/u-washington-grantee-profile.pdf
January 01, 2023 - Improving Access to Multidisciplinary Care for Patients With Long COVID
Geographic Service Area
Washington, Wyoming, Alaska,
Montana, and Idaho (WWAMI)
region
The UW Medicine Long COVID Clinic offers a range of rehabilitation
services, including individual therapy and a group-based symptom self-
management intervent…
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psnet.ahrq.gov/issue/hospitals-look-improve-informed-consent-process
November 10, 2010 - Newspaper/Magazine Article
Hospitals look to improve informed consent process.
Citation Text:
Hospitals look to improve informed consent process. O'Reilly KB.
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psnet.ahrq.gov/issue/are-quality-improvement-collaboratives-effective-systematic-review
August 02, 2015 - Review
Are quality improvement collaboratives effective? A systematic review.
Citation Text:
Wells S, Tamir O, Gray J, et al. Are quality improvement collaboratives effective? A systematic review. BMJ Qual Saf. 2018;27(3):226-240. doi:10.1136/bmjqs-2017-006926.
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psnet.ahrq.gov/issue/improving-doctor-patient-communication-digital-world
March 02, 2022 - Audiovisual
Improving doctor–patient communication in a digital world.
Citation Text:
Improving doctor–patient communication in a digital world. Lakshmanan I. The Diane Rehm Show. February 9, 2016.
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psnet.ahrq.gov/issue/spread-remains-challenge-patient-safety-improvement
January 23, 2019 - Newspaper/Magazine Article
'Spread' remains challenge in patient safety improvement.
Citation Text:
'Spread' remains challenge in patient safety improvement. Healthcare benchmarks and quality improvement. 2011;18(5):49-52.
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psnet.ahrq.gov/issue/improving-quality-discharge-communication-educational-intervention
April 24, 2018 - Study
Improving the quality of discharge communication with an educational intervention.
Citation Text:
Key-Solle M, Paulk E, Bradford K, et al. Improving the quality of discharge communication with an educational intervention. Pediatrics. 2010;126(4):734-9. doi:10.1542/peds.2010-0884.
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psnet.ahrq.gov/issue/impact-medication-reconciliation-improving-transitions-care
June 19, 2019 - Review
Emerging Classic
Impact of medication reconciliation for improving transitions of care.
Citation Text:
Redmond P, Grimes TC, McDonnell R, et al. Impact of medication reconciliation for improving transitions of care. Cochrane Database Syst Rev. 2018;8(8):C…