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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
    September 01, 2016 - Case Study: Improving Customer Service at Health Share of Oregon Case Study 1 Improving Customer Service at Health Share of Oregon Introduction There are many ways to evaluate the delivery of customer service in a health plan. Chief among these strategies is the assessment of enrollees’ experiences with cust…
  2. www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-references.html
    June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors References Previous Page   Table of Contents Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors Executive Summary Introduction Past…
  3. www.ahrq.gov/practiceimprovement/delivery-initiative/ihs/chapter3.html
    December 01, 2017 - ARRA ACTION: Comparative Effectiveness of Health Care Delivery Systems for American Indians and Alaska Natives Using Enhanced Data Infrastructure Chapter 3. Development of the Data Infrastructure Previous Page Next Page Table of Contents ARRA ACTION: Comparative Effectiveness of Health Care Delivery…
  4. www.ahrq.gov/research/findings/final-reports/iomracereport/reldataapg.html
    May 01, 2018 - Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement G. Kaiser Permanente: Evolution of Data Collection on Race, Ethnicity, and Language Preference Information Previous Page Next Page Table of Contents Race, Ethnicity, and Language Data: Standardization for Health …
  5. www.ahrq.gov/research/findings/final-reports/iomracereport/reldatapre.html
    May 01, 2018 - Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement Reviewers Previous Page Next Page Table of Contents Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement Summary Reviewers 1. Introduction 2. Evidence of Disparities amo…
  6. www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-datasources.pdf
    December 31, 2021 - Health Promotion Description NPCR provides funds and guidance to states and U.S. territories to implement
  7. www.ahrq.gov/patient-safety/settings/hospital/vtguide/guide6.html
    May 01, 2016 - Implement the VTE Prevention Protocol Chapter 6. Track Performance with Metrics Chapter 7.
  8. www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruhealing/functional-specs.html
    December 01, 2017 - Functional Specifications for Pressure Ulcer Healing AHRQ’s Safety Program for Nursing Homes: On-Time Prevention These functional specifications will cover the following: General Information Report Specifications Specifications for Each Pressure Ulcer Healing Report 1.0. General Information 1.1. Bac…
  9. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/cauti-sustainability.pptx
    December 01, 2015 - Teamwork and Communication Tools 85 Select other tools (at least one every 6 months/one year) to implement
  10. www.ahrq.gov/ncepcr/tools/workforce-financing/case-example-2.html
    July 01, 2019 - works with practices, hospitals, health centers, provider networks, insurers, and other stakeholders to implement
  11. www.ahrq.gov/ncepcr/tools/workforce-financing/white-paper.html
    July 01, 2019 - Initiative (SNMHI) hypothesized eight key change concepts that effective primary care practices must implement
  12. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/white_paper.pdf
    January 01, 2020 - Initiative (SNMHI) hypothesized eight key change concepts that effective primary care practices must implement
  13. www.ahrq.gov/patient-safety/reports/liability/baker.html
    August 01, 2017 - Advances in Patient Safety and Medical Liability Patient, Family Member, and Clinician Perceptions of Disclosure of Adverse Events in Labor and Delivery Previous Page Next Page Table of Contents Advances in Patient Safety and Medical Liability Preface Acknowledgments Prologue Silence A Comme…
  14. www.ahrq.gov/funding/grantee-profiles/grtprofile-hernandez-boussard.html
    April 01, 2024 - Grantee Profile Analyzing Big Datasets to Improve Healthcare Quality, Equity Tina Hernandez-Boussard, Ph.D., M.P.H. Associate Dean of Research Stanford University School of Medicine Tina Hernandez-Boussard, Ph.D., M.P.H. “Large clinical datasets contain a goldmine of information on healthcar…
  15. www.ahrq.gov/news/blog/ahrqviews/patient-workforce-safety.html
    March 01, 2023 - AHRQ Views: Blog posts from AHRQ leaders In Pandemic’s Wake, We Must Recommit to Patient and Workforce Safety DEC 13 2022 By Robert Otto Valdez, Ph.D., M.H.S.A. R. Valdez, Ph.D., M.H.S.A. Nearly three years after COVID-19’s unwelcome arrival, the U.S. healthcare s…
  16. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a1b_combo_psifactsheet.pdf
    October 01, 2015 - Fact Sheet on Patient Safety Indicators Toolkit for Using the AHRQ Quality Indicators How To Improve Hospital Quality and Safety 1 Tool A.1b Fact Sheet on Patient Safety Indicators What Are the Patient Safety Indicators? The Patient Safety Indicators (PSIs) are a set of 26 indicators (including 18 provider-…
  17. www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/psychological-safety.pdf
    April 02, 2025 - Creating Psychological Safety in Teams Creating Psychological Safety in Teams Creating Psy…
  18. www.ahrq.gov/patient-safety/settings/hospital/match/appendix/app-4.html
    July 01, 2022 - Medications at Transitions and Clinical Handoffs (MATCH) Toolkit for Medication Reconciliation Appendix, Determining the Scope of the Project Previous Page Next Page Table of Contents Medications at Transitions and Clinical Handoffs (MATCH) Toolkit for Medication Reconciliation Introduction Chap…
  19. www.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK1_T2-Clinician_letter_Final_0.pdf
    October 01, 2016 - Nursing Home Antimicrobial Stewardship Guide Determine Whether To Treat Toolkit 1. Suspected UTI SBAR Toolkit Tool 2. Clinician Letter [PRINTED ON NURSING HOME OR MEDICAL DIRECTOR’S STATIONERY] [Date] [Prescribing Clinician Name] Recipient Address City, State Zip] Re: Change in protocol regarding u…
  20. www.ahrq.gov/research/findings/final-reports/crctoolkit/index.html
    March 01, 2023 - Tracking and Improving Screening for Colorectal Cancer Intervention Next Page Table of Contents Tracking and Improving Screening for Colorectal Cancer Intervention I. Introduction II. Background III. Intervention Steps and Tools IV. References 1.a-1 Information Packet for Participating Pract…

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