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61. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/graham-bouldin.pdf
    April 13, 2016 - 30 seconds • Less than 3% abandonment rate • Currently 83% one-call resolution rate Ideas … successes, team notes each person’s best call volume and commend people who exceeded goals Ideas … professionals—they understood what good service meant to members Develop a set of service standards and measures Ideas

62. Strategy 1: Working with Patients & Families as Advisors (Tool 9) (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_9_AdvisorTrain_508.docx
    March 06, 2013 - Listen and respond to your ideas and suggestions. … Share your views You have been asked to be an advisor because your ideas are valuable. … If needed, make adjustments to give others time to express their ideas. Tip 3. … What ideas do I have about how my experience could have been improved? … We welcome your thoughts and ideas about how to make sure this happens.

63. Strategy 1: Working with Patients & Families as Advisors (Tool 9) (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_9_AdvisorTrain_508.pdf
    March 06, 2013 - • Listen and respond to your ideas and suggestions. … • Keep you informed about how your feedback and ideas contribute to changes and improvements. … Share your views You have been asked to be an advisor because your ideas are valuable. … If needed, make adjustments to give others time to express their ideas. … • What ideas do I have about how my experience could have been improved?

64. A Guide to Promoting Healthcare Workforce Well-Being During and After the COVID-19 Pandemic | Agency for Healthcare Research and Quality
    www.ahrq.gov/nursing-home/resources/healthcare-workforce-well-being.html
    July 01, 2021 - Promoting Healthcare Workforce Well-Being During and After the COVID-19 Pandemic This guide provides ideas

65. Funding and Implementation Opportunities | Agency for Healthcare Research and Quality
    www.ahrq.gov/action-alliance/funding-opportunities/index.html
    March 01, 2025 - AHRQ Implementation Opportunity:  Implementing Diagnostic Excellence Across Systems (IDEAS) Diagnostic … The AHRQ-funded Implementing Diagnostic Excellence Across Systems (IDEAS) project is now recruiting healthcare

66. CDSiC Stakeholder Center Quarterly Report, October to December 2023 | CDSiC
    cdsic.ahrq.gov/cdsic/stakeholder-center-quarterly-report-October-December-2023
    January 01, 2024 - CDSiC Workgroup leads and members, kicking off Workgroups for the Option Year, and generating product ideas … During this period, all Workgroups focused on developing and refining product ideas.

67. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Impact of the Intervention on Staff Experience (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-nembhard.pdf
    April 02, 2025 - Creative ideas for improving patient care 5. … problems with the practice’s day-to-day … problems that occurred between patients and… creative ideas … people Problems that occurred between patients and… Problems with the practice’s day-to-day … Creative ideas

68. The Potential of Psychological Safety and Organizational Safety Culture To Improve Diagnostic Safety | Agency for Healthcare Research and Quality
    www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-psychological-safety-2.html
    September 01, 2023 - is safe for interpersonal risk taking” and a culture that encourages individuals “to express their ideas … training to support improvement. 8 Psychological safety and an organizational culture of safety are ideas

69. Finishing Up Strong | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cauti-tools/cauti-icu/facil-guide/finish.html
    September 01, 2015 - You are both change agents and the learner should feel free to come back to you with ideas for improving … Be sure that the learner knows you are open to ideas.

70. Strategy 1: Working with Patients & Families as Advisors (Tool 14) (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/pfengagement-advisers.docx
    May 01, 2017 - members, staff, and clinicians can look beyond their own experiences and issues to come up with practical ideas … am willing to talk about my experiences with patient and family advisers and to share suggestions, ideas

71. CUSP Toolkit Spread Facilitator Notes | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cusp/modules/spread/notes.html
    December 01, 2012 - Better ideas Ideas need to be evidence based, easily understood, and demonstratively beneficial. … Ideas cannot be overly complex or the idea to be spread will be lost during startup. … spread and gaining feedback from staff and patients about the process being spread generate better ideas … Measurement and feedback help the social system better understand new ideas and determine how easily … explore taking lessons learned in one unit and transferring those lessons to other units to create better ideas

72. AHRQ Practice Facilitation Training Modules | Agency for Healthcare Research and Quality
    www.ahrq.gov/ncepcr/tools/transform-qi/deliver-facilitation/modules/index.html
    April 01, 2022 - to identify factors affecting performance and help practices use these tools to generate improvement ideas … to administer a practice assessment, create surveys, and use survey results to generate improvement ideas … audit, summarize findings to present to a practice, and use results to help a practice generate change ideas

73. Guide for Developing a Community-Based Patient Safety Advisory Council | Agency for Healthcare Research and Quality
    www.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncilapf.html
    April 01, 2018 - I was comfortable expressing my ideas and opinions. 1                    2                     3                     … I feel the ideas generated today will develop into interventions to successfully improve medication safety

74. Diagnostic Safety and Quality | Agency for Healthcare Research and Quality
    www.ahrq.gov/diagnostic-safety/index.html
    January 01, 2007 - improve documentation Implementing Diagnostic Excellence Across Systems (IDEAS … IDEAS Project Take part in a national study to evaluate the impact of resources intended to help

75. Improving Data & Enhancing Access (IDEA-NW) Project
    hcup-us.ahrq.gov/datainnovations/raceethnicitytoolkit/or28.jsp
    August 01, 2014 - Improving Data & Enhancing Access (IDEA-NW) Project An official website of the Department of Health & Human Services Search All AHRQ Websites Careers Contact Us Espanol FAQs …

76. Improving Data & Enhancing Access (IDEA-NW) Project (pdf file)
    hcup-us.ahrq.gov/datainnovations/raceethnicitytoolkit/or28.pdf
    November 15, 2011 - Improving Data & Enhancing Access (IDEA-NW) Project Northwest Portland Area Indian Health Board Indian Leadership for Indian Health Improving Data & Enhancing Access (IDEA-NW) Project AHRQ grant # R01 HS19972-01 Megan Hoopes, Project Director Victoria Warren-Mears, P.I. Thomas Weiser, MD, MPH, Co-P.I. ideanw@np…

77. With A Little Help, AHRQ Rethinks the Future of Healthcare Quality | Agency for Healthcare Research and Quality
    www.ahrq.gov/news/blog/ahrqviews/future-healthcare-quality.html
    December 01, 2022 - I'm excited to report that our months-long exercise has produced compelling new ideas. … We hope these essays spur conversation and new ideas about how to meet the challenges ahead and refocus

78. 7-Implementation-Guide (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/7-implementation-guide.docx
    June 01, 2023 - Share process measure performance relevant to the area and discuss ideas for improvement – refer to the … Share process measure performance relevant to the area and discuss ideas for improvement Review safety … Share process measure performance relevant to the area and discuss ideas for improvement Use the space … Share process measure performance relevant to the area and discuss ideas for improvement Use the … Share process measure performance relevant to the area and discuss ideas for improvement Use the

79. Advancing the Science and Implementation of Patient Narratives: Summary of Presentations (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narratives-presentations-summary.pdf
    January 01, 2022 - Insights from Narratives for Improvement ........................... 8 The Value of Patients’ Creative Ideas … Creating opportunities for patients to share their voice, specifically their creative ideas for health … They are also examining the relationship between patients’ ideas and their CAHPS scores. … This alternative represented an approach that induced creativity (generation of novel and useful ideas … Interpersonal-focused ideas are also negatively associated with CAHPS scores.

80. Contingency Diagram | Digital Healthcare Research
    digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/contingency-diagram
    January 01, 2023 - When you feel you are no longer generating ideas, REVERSE YOUR THINKING. … When each negative idea has been reversed, THINK MORE BROADLY: for example, consider ideas that could