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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
    December 01, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Plan for Phase Two Tara Servati, M.P.H. Patient Experience Specialist for the Ambulatory Care Network, New York-Presbyterian New York, NY Study Phase 2 How can narrative information be reported to practice leaders and clinic…
  2. www.ahrq.gov/sites/default/files/wysiwyg/news/events/nac/2022-05-nac/nacmtg051222-minutes.pdf
    January 01, 2022 - Yu raised the idea of engaging patients, families (consumers), and other stakeholders into the discussion
  3. www.ahrq.gov/news/blog/ahrqviews/2024-academyhealth-meeting.html
    July 01, 2024 - AHRQ Views: Blog posts from AHRQ leaders Feeling Energized After Another Successful AcademyHealth Annual Research Meeting JUL 12 2024 By Robert Otto Valdez, Ph.D., M.H.S.A. Robert Otto Valdez, Ph.D., M.H.S.A. I have been contemplating the 2024 AcademyHealth Annual…
  4. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_12_WkWthAdv_HO_508.pdf
    April 02, 2025 - Strategy 1: Working with Patients & Families as Advisors (Tool 12) Guide to Patient and Family Engagement :: 1 Working With Patient and Family Advisors The benefits of working with patient and family advisors Bringing the perspectives of patients and families directly into the planning, delivery, and evalu…
  5. www.ahrq.gov/sites/default/files/wysiwyg/topics/dxsafety-psychological-safety.pdf
    September 01, 2023 - Strategies for Improving Clinician Psychological Safety in Reporting and Discussing Diagnostic Error Issue Brief 15 Strategies for Improving Clinician Psychological Safety in Reporting and Discussing Diagnostic Error PATIENT SAFETY e This page intentionally left blank. e Issue Brief 15 Strategies for I…
  6. www.ahrq.gov/talkingquality/about/index.html
    August 01, 2016 - About TalkingQuality Purpose of TalkingQuality: To Improve Consumer Reports on Health Care Quality TalkingQuality is a comprehensive resource and guide for organizations that produce and disseminate reports to consumers on the quality of care provided by health care organizations (e.g., hospitals, health plan…
  7. digital.ahrq.gov/sites/default/files/docs/page/8_StakeholderMeetingDebriefingGuide_1.pdf
    June 16, 2021 - 8_StakeholderMeetingDebriefingGuide Tool 8. Stakeholder Meeting Debriefing Guide Tool 8. Stakeholder Meeting Debriefing Guide Location: Participant Type: Date: Number of People: Time Began: Time Ended: Moderator: Note Taker: 1. Describe any logistical difficulties. ___________________________…
  8. digital.ahrq.gov/sites/default/files/docs/page/8_StakeholderMeetingDebriefingGuide_0.pdf
    June 16, 2021 - 8_StakeholderMeetingDebriefingGuide Tool 8. Stakeholder Meeting Debriefing Guide ________________________________________________________________ ________________________________________________________________ ____________________________________________________________…
  9. psnet.ahrq.gov/perspective/unfinished-patient-safety-agenda
    August 01, 2005 - BB: The nurses that I have talked to have been very high on the idea of being able to call an urgent … We cannot hide incompetent practice behind the idea of systems, but we must recognize that systems play
  10. www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-terminology5.html
    April 01, 2025 - Exploration of Foundational Terminology and Paradigms for Improving Diagnosis Conceptual Paradigms of Diagnostic Quality, Safety, and Excellence Previous Page Next Page Table of Contents Exploration of Foundational Terminology and Paradigms for Improving Diagnosis Introduction Perspectives on Di…
  11. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/problem
    January 01, 2023 - Problem Solving Kepner-Tregoe Matrix Description A Kepner-Tregoe matrix is used to find causes of a problem. It isolates the who, what, when, where, and how aspects of an event, keeping the focus on the elements that have an impact on the event and eliminating the elements tha…
  12. www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/nac/snac-executive-summary.pdf
    October 19, 2021 - AHRQ Subcommittee of the National Advisory Council on Healthcare Quality Measurement: Executive Summary AHRQ SUBCOMMITTEE OF THE NATIONAL ADVISORY COUNCIL ON HEALTHCARE QUALITY MEASUREMENT EXECUTIVE SUMMARY - 1 - …
  13. www.ahrq.gov/hai/cusp/modules/implement/teamwork-notes.html
    December 01, 2012 - Implement Teamwork and Communication: Facilitator Notes The Implement Teamwork and Communication module of the CUSP Toolkit will help you to identify barriers to communication. Contents Slide 1. Cover Slide Slide 2. Learning Objectives Slide 3. Basic Components and Process of Communication 2 Slide 4…
  14. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_12_WkWthAdv_HO_508.docx
    April 02, 2025 - Strategy 1: Working with Patients & Families as Advisors (Tool 12) Strategy 1: Working With Patients & Families as Advisors (Tool 12) Strategy 1: Working with Patients & Families as Advisors [Type text] [Type text] [Type text] Strategy 1: Working With Patients & Families as Advisors (Tool 12) Working With Patient an…
  15. www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-model-pdsa.pdf
    April 02, 2025 - Job Aid: Model for Improvement and PDSA Cycles Primary Care Practice Facilitator Training Series 1 Job Aid: Model for Improvement and PDSA Cycles Using the Model for Improvement The Model for Improvement (MFI) is a simple framework that many primary care practices use to help them organize their i…
  16. www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/communication-material-guide.html
    May 01, 2017 - Material Use Guide - Improving Communication and Teamwork in the Surgical Environment Module Overview Communication and Teamwork Defined Slides 4-11 Improving Surgical Team Communication With Briefings * Slides 12-17 Example Briefing * (2 min 14) Improving Surgical…
  17. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/11-identifying-stakeholders.pptx
    June 01, 2023 - PowerPoint Presentation Identifying Stakeholders How To Do a Stakeholder Analysis for Your Improving Surgical Care and Recovery Program AHRQ Safety Program for Improving Surgical Care and Recovery AHRQ Pub. No. 23-0052 June 2023 AHRQ Safety Program for Improving Surgical Care and Recovery 1 The AHRQ Safety Pr…
  18. www.ahrq.gov/evidencenow/projects/heart-health/research-results/research/administration.html
    March 01, 2021 - Research Administration Research involves not only design, data collection, and analysis, but also addressing the administrative aspects of research.  For the EvidenceNOW initiative, the key administrative aspects that were particularly challenging included recruiting and then retaining practices in the study. …
  19. www.ahrq.gov/pqmp/implementation-qi/toolkit/antipsychotic/index.html
    July 01, 2021 - Safe and Judicious Use of Antipsychotic Medications in Children and Adolescents Toolkit Next Page Table of Contents Safe and Judicious Use of Antipsychotic Medications in Children and Adolescents Toolkit Introduction Overview About the Measure Key Driver Diagrams Quality Improvement Strategi…
  20. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/value-efficiency-supplemental-item-english.pdf
    March 01, 2023 - SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - English SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey Language: English • Purpose: This supplemental item set was designed for use with the core SOPS® Medical Office Survey to help medical…

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