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1. CAHPS Hospice Survey | Agency for Healthcare Research and Quality
   ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/hospice/index.html
   December 01, 2023 - program, Support hospices with their internal quality improvement efforts and external benchmarking … Centers for Medicare & Medicaid Services (CMS) with information for monitoring the care provided by hospices … Participating hospices must contract with an approved Hospice Survey vendor to conduct the survey in … All Medicare-certified hospices must participate in the survey in order to receive their full Annual … The only exceptions are hospices that are too small (i.e., have served fewer than 50 decedents in the

2. Measuring the Quality of Hospice Care | Agency for Healthcare Research and Quality
   ce.effectivehealthcare.ahrq.gov/talkingquality/measures/setting/long-term-care/hospice.html
   January 01, 2023 - Where Hospice Care Is Delivered Most hospice patients receive this care at home, but some inpatient … hospice facilities exist. … For more information on hospice care, visit the Web site of the National Hospice and Palliative Care … about hospice services. … Examples of Hospice Quality Measures for Consumers Measures of hospice quality are relatively new.

3. Guidance on the Role of Hospice Services in Long-Term Care Facilities During COVID-19 Pandemic | Agency for Healthcare Research and Quality
   ce.effectivehealthcare.ahrq.gov/nursing-home/resources/role-hospice-services.html
   June 01, 2022 - Nursing Home COVID-19 Action Network Resources Catalog Guidance on the Role of Hospice … Resources Catalog News Best Practice Summaries Guidance on the Role of Hospice … Long-Term Care Facilities During COVID-19 Pandemic ​This document provides guidance on utilizing hospice … June 2022 Page originally created June 2022 Internet Citation: Guidance on the Role of Hospice … https://www.ahrq.gov/nursing-home/resources/role-hospice-services.html  

4. For Hospice Care, a Pressing Need to Ensure Quality for Patients and Families | Agency for Healthcare Research and Quality
   ce.effectivehealthcare.ahrq.gov/news/blog/ahrqviews/hospice-care-ensure-quality.html
   December 01, 2022 - Hospice care is a healthcare option that focuses on comfort and quality of care as patients approach … or hospice center. … of care and how it varies across hospice programs.  … There are several options that, if implemented now, might improve the quality of hospice care. … This is a critical component of hospice care. We all deserve to die with dignity and comfort.  

5. Comparative Reports on Home Health Care, Hospice Care, and Other Long-Term Care | Agency for Healthcare Research and Quality
   ce.effectivehealthcare.ahrq.gov/talkingquality/resources/comparative-reports/home-health.html
   October 01, 2022 - Resources Comparative Report Profiles Comparative Reports on Home Health Care, Hospice … reports are examples of comparative information on the quality of care provided by home health care, hospice … Report Title: Maryland Quality Reporting Website: https://healthcarequality.mhcc.maryland.gov/Hospice … Subject: Hospice Developer: Maryland Health Care Commission (MHCC) Developer Type: State agency … Users of this report can compare hospices based on their family experience of care survey results and

6. End-of-Life Care Measures | Agency for Healthcare Research and Quality
   ce.effectivehealthcare.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/measures5.html
   June 01, 2018 - Hospice care also includes practical, psychosocial, and spiritual support for the patient and family. … Hospice Patients Who Received Care Consistent With Their Stated End-of-Life Wishes Hospice patients … and Palliative Care Organization, Family Evaluation of Hospice Care Survey, 2008-2014. … Hospice Patients Who Received the Right Amount of Help for Feelings of Anxiety or Sadness Hospice patients … Source: National Hospice and Palliative Care Organization, Family Evaluation of Hospice Care Survey,

7. CAHPS Program: Improving Response Rates and Representativeness - The CAHPS Hospital, CAHPS Hospice, and MA/PDP CAHPS Surveys: Lessons Learned from Recent Mode Experiments (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-elliott.pdf
   September 30, 2021 - CAHPS Program: Improving Response Rates and Representativeness - The CAHPS Hospital, CAHPS Hospice, and … MA/PDP CAHPS Surveys: Lessons Learned from Recent Mode Experiments The CAHPS Hospital, CAHPS Hospice … Elliott Senior Principal Researcher RAND Corporation, Santa Monica, CA 18 CAHPS Hospital, CAHPS Hospice … , and MA/PDP CAHPS Randomized Experiments • The CAHPS Hospital (HCAHPS), CAHPS Hospice, and MA/PDP … administration followed national implementation protocols for existing modes • 56 large participating hospices

8. Measuring the Quality of Long-term Care | Agency for Healthcare Research and Quality
   ce.effectivehealthcare.ahrq.gov/talkingquality/measures/setting/long-term-care/index.html
   January 01, 2023 - Care Quality Measuring Nursing Home Quality Measuring Home Health Quality Measuring Hospice … The measurement and reporting of quality of care for nursing homes, home health agencies, and hospice … This section reviews measures of quality for nursing homes, home health agencies, and hospice services … Examples of Home Health Quality Measures for Consumers Major Home Health Agency Measurement Sets Hospice

9. Part 3: National Quality Strategy Priority—Person- and Family-Centered Care | Agency for Healthcare Research and Quality
   ce.effectivehealthcare.ahrq.gov/research/findings/nhqrdr/chartbooks/blackhealth/part3-nqs3.html
   June 01, 2018 - Help for Hospice Patients for Feelings of Anxiety or Sadness Hospice patients who received the right … Source: National Hospice and Palliative Care Organization, Family Evaluation of Hospice Care Survey, … Hospice Patient Care Consistent With Their End-of-Life Wishes Hospice patients who received care consistent … Source: National Hospice and Palliative Care Organization, Family Evaluation of Hospice Care Survey, … stated end-of-life wishes improved overall and for White hospice patients.

10. Person- and Family-Centered Care | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/research/findings/nhqrdr/2014chartbooks/womenhealth/wm-ppc.html
    March 01, 2020 - Source: National Hospice and Palliative Care Organization, Family Evaluation of Hospice Care Survey, … Hospice care also includes practical, psychosocial, and spiritual support for the patient and family. … Overall Rate: From 2008 to 2013, the overall percentage of adult hospice patients who received care … Groups With Disparities: From 2008 to 2012, female hospice patients were more likely to receive care … Achievable Benchmark: The 2008 top 5 State achievable benchmark for hospice patients who received

11. Improving Patient Experience: Data Analysis Methods webcast - Wellstar (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-advancing-methods-4.pdf
    March 03, 2021 - Experience Improvement Using CAHPS® Surveys March 3, 2021 Natalie McNeal, MBA, MHA Wellstar Community Hospice … include: 11 HOSPITALS 300+ MEDICAL OFFICE LOCATIONS 9 CANCER CENTERS 55 REHABILITATION CENTERS 3 HOSPICE … Project Title: WELLSTAR HOSPICE: PATIENT EXPERIENCE Background: Patient Experience Scores were below … Patient stays <48hrs) • Communication processes within the Hospice clinical team • Staffing & Census … Families upset about having to take pt home: claim misinformed about Hospice After hours calls

12. National Quality Strategy Priority: Person-Centered Care | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/research/findings/nhqrdr/2014chartbooks/hispanichealth/part3-nqs3.html
    October 01, 2015 - Hospice Care Hospice patients who received the right amount of help for feelings of anxiety or sadness … and Palliative Care Organization, Family Evaluation of Hospice Care Survey, 2008-2013. … Care Consistent With Stated Wishes: Trends: From 2008 to 2013, the percentage of hospice patients … Groups With Disparities: In 2013, Black and Hispanic hospice patients were significantly less likely … AHRQ Health Care Innovations in Hospice Care Hospice by the Sea, Inc.

13. Label Health Care Quality Measures in Plain English | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/talkingquality/translate/labels/measures.html
    July 01, 2016 - For example, in a Model Report commissioned by the American Hospice Foundation to report measures of … hospice agency performance, one measure is labeled “Managing patients’ pain on admission.” … EXAMPLE: Expanding the Label to Explain the Measure Title: Model Report on Comparative Hospice Quality … Sponsor: American Hospice Foundation URL: Not available online Source: American Hospice Foundation … Model Report on Comparative Hospice Quality. American Hospice Foundation: Washington, DC; 2008.

14. CAHPS Bibliography | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/bibliography/index.html?page=1
    January 01, 2024 - Are Hospice Google Ratings Correlated With Patient Experience Scores? … Evidence from a National Hospice Study. … Hospice Experience of Care Survey: Development and Field Test. 2014 https://www.rand.org/pubs/research_reports … Hospice Glassdoor and CAHPS® Scores-Glassdoor scores and hospice financial characteristics predict hospice … Variation in Hospice Experiences by Care Setting for Patients With Dementia.

15. CAHPS Bibliography | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/bibliography/index.html?page=0
    March 05, 2024 - Caregiver and Employee Experience Among Big Hospices-Ranking of the Largest US Hospices by Three Quality … Oct 17 2023 Caregiver and Employee Experience Among Big Hospices-Ranking of the Largest US Hospices … Hospice Quality, Race, and Disenrollment in Hospice Enrollees With Dementia. … Overall US Hospice Quality According to Decedent Caregivers-Natural Language Processing and Sentiment … Association of Hospice Profit Status With Family Caregivers' Reported Care Experiences.

16. CAHPS Bibliography | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/bibliography/index.html
    March 05, 2024 - Caregiver and Employee Experience Among Big Hospices-Ranking of the Largest US Hospices by Three Quality … Oct 17 2023 Caregiver and Employee Experience Among Big Hospices-Ranking of the Largest US Hospices … Hospice Quality, Race, and Disenrollment in Hospice Enrollees With Dementia. … Overall US Hospice Quality According to Decedent Caregivers-Natural Language Processing and Sentiment … Association of Hospice Profit Status With Family Caregivers' Reported Care Experiences.

17. 2015 National Healthcare Quality and Disparities Report: Chartbook on Person- and Family-Centered Care (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/chartbooks/personcentered/qdr2015-chartbook-personcenteredcare.pdf
    October 01, 2016 - End-of-Life Care Measures  Hospice care is generally delivered at the end of life to patients with … Care Organization, Family Evaluation of Hospice Care Survey, 2008-2014. … and Palliative Care Organization, Family Evaluation of Hospice Care Survey, 2008-2014. … Source: National Hospice and Palliative Care Organization, Family Evaluation of Hospice Care Survey, … Source: National Hospice and Palliative Care Organization, Family Evaluation of Hospice Care Survey,

18. Improving Patient Experience: Data Analysis Methods webcast - Intro (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-intro-1.pdf
    March 03, 2021 - focus improvement solutions in the VA ► A-3 Lean methods to identify improvement opportunities in hospice … Executive Director Wellstar Community Hospice • Dale Shaller, M.P.A.

19. Chartbook on Person- and Family-Centered Care: Slide Presentation | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/pcc-slides.html
    June 01, 2018 - Hospice care also includes practical, psychosocial, and spiritual support for the patient and family. … Hospice patients who received the right amount of help for feelings of anxiety or sadness. … and Palliative Care Organization, Family Evaluation of Hospice Care Survey, 2008-2014. … Slide 32 Hospice patients who received the right amount of help for feelings of anxiety or sadness … Source: National Hospice and Palliative Care Organization, Family Evaluation of Hospice Care Survey,

20. Health Care Quality: How Does Your State Compare? (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/data/infographics/state-snapshot-infogr.pdf
    September 21, 2018 - show top-scoring States in 2015 in three areas – reducing breast cancer death rates, encouraging hospice … https://nhqrnet.ahrq.gov/inhqrdr/state/select TOP-PERFORMING STATES: HIGHEST PERCENTAGE OF HOSPICE