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  1. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-SOPS_101_Webcast-INTRO.pdf
    February 19, 2020 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Introduction Understanding SOPS Surveys: A Primer for New Users Webcast February 19, 2020 2:00-2:50 PM ET Need Help? • No sound from computer speakers? • Trouble with your connection or slides not moving? ► Log out and log back in • Other proble…
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-intro-1.pdf
    March 03, 2021 - Improving Patient Experience: Data Analysis Methods webcast - Intro Improving Patient Experience: Data Analysis Methods A Webcast Presented by the AHRQ CAHPS User Network March 3, 2021 1:00 – 2:00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program • Foundational elements of patient experience improvemen…
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-intro.pdf
    March 24, 2021 - Improving Patient Experience in Large Organizations webcast - Intro Improving Patient Experience in Large Organizations A Webcast Presented by the AHRQ CAHPS User Network March 24, 2021 2:00 – 3:00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program • Foundational elements of patient experience improveme…
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-intro.pdf
    January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey - INTRO Participating in the 2021 CAHPS® Home and Community-Based Services (HCBS CAHPS) Survey Database: What You Need to Know A Webcast Presented by the AHRQ CAHPS User Network April 21, 2021 1:30 – 2:30 pm ET…
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-intro.pdf
    January 28, 2021 - Lessons From Healthcare Organizations on Improving Patient Experience webcast - Intro Lessons From Healthcare Organizations on Improving Patient Experience A Webcast Presented by the AHRQ CAHPS User Network January 28, 2021 2:00 – 3:00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program • Foundational ele…
  6. Feeling Stressed? (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/learning-modules/feeling-stressed-flyer.pdf
    November 01, 2021 - Feeling Stressed? Feeling Stressed? Do you have any of these signs of stress? Physical • Shallow breathing • Increased heart rate • Clenched teeth • Upset stomach • Headache • Shoulders “at your ears” Behavioral and Emotional • Anger • Fear • Irritability • Hopelessness • Unable to concentrate • Edgy, jittery…
  7. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-ASC_Webcast_2021-Intro.pdf
    January 01, 2021 - How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety - INTRO How to Use the AHRQ SOPS® Ambulatory Surgery Center Survey to Improve Patient Safety Webcast January 21, 2021 2:00-3:00 PM ET Need Help? • No sound from computer speakers? • Trouble with your connection or slides not m…
  8. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
    January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer for New Users Webcast January 12, 2022 2:00-3:00 PM ET Need Help? • No sound from computer speakers? • Trouble with your connection or slides not moving? ►Log out and log back in • Other problems? ►Use Q…
  9. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-new-sops-workplace-safety-introduction.pdf
    December 16, 2021 - New AHRQ SOPS® Workplace Safety Supplemental Items for Hospitals - Intro New AHRQ SOPS® Workplace Safety Supplemental Items for Hospitals Webcast December 16, 2021 1:00-2:00 PM ET Need Help? • No sound from computer speakers? • Trouble with your connection or slides not moving? ►Log out and log back in …
  10. www.ahrq.gov/takeheart/about/initiative/partner-hospitals.html
    December 01, 2022 - TAKEheart Partner Hospitals TAKEheart Partner Hospitals ranged from large health systems to smaller independent hospitals and were located throughout the United States. Importantly, this meant that Partner Hospitals explored the use of the TAKEheart approach and tools in a variety of clinical settings. Less…
  11. www.ahrq.gov/patient-safety/news-events/psaw-2019/index.html
    July 01, 2022 - Patient Safety Awareness Week 2019 Patient Safety Awareness Week is an annual health observance sponsored by the Institute for Healthcare Improvement (IHI). As the Nation's patient safety agency, AHRQ supports this event to increase awareness about patient safety among health professionals, patients, and famili…
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2025-hcbs-infographic.pdf
    January 01, 2025 - 2025 HCBS CAHPS Survey Database Executive Summary cahps® 2025 Home and Community-Based Services Survey Database Results 10,686 total respondents 6,821 Multiple Population Program respondents 1,171 Intellectual & Developmental Disability Program respondents 1,010 Older Adult Program respondents 4…
  13. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hcbs-infographic.pdf
    January 01, 2023 - 2023 HCBS CAHPS Survey Database Executive Summary 2023 Home and Community-Based Services Survey Database Results 3,352 Multiple Population Program respondents 664 Older Adult Program respondents 330 Acquired Brain Injury Program respondents 288 Physical Disability Program respondents 56 Inte…
  14. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_cg_cahps_infographic.pdf
    January 01, 2019 - 2017 CAHPS Clinician & Group Survey Database Chartbook Executive Summary CAHPS® 2019 Clinician & Group Survey Database How 330,390 patients from 2,002 medical practices reported 5 measures of patient experience based on the 2019 Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician & Grou…
  15. www.ahrq.gov/cpi/centers/cepi/miller-bio.html
    September 01, 2023 - Therese Miller, Dr.P.H. Therese (Tess) Miller, Dr.P.H., is the Director of the Center for Evidence and Practice Improvement (CEPI), having served as the Center’s Deputy Director for 8 years. Tess joined the Agency in 2004 to serve as the Senior Coordinator for the U.S. Preventive Services Task Force.  In 200…
  16. www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
    May 01, 2017 - Measures From the CAHPS Health Literacy Item Sets Health Literacy Items for Clinicians & Groups How Well Providers Communicate About Medicines C-HL15. Provider gave easy to understand instructions about medicines C-HL16. Provider gave easy to understand explanations about possible side effects of medicines…
  17. www.ahrq.gov/sites/default/files/wysiwyg/topics/development-and-usability-testing-common-formats.pdf
    January 01, 2022 - errors: “If you knew where you had recur- ring problems, you might be able to construct a tool that helps
  18. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_8.pdf
    October 01, 2016 - Health Access San Antonio (HASA), a local collaborative health information exchange, helps with specialist
  19. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2025_nursing_home_wps_ptII.pdf
    January 01, 2025 - SOPS Workplace Safety Supplemental Items for Nursing Homes: 2025 Updated Results Part II Surveys on Patient Safety Culture® (SOPS®) Workplace Safety Supplemental Items for Nursing Homes: 2025 Updated Results Part II: Appendix A—Results by Nursing Home Characteristics Appendix B—Results by Respondent Characteri…
  20. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2025-nursing-home-workplace-safety-report-appendixes.pdf
    January 01, 2025 - SOPS Workplace Safety Supplemental Items for Nursing Homes: 2025 Updated Results Part II Surveys on Patient Safety Culture® (SOPS®) Workplace Safety Supplemental Items for Nursing Homes: 2025 Updated Results Part II: Appendix A—Results by Nursing Home Characteristics Appendix B—Results by Respondent Characteri…

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