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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-SOPS_101_Webcast-INTRO.pdf
February 19, 2020 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Introduction
Understanding SOPS Surveys: A Primer for New
Users
Webcast
February 19, 2020
2:00-2:50 PM ET
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• Trouble with your connection or slides not moving?
► Log out and log back in
• Other proble…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-intro-1.pdf
March 03, 2021 - Improving Patient Experience: Data Analysis Methods webcast - Intro
Improving Patient Experience:
Data Analysis Methods
A Webcast Presented by the AHRQ CAHPS User Network
March 3, 2021
1:00 – 2:00 pm ET
Our Focus Today
• Overview of AHRQ’s CAHPS program
• Foundational elements of patient experience improvemen…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-intro.pdf
March 24, 2021 - Improving Patient Experience in Large Organizations webcast - Intro
Improving Patient Experience in
Large Organizations
A Webcast Presented by the AHRQ CAHPS User Network
March 24, 2021
2:00 – 3:00 pm ET
Our Focus Today
• Overview of AHRQ’s CAHPS program
• Foundational elements of patient experience improveme…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-intro.pdf
January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey - INTRO
Participating in the 2021 CAHPS® Home and
Community-Based Services (HCBS CAHPS)
Survey Database: What You Need to Know
A Webcast Presented by the AHRQ CAHPS User Network
April 21, 2021
1:30 – 2:30 pm ET…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-intro.pdf
January 28, 2021 - Lessons From Healthcare Organizations on Improving Patient Experience webcast - Intro
Lessons From Healthcare Organizations
on Improving Patient Experience
A Webcast Presented by the AHRQ CAHPS User Network
January 28, 2021
2:00 – 3:00 pm ET
Our Focus Today
• Overview of AHRQ’s CAHPS program
• Foundational ele…
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www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/learning-modules/feeling-stressed-flyer.pdf
November 01, 2021 - Feeling Stressed?
Feeling Stressed?
Do you have any of these signs of stress?
Physical
• Shallow breathing
• Increased heart rate
• Clenched teeth
• Upset stomach
• Headache
• Shoulders “at your ears”
Behavioral and Emotional
• Anger
• Fear
• Irritability
• Hopelessness
• Unable to concentrate
• Edgy, jittery…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-ASC_Webcast_2021-Intro.pdf
January 01, 2021 - How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety - INTRO
How to Use the AHRQ SOPS® Ambulatory
Surgery Center Survey to Improve Patient Safety
Webcast
January 21, 2021
2:00-3:00 PM ET
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• No sound from computer speakers?
• Trouble with your connection or slides not m…
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro
Understanding SOPS® Surveys:
A Primer for New Users
Webcast
January 12, 2022
2:00-3:00 PM ET
Need Help?
• No sound from computer
speakers?
• Trouble with your connection
or slides not moving?
►Log out and log back in
• Other problems?
►Use Q…
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-new-sops-workplace-safety-introduction.pdf
December 16, 2021 - New AHRQ SOPS® Workplace Safety Supplemental Items for Hospitals - Intro
New AHRQ SOPS® Workplace Safety
Supplemental Items for Hospitals
Webcast
December 16, 2021
1:00-2:00 PM ET
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speakers?
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or slides not moving?
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…
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www.ahrq.gov/takeheart/about/initiative/partner-hospitals.html
December 01, 2022 - TAKEheart Partner Hospitals
TAKEheart Partner Hospitals ranged from large health systems to smaller independent hospitals and were located throughout the United States. Importantly, this meant that Partner Hospitals explored the use of the TAKEheart approach and tools in a variety of clinical settings.
Less…
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www.ahrq.gov/patient-safety/news-events/psaw-2019/index.html
July 01, 2022 - Patient Safety Awareness Week 2019
Patient Safety Awareness Week is an annual health observance sponsored by the Institute for Healthcare Improvement (IHI). As the Nation's patient safety agency, AHRQ supports this event to increase awareness about patient safety among health professionals, patients, and famili…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2025-hcbs-infographic.pdf
January 01, 2025 - 2025 HCBS CAHPS Survey Database Executive Summary
cahps® 2025 Home and
Community-Based
Services Survey
Database Results
10,686
total
respondents
6,821
Multiple Population Program
respondents
1,171
Intellectual & Developmental
Disability Program respondents
1,010
Older Adult Program
respondents
4…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hcbs-infographic.pdf
January 01, 2023 - 2023 HCBS CAHPS Survey Database Executive Summary
2023 Home and
Community-Based
Services Survey
Database Results
3,352
Multiple Population Program
respondents
664
Older Adult Program
respondents
330
Acquired Brain Injury Program
respondents
288
Physical Disability Program
respondents
56
Inte…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_cg_cahps_infographic.pdf
January 01, 2019 - 2017 CAHPS Clinician & Group Survey Database Chartbook Executive Summary
CAHPS®
2019 Clinician & Group
Survey Database
How 330,390 patients from 2,002 medical practices
reported 5 measures of patient experience based on the 2019
Consumer Assessment of Healthcare Providers and
Systems (CAHPS®) Clinician & Grou…
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www.ahrq.gov/cpi/centers/cepi/miller-bio.html
September 01, 2023 - Therese Miller, Dr.P.H.
Therese (Tess) Miller, Dr.P.H., is the Director of the Center for Evidence and Practice Improvement (CEPI), having served as the Center’s Deputy Director for 8 years. Tess joined the Agency in 2004 to serve as the Senior Coordinator for the U.S. Preventive Services Task Force. In 200…
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www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
May 01, 2017 - Measures From the CAHPS Health Literacy Item Sets
Health Literacy Items for Clinicians & Groups
How Well Providers Communicate About Medicines
C-HL15. Provider gave easy to understand instructions about medicines
C-HL16. Provider gave easy to understand explanations about possible side effects of medicines…
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www.ahrq.gov/sites/default/files/wysiwyg/topics/development-and-usability-testing-common-formats.pdf
January 01, 2022 - errors: “If you knew where you had recur-
ring problems, you might be able to construct a tool that helps
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_8.pdf
October 01, 2016 - Health Access San
Antonio (HASA), a local collaborative health information exchange, helps with specialist
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2025_nursing_home_wps_ptII.pdf
January 01, 2025 - SOPS Workplace Safety Supplemental Items for Nursing Homes: 2025 Updated Results Part II
Surveys on Patient Safety Culture® (SOPS®)
Workplace Safety Supplemental Items for
Nursing Homes: 2025 Updated Results
Part II: Appendix A—Results by Nursing Home
Characteristics
Appendix B—Results by Respondent Characteri…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2025-nursing-home-workplace-safety-report-appendixes.pdf
January 01, 2025 - SOPS Workplace Safety Supplemental Items for Nursing Homes: 2025 Updated Results Part II
Surveys on Patient Safety Culture® (SOPS®)
Workplace Safety Supplemental Items for
Nursing Homes: 2025 Updated Results
Part II: Appendix A—Results by Nursing Home
Characteristics
Appendix B—Results by Respondent Characteri…