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www.ahrq.gov/nursing-home/learning-modules/index.html
March 01, 2023 - 5-Minute Learning Modules for Frontline Staff
These brief videos offer self-paced learning for those on the front lines of nursing home care. This includes nursing assistants, housekeeping, dietary, and maintenance staff, and others.
Emotional and Organizational Support for Staff series
This series of three…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool2a.docx
June 02, 2025 - Primary Care Health Literacy Assessment
Please select one answer that most accurately describes your practice:
Doing Well
Our practice is doing this well
Needs Improvement
Our practice is doing this, but could do it better
Not Doing
Our practice is not doing this
Not Sure or N/A
I don’t know…
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - Strategy 6Q: Standards for Customer Service
Contents
6.Q.1. The Problem
6.Q.2. The Intervention
6.Q.3. Case Study
References
Download Strategy 6Q:
Standards for Customer Service
(PDF, 708 KB)
6.Q.1. The Problem
Achieving high levels of member satisfaction requires two …
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/notes.html
August 01, 2022 - Module 3: Preparing for Implementation: Gap Analysis
AHRQ Communication and Optimal Resolution Toolkit
Facilitator Notes
Say:
Module 3 of the CANDOR Toolkit describes the critical steps to prepare an organization for successful implementation of the CANDOR process. The module also includes tools a…
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_3_communication.pptx
July 01, 2023 - Informs all team members simultaneously
Helps team members anticipate next steps
Especially helpful when … Critical information audibly announced in these situations helps the team anticipate and prepare for … Recommendation
Hospital AIM
Team
Leads
SPPC-II
SCRIPT
Ending on a recommendation for next steps helps
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www.ahrq.gov/prevention/guidelines/tobacco/clinicians/references/quickref/index.html
October 01, 2014 - listening to seek shared understanding:
Reflect words or meaning (e.g., "So you think smoking helps
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www.ahrq.gov/hai/tools/mvp/modules/sustainability/premortem-scorecard-fac-guide.html
February 01, 2017 - The successful use of this tool helps build team intuition for and sensitivity to future problems.
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruprev/impguide.html
December 01, 2014 - AHRQ's Safety Program for Nursing Homes: On-Time Pressure Ulcer Prevention
Facilitator Training Instructor Guide—Implementation of the Prevention Reports
Note: This part of the training primarily consists of exercises and does not have any associated slides.
Introduction
Say:
Yesterday you were introdu…
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www.ahrq.gov/talkingquality/translate/index.html
February 01, 2016 - Translate Health Care Quality Data Into Usable Information
The raw scores on most health care quality measures don’t mean much to the average person. The job of report sponsors is to present scores in a way that makes them engaging, easy to understand, and easy to use. This section discusses what you can do to …
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www.ahrq.gov/prevention/guidelines/tobacco/clinicians/tearsheets/helpsmokers.html
October 01, 2014 - Help for Smokers and Other Tobacco Users
Quit Smoking
This booklet tells you about ways you can quit.
en español
You can quit. Quitting is hard. Many people try several times before they quit for good. But they do succeed.
Good Reasons for Quitting
You will feel better.
You will have more energy …
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_2_BecomeAdvisrPC_508.pdf
June 02, 2025 - Strategy 1: Working with Patients & Families as Advisors (Tool 2)
Do you have ideas
to help improve
our hospital?
Become a patient
and family advisor.
Dear ,
I would like to invite you to find out more
about becoming a patient and family advisor at [insert
hospital name].
I think you may have gre…
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www.ahrq.gov/ncepcr/tools/obesity-kit/obtoolkit1.html
March 01, 2014 - Community Connections: Linking Primary Care Patients to Local Resources for Better Management of Obesity
Chapter 1. Introduction
Previous Page Next Page
Table of Contents
Community Connections: Linking Primary Care Patients to Local Resources for Better Management of Obesity
Chapter 1. Introductio…
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www.ahrq.gov/evidencenow/practice-facilitation/index.html
February 01, 2023 - Practice Facilitation
Practice facilitation is an approach to supporting improvement in primary care practices that focuses on building organizational capacity for continuous improvement. Practice facilitators are specially trained individuals who work with primary care practices to make meaningful changes desi…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/facilitator-notes.docx
March 01, 2017 - The Brief ensures everyone understands the resident’s needs and expectations, helps the team avoid surprises
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-1-tech-specs.pdf
June 02, 2025 - Section 2, Table 1, Technical Specifications and Scoring for Caregiver Survey
Indicator ID
Table 1: Detailed Measure Specifications and Scoring for FECC Caregiver Survey Indicators
All are on 0-100 scale, where higher is better. Survey response items should be coded to reflect that. For dicho…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
June 02, 2025 - Service Expectations and “ALWAYS” Behaviors
Service Expectations and
“ALWAYS” Behaviors
CHECK-IN
Service Expectations
Acknowledge patients‘ presence
Ask how you can help
Inform patients of anticipated
wait time
Ask if there are other questions
Ass…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_2_BecomeAdvisrPC_508.docx
June 02, 2025 - Strategy 1: Working with Patients & Families as Advisors (Tool 2)
Do you have ideas
to help improve
our hospital?
Become a patient
and family advisor.
Dear ,
I would like to invite you to find out more about becoming a patient and family advisor at [insert hospital name].
I think you may have great ideas about h…
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/partnering-executive-facilitator-guide.docx
June 01, 2021 - AHRQ Safety Program for Improving Antibiotic Use
1
Partnering With a Senior Executive
Long-Term Care
Slide Title and Commentary
Slide Number and Slide
Partnering With a Senior Executive
Long-Term Care
SAY:
Thank you for joining us. This presentation is titled “Partnering With a Senior Executive.” This is our f…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-h.pdf
July 07, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Tools to Help Patients Communicate Their Needs
The CAHPS Ambulatory Care
Improvement Guide
Practical Strategies for Improving Patient Experience
Section 6: Strategies for Improving Patient Experience with
Ambulatory Care
6.H. Tools to Help Pati…
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/redtool3a.html
March 01, 2025 - To address this need, the AHCP contains a page that helps guide the patient to prepare for his or her