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1601. CAHPS QI The Case for Improving Patient Experience (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
      January 01, 2011 - CAHPS QI The Case for Improving Patient Experience The Case for Improving Patient Experience October 2011  Podcast Speaker Larry Morrissey, MD, Medical Director of Quality Improvement, Stillwater Medical Group Moderator Carla Zema, PhD, Consultant, CAHPS User Network; Assistant Professor of Economics an…

1602. Improving Your Laboratory Testing Process Toolkit (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
      December 01, 2017 - Improving Your Laboratory Testing Process Toolkit c IMPROVING YOUR LABORATORY TESTING PROCESS A Step-by-Step Guide for Rapid- Cycle Patient Safety and Quality Improvement Agency for Healthcare Research and Quality Advancing Excellence in Health Care www.ahrq.gov PATIENT SAFETY IMPROVING YOUR …

1603. TeamSTEPPS 2.0: Mutual Support Exercise Sheet (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/exmutualsupport.pdf
      March 21, 2014 - TeamSTEPPS 2.0: Mutual Support Exercise Sheet TeamSTEPPS 2.0 Mutual Support Exercise Sheet Mutual Support Exercise Mutual Support Exercise Sheet INSTRUCTIONS: With guidance from your TeamSTEPPS instructor, perform the following script as a demonstration of the concept of Mutual Support. Two nurse…

1604. TeamSTEPPS 2.0 Module 8: Change Management
      pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule8.pptx
      March 28, 2006 - TeamSTEPPS 2.0 Module 8: Change Management Module 8: Change Management Online Master Trainer Course Welcome to the Welcome to module eight of the TeamSTEPPS 2.0 online master trainer course, Change Management: How to Achieve a Culture of Safety. This is Dr. Brigetta Craft, and I'll be guiding you through thi…

1605. Evaluation Metrics (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepptoutsurvey.pdf
      September 01, 2012 - Evaluation Metrics 1 Enhancing Safety for Patients with Limited English Proficiency Patient Outcomes Survey 1 SCREENING QUESTION What is your preferred language? 1  English  If English, end questions 2  [Insert language 2] 3  [Insert language 3] 4  [Insert language 4] 5  Other …