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1541. Identifying Areas to Improve (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
      January 01, 2012 - Identifying Areas to Improve Identifying Areas to Improve March 2012  Podcast Speaker Donna Farley, Senior Health Policy Analyst and Co-lead, RAND CAHPS Team Moderator Carla Zema, Consultant, CAHPS User Network; Assistant Professor of Economics and Health Policy, Saint Vincent College Presentation A…

1542. CAHPS Cancer Care Survey: Drug Therapy (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/drug-eng-cancer-552a.pdf
      October 07, 2016 - CAHPS Cancer Care Survey: Drug Therapy CAHPS® Cancer Care Survey Version: Drug Therapy Language: English Notes • Supplemental items: Survey users may add questions to this survey. Supplemental items approved by the CAHPS Consortium for use with this survey are available on the Agency for Heal…

1543. Understanding SOPS® Surveys: A Primer for New Users - Intro (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
      January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer for New Users Webcast January 12, 2022 2:00-3:00 PM ET Need Help? • No sound from computer speakers? • Trouble with your connection or slides not moving? ►Log out and log back in • Other problems? ►Use Q…

1544. Introducing the CAHPS Child Hospital Survey (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/1_carla_zema_intro.pdf
      January 22, 2015 - Introducing the CAHPS Child Hospital Survey Introducing the CAHPS Child Hospital Survey A Webcast Presented by the AHRQ CAHPS User Network January 22, 2015 1:00 – 2:00 pm EST What is CAHPS? • Consumer Assessment of Healthcare Providers and Systems (CAHPS) Program • Funded primarily by the Agency for Hea…

1545. Tool 7, The SHARE Approach, Taking Steps Toward Cultural Competence: A Fact Sheet (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-7/share-tool7.pdf
      April 01, 2014 - Tool 7, The SHARE Approach, Taking Steps Toward Cultural Competence: A Fact Sheet The SHARE Approach Taking Steps Toward Cultural Competence: A Fact Sheet Workshop Curriculum: Tool 7 The SHARE Approach is a 1-day training program developed by the Agency for Healthcare Research and Quality (AHRQ) to help health c…

1546. Prioritization Worksheet (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/c1_combo_prioritizationworksheetinstructions.pdf
      June 05, 2016 - Prioritization Worksheet Toolkit for Using the AHRQ Quality Indicators How To Improve Hospital Quality and Safety i Tool C.1 Prioritization Worksheet What is the purpose of this tool? In today’s health care world, hospitals are required to take on more responsibility than ever. With many different competing p…

1547. Blood Thinner Pills: Your Guide to Using Them Safely (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/patients-consumers/diagnosis-treatment/treatments/btpills/btpills.pdf
      September 01, 2015 - Blood Thinner Pills: Your Guide to Using Them Safely Blood Thinner Pills: Your Guide to Using Them Safely AHRQ Pub. No. 15-0047-C Replaces AHRQ Pub. No. 09-0086-C September 2015 The name of my blood thinner is: _____________________________________________________________ Reminders: Call your doctor or phar…

1548. Improving Patient Safety in Community Pharmacies: A Resource List for Users of the AHRQ Community Pharmacy Survey on Patient Safety Culture (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/community-pharmacy/pharmacy-resources.pdf
      May 01, 2023 - Improving Patient Safety in Community Pharmacies: A Resource List for Users of the AHRQ Community Pharmacy Survey on Patient Safety Culture Improving Patient Safety in Community Pharmacies: A Resource List for Users of the AHRQ Community Pharmacy Survey on Patient Safety Culture I. Purpose This document provide…

1549. An Overview of the CANDOR Process
      pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module8/module8-organizational-learning-sustainability.pptx
      August 20, 2015 - An Overview of the CANDOR Process Communication and Optimal Resolution (CANDOR) Toolkit Module 8: Organizational Learning and Sustainability Module 8, the last module in the CANDOR Toolkit, provides an overview of organizational learning and how an organization can develop a sustainability plan to assure the CAND…

1550. 2017 CAHPS Clinician & Group Survey Database Chartbook Executive Summary (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_cg_cahps_chartbook_execsummary.pdf
      January 01, 2017 - 2017 CAHPS Clinician & Group Survey Database Chartbook Executive Summary cahps® 2017 Clinician & Group Survey Database EXECUTIVE SUMMARY How patients from medical practices reported 5 measures of patient experience based on the 2017 Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and …

1551. Patient and Family Engagement in the Surgical Environment Module: Facilitator Notes | Agency for Healthcare Research and Quality
      pbrn.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement-fac-notes.html
      May 01, 2017 - SHARE: More topics in this section Healthcare-Associated Infections Program Combating Antibiotic-Resistant Bacteria Comprehensive Unit-based Safety Program (CUSP) Decolonization – Universal and Targeted Tools Ambulatory Surgery Centers …

1552. Improving Antipsychotic Appropriateness in Dementia Patients (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/iadapt/carnahan.pdf
      January 01, 2014 - Improving Antipsychotic Appropriateness in Dementia Patients …

1553. TeamSTEPPS Limited English Proficiency Module, Coaching Workshop: Classroom Slides (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/coaching/lepslcoaching.pdf
      July 26, 2012 - TeamSTEPPS Limited English Proficiency Module, Coaching Workshop: Classroom Slides Coaching Workshop A good coach will make the players see what they can be rather than what they are. –Ara Parseghian http://mx.ha.osd.mil/FileDir/71ba9987-c5df-40ca-ab62-405d959a22ac/Module 4-05.1-MutualSupport.ppt� TEAMSTEPPS 05.…

1554. TeamSTEPPS Limited English Proficiency Module: Coaching Workshop Slide Handouts (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/coachslhandouts.pdf
      July 25, 2012 - TeamSTEPPS Limited English Proficiency Module: Coaching Workshop Slide Handouts 1 TeamSTEPPS LEP Patient Safety | Coaching Workshop Coaching Workshop Coaching Workshop A good coach will make the players see what they can be rather than what they are. –Ara Parseghian TEAMSTEPPS 05.2 Coaching Wo…

1555. Strategy 1: Working with Patients & Families as Advisors (Tool 5) (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_5_InfoSession_508.pdf
      May 19, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 5) Guide to Patient & Family Engagement Insert hospital logo here Become a Patient and Family Advisor: Information Session [Hospital Name | Presenter name and title | Date of presentation] Strategy 1: Patient & Family Advisor Information Se…

1556. CAHPS QI The Case for Improving Patient Experience (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
      January 01, 2011 - CAHPS QI The Case for Improving Patient Experience The Case for Improving Patient Experience October 2011  Podcast Speaker Larry Morrissey, MD, Medical Director of Quality Improvement, Stillwater Medical Group Moderator Carla Zema, PhD, Consultant, CAHPS User Network; Assistant Professor of Economics an…

1557. Improving Your Laboratory Testing Process Toolkit (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
      December 01, 2017 - Improving Your Laboratory Testing Process Toolkit c IMPROVING YOUR LABORATORY TESTING PROCESS A Step-by-Step Guide for Rapid- Cycle Patient Safety and Quality Improvement Agency for Healthcare Research and Quality Advancing Excellence in Health Care www.ahrq.gov PATIENT SAFETY IMPROVING YOUR …

1558. TeamSTEPPS 2.0: Mutual Support Exercise Sheet (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/exmutualsupport.pdf
      March 21, 2014 - TeamSTEPPS 2.0: Mutual Support Exercise Sheet TeamSTEPPS 2.0 Mutual Support Exercise Sheet Mutual Support Exercise Mutual Support Exercise Sheet INSTRUCTIONS: With guidance from your TeamSTEPPS instructor, perform the following script as a demonstration of the concept of Mutual Support. Two nurse…

1559. TeamSTEPPS 2.0 Module 8: Change Management
      pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule8.pptx
      March 28, 2006 - TeamSTEPPS 2.0 Module 8: Change Management Module 8: Change Management Online Master Trainer Course Welcome to the Welcome to module eight of the TeamSTEPPS 2.0 online master trainer course, Change Management: How to Achieve a Culture of Safety. This is Dr. Brigetta Craft, and I'll be guiding you through thi…

1560. Evaluation Metrics (pdf file)
      pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepptoutsurvey.pdf
      September 01, 2012 - Evaluation Metrics 1 Enhancing Safety for Patients with Limited English Proficiency Patient Outcomes Survey 1 SCREENING QUESTION What is your preferred language? 1  English  If English, end questions 2  [Insert language 2] 3  [Insert language 3] 4  [Insert language 4] 5  Other …