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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/1_Dale_Shaller_Intro_slides_1-11.pdf
    January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance Using the CAHPS Database to Compare, Report, and Improve Organizational Performance A Webcast Presented by the CAHPS User Network January 15, 2014 1:00 – 2:30 pm EST • – – • – – 2 What is CAHPS? Consumer Assessment…
  2. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/cousins_introslides.pdf
    October 29, 2013 - Using the AHRQ Pharmacy Survey on Patient Safety Culture 1 1 Using the AHRQ Pharmacy Survey on Patient Safety Culture Webinar October 29, 2013 2:00 – 3:00 pm ET 2 2 Need Help? • • • No sound from computer speakers?   Join us by phone: (855) 442-5743 Conference ID #: 64446262 Trouble wi…
  3. www.ahrq.gov/news/newsroom/case-studies/201515.html
    January 01, 2018 - Sutter Center for Integrated Care Using AHRQ Guide in Patient Materials Search All Impact Case Studies June 2015 Sutter Health's Center for Integrated Care (SCIC), a division of Sutter Health, is using the AHRQ publication, Taking Care of Myself: A Guide for When I Leave the Hospital , to help patients rec…
  4. www.ahrq.gov/sites/default/files/wysiwyg/nhguide/5_TK1_T6-Sample_Distribution_Plan_for_an_Antibiogram_final.pdf
    October 01, 2016 - Nursing Home Antimicrobial Stewardship Guide Help Clinicians Choose the Right Antibiotic Toolkit 1. Working With a Lab To Improve Antibiotic Prescribing Tool 6. Distribution Planning for an Antibiogram A written plan for how the nursing home will distribute the antibiogram is very helpful. As staff member…
  5. www.ahrq.gov/ncepcr/tools/obesity-kit/obtoolkit-tool18.html
    March 01, 2014 - Community Connections: Linking Primary Care Patients to Local Resources for Better Management of Obesity Community Connections: Linking Primary Care Patients to Local Resources for Better Management of Obesity Previous Page Next Page Table of Contents Community Connections: Linking Primary Care Pati…
  6. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-one-pager.pdf
    September 01, 2022 - Communicating With Patients and Families About Antibiotic Decisions Communicating With Patients and Families About Antibiotic Decisions Patients want to feel HEARD1-3 • Say: “What I am hearing you say is [repeat the main concerns].” • Sit at eye level with the patient. • Nod your head to…
  7. www.ahrq.gov/prevention/guidelines/tobacco/clinicians/tearsheets/tearsheet.html
    October 01, 2014 - Support and Advice From Your Clinician You Can Quit Smoking en español Quitting takes hard work and a lot of effort, but the benefits are explained below, as are the key steps to quitting successfully. All information is based on scientific research about what will give you the best chances of quitting. …
  8. digital.ahrq.gov/program-overview/research-reports/2023-year-review/executive-summary
    January 01, 2023 - Executive Summary Chris Dymek, Ed.D. Director, Digital Healthcare Research Division "At AHRQ’s Digital Healthcare Research (DHR) program, our driving purpose is to improve healthcare delivery. By providing evidence-based insights and practical guidelines and resources, we create value for pa…
  9. psnet.ahrq.gov/issue/implementing-patient-safety-addressing-culture-conditions-and-values-help-people-work-safely
    October 18, 2017 - Book/Report Implementing Patient Safety: Addressing Culture, Conditions and Values to Help People Work Safely. Citation Text: Implementing Patient Safety: Addressing Culture, Conditions and Values to Help People Work Safely. Woodward, S. 1st ed. New York, NY: Taylor & Francis Group; Sept…
  10. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-1-intro.pdf
    November 09, 2016 - Just Culture Webcast Intro Using Just Culture to Improve Hospital Survey on Patient Safety Culture Results Webcast November 9, 2016 1:00-2:00 ET Presented by Westat under contract to the Agency for Healthcare Research and Quality Need Help? • No sound from computer speakers? – Join us by phone: 855-442-57…
  11. www.ahrq.gov/talkingquality/assess/what-you-evaluate/process.html
    November 01, 2018 - Evaluating the Process of Creating and Promoting a Quality Report An evaluation of the process you went through to develop, release, and promote your report can help you identify which aspects worked well. Just as important, you can learn which ones did not work as well and what could or should be done differen…
  12. www.ahrq.gov/evidencenow/projects/heart-health/about/stories/in-action/east-asheville.html
    March 01, 2021 - Implementing Evidence-based Heart Health Care in Asheville East Asheville (NC) Family Health Care is a two-provider primary care practice in this North Carolina retirement mecca. Like many of America's small- and mid-size practices, East Asheville's clinicians are on the front lines of the rapid pace of change …
  13. www.ahrq.gov/ncepcr/tools/self-mgmt/what-script.html
    February 01, 2016 - What is Self-Management Support? (Video Transcript) Self-Management Support For me self management support is helping the patient to play an active role in their healthcare and to become a partner with the nurse and physician team instead of the recipient of care. Hello Ms. Mason. How are you doing today? W…
  14. www.ahrq.gov/teamstepps-program/curriculum/implement/pre/ready.html
    January 01, 2024 - Readiness Assessment Investing in TeamSTEPPS typically requires one or more identifiable problems that are creating risks to patient safety, care quality, or operational efficiency that an organization or unit agrees they must resolve. Are You Ready for TeamSTEPPS? Determining whether your organization or u…
  15. www.ahrq.gov/news/blog/ahrqviews/hispanic-heritage-month-2023.html
    September 01, 2023 - AHRQ Views: Blog posts from AHRQ leaders During National Hispanic Heritage Month, AHRQ Salutes Promotores de Salud SEP 25 2023 By Robert Otto Valdez, Ph.D., M.H.S.A. Robert Otto Valdez, Ph.D., M.H.S.A. It was many years ago, but I recall with admiration the promo…
  16. www.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
    June 01, 2017 - CAHPS Child Hospital Survey Measures For more information: Patient Experience Measures from the CAHPS Child Hospital Survey (PDF, 315 KB) Communication Between You and Your Child’s Nurses Q14 Nurses listened carefully to parent Q15 Nurses explained things to parent in a way that was easy to understand …
  17. www.ahrq.gov/sites/default/files/wysiwyg/hai/abate/faqs/talking-points-iodophor.docx
    March 01, 2022 - Talking Points (Patients) on Nasal Iodophor Decolonization of Non-ICU Patients With Devices Section 14-10 – Talking Points for Nasal Iodophor Patients may have questions regarding nasal iodophor. Below are some suggested responses to common patient questions. REMEMBER: Your enthusiasm and encouragement will be the …
  18. www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Develop-an-Evaluation-Plan.html
    December 01, 2019 - Step 6: Develop an Evaluation Plan Review all steps in the process of planning a survey project: Step 1: Form a Project Team .  Step 2: Form an Advisory Group .   Step 3: Define Your Goals . Step 4: Plan a Communications Strategy . Step 5: Set the Stage for Conducting the Survey . Step 6: Develop …
  19. psnet.ahrq.gov/issue/womans-laborious-search-uncovered-probable-cause-her-searing-abdominal-pain-getting-doctor
    March 07, 2007 - Newspaper/Magazine Article A woman’s laborious search uncovered the probable cause of her searing abdominal pain. Getting a doctor to help was much harder. Citation Text: A woman’s laborious search uncovered the probable cause of her searing abdominal pain. Getting a doctor to help was m…
  20. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/mhs/outpatient-mental-health-survey-measures.pdf
    June 02, 2025 - Patient Experience Measures from the CAHPS Outpatient Mental Health Survey Section 4: Patient Experience Measures from the CAHPS Outpatient Mental Health Survey Page 10 Guidelines for Using the CAHPS® Outpatient Mental Health Survey Section 4: Patient Experience Measures from the CAHPS Outpatient Mental …