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www.cpsi.ahrq.gov/news/newsletters/e-newsletter/845.html
January 01, 2023 - Skip to main content
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www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool17.html
February 01, 2024 - Let patients and family know you want to hear about any difficulties they have understanding information
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
August 01, 2010 - the patient
and family to be involved in nurse bedside shift report gives them the opportunity to
hear … improvement, the team may want to informally
introduce the concept of bedside shift report to nurses and hear … This way, people are clear about whom to go to, and that
person will hear all the questions and concerns
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
December 01, 2017 - Do you know what to do if you don’t hear from us when your test results are due?
5. … After having a test:
I will hear from the office with my results by ________________________________ … ___________________________________________________________
(date)
If I don’t hear back, I should
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - So we hear all the time about how there’s often a physician champion within a practice who gets
patient
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm-ig.pptx
January 01, 2008 - COMMUNICATION
for
OFFICE-BASED CARE
Communication
®
TeamSTEPPS | Primary Care Medical Office-Based Care Teams
Communication
Slide
INTRODUCTION
SAY:
Communication is the first of the four main components of TeamSTEPPS. It is “the process by which information is clearly and accurately exchanged bet…
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www.cpsi.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/getting-ready.html
August 01, 2017 - Skip to main content
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www.cpsi.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-1.html
September 01, 2020 - Skip to main content
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pptx
July 23, 2010 - what’s happening in your care
We know we often look really busy or even preoccupied, but we need to hear
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www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool11.html
February 01, 2024 - Skip to main content
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www.cpsi.ahrq.gov/teamstepps/officebasedcare/module1/office_intro-ig.html
September 01, 2015 - What would they hear? ...or see?
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www.cpsi.ahrq.gov/teamstepps-program/curriculum/implement/activity/change.html
June 01, 2023 - Are stories an effective manner to help staff hear and internalize the short-term “win”?
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www.cpsi.ahrq.gov/teamstepps/officebasedcare/module8/office_teach.html
February 01, 2016 - I wonder if that is because you didn’t realize that the patients could hear you and that it would affect
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www.cpsi.ahrq.gov/research/publications/pubcomguide/pcguide2.html
July 01, 2023 - Skip to main content
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-21-leadership.pdf
September 01, 2015 - ”
• Use empathy and other PEARLS (see Table A21.1): “I imagine that this is pretty hard to
hear…” … And it is helpful
to be empathic to how hard it is to hear bad news (as well as to give it). … This must be hard to hear.
Rob: It is—I feel like I’ve failed.
Boss: I don’t see it that way. … Boss: I’m glad to hear it. I’d like you to work closely with Dr.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
October 01, 2018 - Following my introduction, we’ll hear from AHRQ about the CAHPS
program and then we’ll proceed with … , but
there are CAHPS webcasts of the days of yore, which are archived and you can listen there to hear
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-16-academic-detailing.pdf
September 01, 2015 - Expect to hear, “We can’t do that here.” … Example:
“I hear from a lot of doctors that compliance is a big challenge.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_1.pdf
October 01, 2016 - Patients may hear about SCC through word of mouth and self-refer for eligibility screening.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
April 30, 2013 - This way, people are clear about whom to go to, and that person will hear all the questions and concerns … emphasize that the patient and family are important members of the health care team and that they want to hear
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/self-mgmt/pemat/pemat_form.xls
November 01, 2013 - The material allows the user to hear the words clearly (e.g., not too fast, not garbled).