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talkingquality.ahrq.gov/research/findings/evidence-based-reports/search.html?page=5
April 01, 2021 - Skip to main content
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/use-roll-ups-20111001-transcript.pdf
July 10, 2011 - To hear about future podcasts, be sure to
subscribe to the TalkingQuality e-mail list by clicking on
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talkingquality.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-facguide.html
March 01, 2017 - of you have had the experience of telling someone something important but you believe they may not hear … When staff are trained to use the CUS tool, they become conditioned to listen when they hear these three
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talkingquality.ahrq.gov/news/newsletters/e-newsletter/898.html
January 01, 2024 - Skip to main content
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talkingquality.ahrq.gov/news/newsletters/e-newsletter/845.html
January 01, 2023 - Skip to main content
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/npsd/npsd-patient-safety-culture-brief.pdf
September 01, 2016 - “When you hear those Safe Table
cases, even very simple ones, you find
culture all through it.”
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
December 01, 2017 - Do you know what to do if you don’t hear from us when your test results are due?
5. … After having a test:
I will hear from the office with my results by ________________________________ … ___________________________________________________________
(date)
If I don’t hear back, I should
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
August 01, 2010 - the patient
and family to be involved in nurse bedside shift report gives them the opportunity to
hear … improvement, the team may want to informally
introduce the concept of bedside shift report to nurses and hear … This way, people are clear about whom to go to, and that
person will hear all the questions and concerns
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - So we hear all the time about how there’s often a physician champion within a practice who gets
patient
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talkingquality.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-1.html
September 01, 2020 - Skip to main content
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module5-situation-monitoring.pptx
January 10, 2022 - patients and family members to speak up if they have questions or concerns about anything they see, hear
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talkingquality.ahrq.gov/talkingquality/resources/cognitive/index.html
September 01, 2019 - Skip to main content
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.doc
September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument
CAHPS® Nursing Home Survey
Version:
Family Member Survey
Language: English
File name: nhfamily-eng-1652a.doc
Last updated: September 1, 2011
Response Scale: 4 points
For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
April 01, 2016 - . / I often hear her complaining about others in their absence, which makes
me feel uncomfortable. /
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talkingquality.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script-leaders.html
September 01, 2020 - Return to Contents
Slide 14/When to Consult an Authorized Representative
Select the image to hear … Select the image of Magda to hear how she avoided accidental sterilization through the use of clear communication
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
April 01, 2011 - If test results are not available at discharge, let the patient and family know when they should hear … This way, people are clear about whom to go to, and that person will hear all the questions and concerns
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talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Service recovery programs ensure that patients never hear, "I can't help you with this.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
April 01, 2011 - If test results are not available at discharge, let
the patient and family know when they should hear … This way, people are clear about whom to go to, and that
person will hear all the questions and concerns
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/igchangemgmt.pdf
February 25, 2014 - Are stories an effective
manner to help staff hear and internalize the short-term
“win”?
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talkingquality.ahrq.gov/teamstepps/instructor/fundamentals/module8/igchangemgmt.html
March 01, 2019 - Are stories an effective manner to help staff hear and internalize the short-term "win"?