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preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Service recovery programs ensure that patients never hear, "I can't help you with this.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
April 01, 2011 - If test results are not available at discharge, let
the patient and family know when they should hear … This way, people are clear about whom to go to, and that
person will hear all the questions and concerns
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/effects-costs-enrollees-vonglahn-20120101-transcript.pdf
January 23, 2012 - To hear about future podcasts from TalkingQuality and the CAHPS
program, be sure to subscribe to one
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preventiveservices.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-healthlit-items-hp-survey50-adult.html
April 01, 2020 - Skip to main content
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_5-mutual-support.pptx
July 01, 2023 - Patient and Family
Give the patient explicit permission to participate in care discussions
“If you hear
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_5-mutual-support-speaker-notes.pdf
July 01, 2023 - Patient and Family
• Give the patient explicit permission to participate in care discussions
o “If you hear
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preventiveservices.ahrq.gov/workingforquality/events/webinar-better-care-healthier-communities.html
November 01, 2016 - Later today you'll hear from Dr. … and Emotional Wellness, who will discuss care coordination, which I think you'll all be excited to hear
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preventiveservices.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod1-guide.html
September 01, 2020 - have enough space in the workshop room, ask groups to sit far away from one another so they cannot hear … describing shared decision making and how to implement shared decision making in clinical practice, let's hear
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_fall-prevention.docx
September 20, 2017 - Clinical staff need to hear the information.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/research/findings/making-healthcare-safer/mhs3/delirium-1.pdf
March 01, 2020 - Making Healthcare Safer Practices: 14. Delirium
Delirium 14-1
14. Delirium
Authors: Lynn Hoffman M.A., M.P.H., Aline Holmes D.N.P., R.N., Jennifer Riggs, Ph.D., R.N., and
Stephanie Schneiderman, M.P.P.
Introduction
Patient safety research and quality improvement efforts have been underway in the delirium harm …
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preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
March 01, 2020 - Skip to main content
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_5-mutual-support.pptx
July 01, 2023 - Patient and Family
Give the patient explicit permission to participate in care discussions
“If you hear
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_5-mutual-support-speaker-notes.pdf
July 01, 2023 - Patient and Family
• Give the patient explicit permission to participate in care discussions
o “If you hear
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Using_Social_Media_2011_09_01_Transcript.pdf
January 01, 2011 - And to hear
about future podcasts, be sure to subscribe to the TalkingQuality e-mail list by clicking
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preventiveservices.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-slides.html
December 01, 2017 - Skip to main content
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_2-team-structure.pptx
July 01, 2023 - You will likely hear grumblings and people who are really unhappy with having to do more work.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_2-team-structure-speaker-notes.pdf
July 01, 2023 - You will likely hear grumblings and people who are really unhappy with having to do more
work.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_2-team-structure.pptx
July 01, 2023 - You will likely hear grumblings and people who are really unhappy with having to do more work.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/sppcii-obstetric-hemorrhage-scenarios.pptx
July 01, 2023 - I hear you’re bleeding. How are you feeling?
13
I bet, but we’re here to help. … makes clinical sense, I imagine she may have a very different impression of her care and I’d like to hear
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preventiveservices.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-4/guide.html
October 01, 2017 - Clinical staff need to hear the information.