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Total Results: 208 records

Showing results for "hear".

101. How PSOs Help Health Care Organizations Improve Patient Safety Culture (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/npsd/npsd-patient-safety-culture-brief.pdf
     September 01, 2016 - “When you hear those Safe Table cases, even very simple ones, you find culture all through it.”

102. Improving Your Laboratory Testing Process Toolkit (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
     December 01, 2017 - Do you know what to do if you don’t hear from us when your test results are due? 5. … After having a test: I will hear from the office with my results by ________________________________ … ___________________________________________________________ (date) If I don’t hear back, I should

103. Strategy 3: Nurse Bedside Shift Report Implementation Handbook (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
     August 01, 2010 - the patient and family to be involved in nurse bedside shift report gives them the opportunity to hear … improvement, the team may want to informally introduce the concept of bedside shift report to nurses and hear … This way, people are clear about whom to go to, and that person will hear all the questions and concerns

104. CAHPS QI The Case for Improving Patient Experience (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
     January 01, 2011 - So we hear all the time about how there’s often a physician champion within a practice who gets patient

105. Module 21: Working With and Supporting Practice Leaders (pdf file)
     pcmh.ahrq.gov/sites/default/files/attachments/pcpf-module-21-leadership.pdf
     September 01, 2015 - ” • Use empathy and other PEARLS (see Table A21.1): “I imagine that this is pretty hard to hear…” … And it is helpful to be empathic to how hard it is to hear bad news (as well as to give it). … This must be hard to hear. Rob: It is—I feel like I’ve failed. … Boss: I’m glad to hear it. I’d like you to work closely with Dr.

106. Teach-Back (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
     April 11, 2018 - The only way to know for sure that they've understood is to hear them teach the information back to you

107. PowerPoint Presentation
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pptx
     April 04, 2018 - The only way to know for sure that they've understood is to hear them teach the information back to you

108. Making Informed Consent an Informed Choice: Training for Health Care Leaders Audio Script | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script-leaders.html
     September 01, 2020 - Return to Contents Slide 14/When to Consult an Authorized Representative Select the image to hear … Select the image of Magda to hear how she avoided accidental sterilization through the use of clear communication

109. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
     April 01, 2022 - Service recovery programs ensure that patients never hear, "I can't help you with this.

110. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
     October 01, 2018 - Following my introduction, we’ll hear from AHRQ about the CAHPS program and then we’ll proceed with … , but there are CAHPS webcasts of the days of yore, which are archived and you can listen there to hear

111. Module 5: Situation Monitoring
     pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module5-situation-monitoring.pptx
     January 10, 2022 - patients and family members to speak up if they have questions or concerns about anything they see, hear

112. Pemat Form (xls file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/self-mgmt/pemat/pemat_form.xls
     November 01, 2013 - The material allows the user to hear the words clearly (e.g., not too fast, not garbled).

113. CAHPS Nursing Home Survey: Family Member Instrument (doc file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.doc
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument CAHPS® Nursing Home Survey Version: Family Member Survey Language: English File name: nhfamily-eng-1652a.doc Last updated: September 1, 2011 Response Scale: 4 points For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1…

114. TeamSTEPPS Specialty Scenarios: Med-Surg (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/medsurg.pdf
     March 19, 2014 - TeamSTEPPS Specialty Scenarios: Med-Surg TeamSTEPPS 2.0 Specialty Scenarios - 31 Specialty Scenarios MED-SURG Specialty Scenarios - 32 TeamSTEPPS 2.0 Specialty Scenarios Med-Surg Scenario 26 Appropriate for: All Specialties Setting: Clinic Ann Tayner is assigned to work in a busy Inte…

115. Identifying Areas to Improve (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
     January 01, 2012 - Identifying Areas to Improve Identifying Areas to Improve March 2012  Podcast Speaker Donna Farley, Senior Health Policy Analyst and Co-lead, RAND CAHPS Team Moderator Carla Zema, Consultant, CAHPS User Network; Assistant Professor of Economics and Health Policy, Saint Vincent College Presentation A…

116. TeamSTEPPS 2.0: Module 8. Change Management | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module8/igchangemgmt.html
     March 01, 2019 - Are stories an effective manner to help staff hear and internalize the short-term "win"?

117. Mod5-Comm-Assessment (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
     April 01, 2016 - . / I often hear her complaining about others in their absence, which makes me feel uncomfortable. /

118. Strategy 4: IDEA Discharge Planning (Implementation Handbook) (doc file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
     April 01, 2011 - If test results are not available at discharge, let the patient and family know when they should hear … This way, people are clear about whom to go to, and that person will hear all the questions and concerns

119. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - SHARE: More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts & Recent Events Reporting R…

120. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
     April 30, 2013 - This way, people are clear about whom to go to, and that person will hear all the questions and concerns … emphasize that the patient and family are important members of the health care team and that they want to hear