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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
August 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence
The CAHPS Ambulatory Care
Improvement Guide
Practical Strategies for Improving Patient Experience
Section 6: Strategies for Improving Patient Experience with
Ambulatory Care
6.K. Cultivating Cultural Compet…
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/ancillary.pdf
March 19, 2014 - TeamSTEPPS Specialty Scenarios: Ancillary Services
TeamSTEPPS 2.0 Specialty Scenarios - 13
Specialty
Scenarios
ANCILLARY SERVICES
Specialty Scenarios - 14 TeamSTEPPS 2.0
Specialty
Scenarios
Ancillary Services
Scenario 9
Appropriate for: All Specialties
Setting: Hospital
A patient presen…
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monahrq.ahrq.gov/teamstepps/instructor/scenarios/ancillarysvcs.html
October 01, 2014 - Skip to main content
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monahrq.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-2.html
September 01, 2020 - For example, "Go on," or "I'd like to hear more about that."
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monahrq.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
March 01, 2017 - They are unsure what management wants to hear and sometimes feel uncomfortable speaking in front of other
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monahrq.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
September 01, 2013 - If test results are not available at discharge, let the patient and family know when they should hear
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/small-conf_impact_final_report.docx
January 01, 2011 - IMPaCT Multi-State Conference
February 21-22, 2013
Final Progress Report
Award Information
Principle Investigator: James W. Mold, MD, MPH
Grant Recipient: University of Oklahoma Health Sciences Center
Team Members: Daren DeWalt, MD (North Carolina), Arthur Kaufman, MD (New Mexico), Robert Gabbay, MD (Pennsylvania), …
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monahrq.ahrq.gov/teamstepps/lep/traintrainers/lepigstafftrain.html
October 01, 2020 - Skip to main content
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Careers
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monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule7.pptx
November 02, 2018 - Select the forward button to hear our guest speaker, Colonel Beard-Howell, review the teamwork skills
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monahrq.ahrq.gov/sites/default/files/wysiwyg/topics/bridging-feedback-gap.pdf
June 21, 2021 - "I never hear what
happens, even if they die": a survey of emergency physicians
about outcome feedback
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monahrq.ahrq.gov/sites/default/files/publications/files/redtoolkitforms.pdf
September 01, 2012 - If primary condition has worsened,
47
CALLER: I’m sorry to hear that. … PATIENT: How nice to hear from you.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module3/module3_fall-prevention.docx
January 01, 2013 - If they see a call light or hear an alarm for those patients, they know that it may be an opportunity
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_508.docx
April 05, 2013 - Rounds often include personal discussions with patients and staff that allow leaders to hear firsthand
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigstafftrain.pptx
November 19, 2008 - Enhancing Safety for Patients with Limited English Proficiency Train-the-Trainer Instructor Guide
Enhancing Safety for Patients With
Limited English Proficiency
TM
Introduction
INSTRUCTOR NOTE:
This module may be customized based on the group’s knowledge and experience with LEP and culturally dive…
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monahrq.ahrq.gov/teamstepps/simulation/traininggd.html
July 01, 2016 - Use active listening to indicate that you hear what participants are saying and to encourage continued
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/simulation/traininggd-update.pdf
February 01, 2011 - • Use active listening to indicate that you hear what participants are saying and to
encourage continued … Did
anyone hear the A and R?
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monahrq.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
March 01, 2019 - Skip to main content
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Implement_Hndbook_508_v2.pdf
January 28, 2011 - They seek
out patients, listen to them,
hear their stories, are open and
honest with them, and take
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigstafftrain.pdf
November 19, 2008 - Enhancing Safety for Patients with Limited English Proficiency Train-the-Trainer Instructor Guide
Enhancing Safety for Patients With
Limited English Proficiency
TM
TeamSTEPPS | Limited English Proficiency
LEP
06.1 |
Introduction
INSTRUCTOR NOTE:
This module may be customized based on t…
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monahrq.ahrq.gov/cahps/quality-improvement/improvement-guide/3-are-you-ready/index.html
February 01, 2020 - Help staff hear the voice of the customer.
Remove barriers so staff can serve customers.