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healthcare411.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-1.html
September 01, 2020 - Skip to main content
An official website of the Department of Health and Human Services
Careers
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pptx
April 04, 2018 - The only way to know for sure that they've understood is to hear them teach the information back to you
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - The only way to know for sure that they've understood is to hear them teach the information back to you
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
October 01, 2018 - Following my introduction, we’ll hear from AHRQ about the CAHPS
program and then we’ll proceed with … , but
there are CAHPS webcasts of the days of yore, which are archived and you can listen there to hear
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module5-situation-monitoring.pptx
January 10, 2022 - patients and family members to speak up if they have questions or concerns about anything they see, hear
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_1.pdf
October 01, 2016 - Patients may hear about SCC through word of mouth and self-refer for eligibility screening.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
April 30, 2013 - This way, people are clear about whom to go to, and that person will hear all the questions and concerns … emphasize that the patient and family are important members of the health care team and that they want to hear
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healthcare411.ahrq.gov/teamstepps/instructor/scenarios/ambulatory.html
October 01, 2014 - Skip to main content
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healthcare411.ahrq.gov/talkingquality/resources/cognitive/index.html
September 01, 2019 - Skip to main content
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.doc
September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument
CAHPS® Nursing Home Survey
Version:
Family Member Survey
Language: English
File name: nhfamily-eng-1652a.doc
Last updated: September 1, 2011
Response Scale: 4 points
For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1…
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/medsurg.pdf
March 19, 2014 - TeamSTEPPS Specialty Scenarios: Med-Surg
TeamSTEPPS 2.0 Specialty Scenarios - 31
Specialty
Scenarios
MED-SURG
Specialty Scenarios - 32 TeamSTEPPS 2.0
Specialty
Scenarios
Med-Surg
Scenario 26
Appropriate for: All Specialties
Setting: Clinic
Ann Tayner is assigned to work in a busy Inte…
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
April 01, 2016 - . / I often hear her complaining about others in their absence, which makes
me feel uncomfortable. /
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healthcare411.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script-leaders.html
September 01, 2020 - Return to Contents
Slide 14/When to Consult an Authorized Representative
Select the image to hear … Select the image of Magda to hear how she avoided accidental sterilization through the use of clear communication
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
April 01, 2011 - If test results are not available at discharge, let the patient and family know when they should hear … This way, people are clear about whom to go to, and that person will hear all the questions and concerns
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
April 30, 2013 - This way, people are clear about whom to go to, and that person
will hear all the questions and concerns … emphasize that the patient and family are
important members of the health care team and that they want to hear
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-sept2015.pdf
January 01, 2015 - that
Undermine Safety
Culture
Slide 52
Now or Later
www.mc.vanderbilt.edu/cppa
Let Us Hear
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healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Service recovery programs ensure that patients never hear, "I can't help you with this.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
April 01, 2011 - If test results are not available at discharge, let
the patient and family know when they should hear … This way, people are clear about whom to go to, and that
person will hear all the questions and concerns
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/igchangemgmt.pdf
February 25, 2014 - Are stories an effective
manner to help staff hear and internalize the short-term
“win”?
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/ed.pdf
March 19, 2014 - TeamSTEPPS Specialty Scenarios: ED
TeamSTEPPS 2.0 Specialty Scenarios - 67
Specialty
Scenarios
ED
Specialty Scenarios - 68 TeamSTEPPS 2.0
Specialty
Scenarios
ED
Scenario 53
Appropriate for: All Specialties
Setting: Hospital
A 22-year-old soldier is brought to the ED after a vehicle cra…