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461. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
     March 01, 2020 - available findings on quality of and access to health care Data Data Infographics … care organizations do not have a well-defined process for developing effective standards. … That is a challenge in health care systems that are often deeply grounded in a culture of professional … Achieving impressive customer service: 7 strategies for the health care manager . … Case Study Based on an analysis of CAHPS data as well as other data, Harvard Pilgrim Health Care designed

462. Patient-Centered Outcomes Research (PCOR) at AHRQ | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/pcor/index.html
     Safer Report National Healthcare Quality and Disparities Reports Technology Assessment Program … available findings on quality of and access to health care Data Data Infographics … Data Visualizations Data Tools Data Innovations All-Payer Claims Database Healthcare Cost … delivery and patient outcomes PCOR Trust Fund Investments At-A-Glance … Search Agency for Healthcare Research and Quality 5600 Fishers Lane Rockville, MD

463. AHRQ Research Inspires Efforts at Banner Desert To Reduce Drug Errors in E.D. Patients | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/news/newsroom/case-studies/201509.html
     January 01, 2018 - available findings on quality of and access to health care Data Data Infographics … medication history programs that Phoenix-based Banner Health, one of the nation's largest nonprofit health … care systems, wants to roll out the program to two additional hospitals—and possibly system-wide in … The Institute of Medicine has identified medication errors as the most common type of error in health … care.

464. Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/research/publications/search.html?page=4
     August 01, 2017 - available findings on quality of and access to health care Data Data Infographics … Research and Quality (AHRQ)'s publications offer practical information to help a variety of health care … organizations, providers, and others make care safer in all health care settings. 41 - 50 of 187 Publications … This consumer guide from the Effective Health Care program is greater than 3 years old. … Care program is greater than 3 years old.

465. Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/research/publications/search.html?page=7
     August 01, 2016 - available findings on quality of and access to health care Data Data Infographics … Research and Quality (AHRQ)'s publications offer practical information to help a variety of health care … organizations, providers, and others make care safer in all health care settings. 71 - 80 of 187 Publications … Care Program discusses treatments for fecal incontinence. … Care Program discusses treatments for infantile hemangioma.

466. Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/research/publications/search.html?page=8
     May 01, 2016 - available findings on quality of and access to health care Data Data Infographics … Research and Quality (AHRQ)'s publications offer practical information to help a variety of health care … Care This Access to Health Care chartbook is part of a family of documents and tools that support … A Decisionmaking Tool for You and Your Health Care Professional (Encounter Tool) This tool assists … A Decisionmaking Tool for You and Your Health Care Professional (Encounter Tool) This tool in Spanish

467. References | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/hai/pfp/hacrate2013-refs.html
     October 01, 2015 - To err is human: building a safer healthcare system. … Estimating health care-associated infections and deaths in U.S. hospitals, 2002. … Estimating health care-associated infections and deaths in U.S. hospitals, 2002. … Estimating health care-associated infections and deaths in U.S. hospitals, 2002. … Venous Thromboembolisms (post-surgery) AHRQ Health Care Innovations Exchange.

468. Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/topics/index.html?page=1
     January 01, 2012 - available findings on quality of and access to health care Data Data Infographics … care quality, details on quality measurement projects, and AHRQ resources on quality. … care use. … care and lower costs. … AHRQ's health literacy resources help health care professionals and delivery organizations make information

469. Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/es/topics/index.html?page=1
     January 01, 2012 - available findings on quality of and access to health care Data Data Infographics … care quality, details on quality measurement projects, and AHRQ resources on quality. … care use. … care and lower costs. … AHRQ's health literacy resources help health care professionals and delivery organizations make information

470. Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/es/tools/index.html
     December 01, 2015 - available findings on quality of and access to health care Data Data Infographics … and Quality (AHRQ) offers practical, research-based tools and other resources to help a variety of health … care organizations, providers, and others make care safer in all health care settings. 1-10 of 51 Tools … Care Leaders and Professionals These interactive training tools teach strategies that health care … care institutions and practitioners respond when unexpected events cause a patient harm.

471. Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/tools/index.html
     December 01, 2015 - available findings on quality of and access to health care Data Data Infographics … and Quality (AHRQ) offers practical, research-based tools and other resources to help a variety of health … care organizations, providers, and others make care safer in all health care settings. 1-10 of 51 Tools … Care Leaders and Professionals These interactive training tools teach strategies that health care … care institutions and practitioners respond when unexpected events cause a patient harm.

472. Comparing Health Plan and Provider Quality Scores to Each Other | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/talkingquality/translate/compare/choose/compare-providers.html
     January 01, 2023 - Safer Report National Healthcare Quality and Disparities Reports Technology Assessment Program … available findings on quality of and access to health care Data Data Infographics … Data Visualizations Data Tools Data Innovations All-Payer Claims Database Healthcare Cost … Many health care professionals agree, in the sense that everyone should be striving to be the best, not … Agency for Healthcare Research and Quality, Rockville, MD.

473. Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/research/publications/search.html?page=6
     January 01, 2017 - available findings on quality of and access to health care Data Data Infographics … Research and Quality (AHRQ)'s publications offer practical information to help a variety of health care … organizations, providers, and others make care safer in all health care settings. 61 - 70 of 187 Publications … Care Program presents treatment options for gout. … Help Manage Type 2 Diabetes: A Review of the Research for Adults This summary from the Effective Health

474. Web Site Disclaimers | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/policy/electronic/disclaimers/index.html
     October 01, 2014 - available findings on quality of and access to health care Data Data Infographics … Information resources are designed to help users better understand the health care system, health services … Individuals are urged to consult with qualified health care providers for diagnosis and treatment and … for answers to personal health care questions. … Agency for Healthcare Research and Quality, Rockville, MD.

475. Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/research/publications/search.html?page=3
     September 01, 2018 - available findings on quality of and access to health care Data Data Infographics … Research and Quality (AHRQ)'s publications offer practical information to help a variety of health care … organizations, providers, and others make care safer in all health care settings. 31 - 40 of 187 Publications … Care program is greater than 3 years old. … Care program is greater than 3 years old.

476. Comparing Quality Scores to an Independent Standard | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/talkingquality/translate/compare/choose/standard.html
     January 01, 2023 - Safer Report National Healthcare Quality and Disparities Reports Technology Assessment Program … available findings on quality of and access to health care Data Data Infographics … The Standard for “Never Events” There is one kind of standard that is beginning to emerge in health … care: the standard of “never” or zero percent for certain adverse and preventable events. … Agency for Healthcare Research and Quality, Rockville, MD.

477. Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/es/topics/index.html
     October 01, 2008 - available findings on quality of and access to health care Data Data Infographics … Antimicrobial Stewardship Antimicrobial stewardship programs are coordinated programs within a health … care setting that promote the appropriate use of antimicrobials, thereby improving patient outcomes, … care team and collaborative partnerships with providers and provider organizations. … AHRQ has reports and data on disparities in health care related to race, ethnicity, and socioeconomic

478. Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/topics/index.html
     October 01, 2008 - available findings on quality of and access to health care Data Data Infographics … Antimicrobial Stewardship Antimicrobial stewardship programs are coordinated programs within a health … care setting that promote the appropriate use of antimicrobials, thereby improving patient outcomes, … care team and collaborative partnerships with providers and provider organizations. … AHRQ has reports and data on disparities in health care related to race, ethnicity, and socioeconomic

479. The Importance of Pediatric Quality Measurement and Improvement: The Role of the PQMP | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/pqmp/about/pediatric-quality-measurement-importance.html
     June 01, 2018 - available findings on quality of and access to health care Data Data Infographics … care processes, outcomes, patient perceptions, or other factors related to health care delivery. … care. … care disparities. … Agency for Healthcare Research and Quality, Rockville, MD.

480. Tip 4. Use Writing Devices To Engage Readers of a Quality Report | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/talkingquality/resources/writing/tip4.html
     May 01, 2015 - available findings on quality of and access to health care Data Data Infographics … reports on quality because they do not accept the basic premises that quality varies, parts of the health … care system affect each other, and consumers can make choices. … rely on stories to motivate people and help them understand complex issues, such as how to use the health … care system and how to weigh their options.