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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/healthited-issuebrief.pdf
February 01, 2021 - e PATIENT
SAFETY
Issue Brief 4
Health Information Technology for
Engaging Patients in Diagnostic … Health IT and patient engagement in the ED
Health IT
Modality
Current Applications Potential Barriers … accessibility
Patient acceptability
Limited health or tech
literacy
User-friendliness
Age and racial … User-friendliness
Age and racial/ethnic
disparities
Limited health or tech
literacy
•
•
Developing … Patients’ experiences of accessing their electronic health
records: national patient survey in Sweden
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/highlights/ps-project-highlights-hit-hie-2025.pdf
January 01, 2025 - to improve patient safety by reducing harm
and identification errors among patients … practitioners, patients, and other national and local health industry
stakeholders for a summit titled … Surveys revealed that while many physicians agreed
ACPOE improves the quality of patient care, a significant … Terminology to match hospitalized patient and family health literacy and
shared understanding
2. … The investigators assessed the usability and e-health literacy needs for
platform adoption and usage
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www.ahrq.gov/sites/default/files/2024-07/jerant-report.pdf
January 01, 2024 - Does literacy education improve symptoms of
depression and self-efficacy in individuals with low literacy … A short portable mental status questionnaire for the assessment of organic
brain deficit in elderly patients … The MOS 36-Item Short-Form Health Survey
(SF-36): II. … SF-36 health survey update. June 2008. http://www.sf-36.org/tools/ SF36.shtml.
48. Brooks R. … Validation of the EuroQol questionnaire in
patients with inflammatory bowel disease.
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www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamily3b.html
July 01, 2018 - safety rounds or "on the spot" satisfaction surveys, where patient volunteers can interview other patients … As noted in our discussion of organizational context above, patient satisfaction surveys such as HCAHPS … In a post-implementation survey of nurses working with these patients, 29 percent reported that at least … and low health literacy and outlining specific techniques to guide the patient encounter or ensure patient … (e.g., low literacy, low health literacy) rather than as a way to encourage patients as partners.
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www.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncil3.html
April 01, 2018 - toward a more patient-centered approach to health care. … Impact of project on patient behaviors and practices, measured through surveys (mail, phone, or Email … population), measured through surveys (mail, phone, or Email). … Patient satisfaction survey results meet or exceed target. … Employee satisfaction survey results meet or exceed target.
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www.ahrq.gov/ncepcr/tools/workforce-financing/case-example-6.html
July 01, 2019 - Assessment emphasizes motivational interviewing and includes issues such literacy, cognition, and medication … Greeting the patient
CSR registers patient, checks benefits, tees up MyChart conversation, gives patients … An initial survey identified key barriers, including: medication cost to patients; structural difficulties … Based on survey results, the pilot engaged CHWs to help with patient behavioral change and goal setting … primary care clinic, meals, recreation facility, rehabilitation facility, secure room for dementia clients
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www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/action-alliance-diagnostic-excellence-webinar.pdf
August 01, 2025 - World Patient Safety Day 2024
• World Patient Safety Day is one of the World Health
Organization’s … global public health days
• The 2024 theme is improving diagnosis for patient safety
Presenter Notes … This step works well for patients with low literacy. … .12
An evaluation planning tool as well as patient and provider surveys are included in the Toolkit. … surveys
Toolkit for Patient Engagement
Interested?
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www.ahrq.gov/sites/default/files/2024-07/mazor-report.pdf
January 01, 2024 - The vignette-based questionnaire asked
the respondent to imagine being in the hospital and experienced … to patient concerns based on a population survey. … International Conference on Communication in
Healthcare (ICCH) & Health Literacy Annual Research Conference … Hospital Survey on Patient Safety Culture. … A demonstration of the impact of response bias on the results of
patient satisfaction surveys.
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www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/care-coordination-slides.pptx
January 01, 2018 - How is health insurance factored in?
Who follows up to make sure the patient enrolls? … Survey current and past patients, including those who did not enroll or did not complete the program … literacy
Failure to believe they can do it
Don’t identify with brochure pictures
Behavioral Health
Pre-existing … staff
Establish a patient ambassador program
Connect with community resources and community health … information from the EMR
Understanding SDOH
Promoting Health Literacy
Other useful skills and knowledge
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www.ahrq.gov/sites/default/files/2024-01/mcalearney-report.pdf
January 01, 2024 - • Patients and physicians identified strategies at the patient, portal, physician, and health system … impact health literacy. … System-Wide
Inpatient Portal Implementation: Survey of Health Care Team Perceptions. … Use
Preferences for Continuous Cardiac and Respiratory Monitoring Systems in Hospitals: A
Survey of Patients … Identifying the Role of
Inpatient Portals to Support Health Literacy: Perspectives from Patients and
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www.ahrq.gov/sites/default/files/publications/files/advancing-patient-safety.pdf
January 01, 2010 - released the
Hospital Survey
on Patient Safety
Culture
(www.ahrq.gov/qual/patientsafetycul
ture … surveys and are able to compare
their results to national benchmarks. … to help
patients understand the importance
of being active members of their
health care team, which … with low
health literacy. … Safety”
Hospital Survey
on Patient Safety
Culture
2003 2004 2005 2006 2007 2008 2009
AHRQ
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www.ahrq.gov/patient-safety/reports/issue-briefs/state-of-science-2b.html
June 01, 2020 - are often underexplored sources of information, and many organizations already conduct patient surveys … One limitation of current patient reporting systems is the lack of validated patient-reported questions … Barriers to patient engagement in safety initiatives, including low health literacy, lack of wider acceptance … However, more selective methods can identify a high-yield subset (e.g., reviewing records of patients … factors
Poor rating on patient experience scores post ED/PC visit
Patient report of communication
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www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamily2.html
July 01, 2018 - Research and Educational Trust (HRET); Aurora Health Care; Planetree; and the Maryland Patient Safety … engagement around patient safety and quality; the perspectives and behaviors of patients, families, … and health care professionals related to patient and family engagement; hospital interventions and strategies … The protocol focused on the following areas:
Patient, family, and health care professional interventions … e.g., content, target audience, mode of delivery) and also addressed the usability of the tool (e.g., literacy
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc-resource_list.pdf
March 01, 2016 - Surgery Center Survey on Patient Safety Culture. … Surgery Center Survey on Patient Safety
Culture
Purpose
This document contains references to Web … The extensive and growing use of CAHPS® (Consumer Assessment of Healthcare Providers and
Systems) surveys … These councils involve patients, consumers, and a variety of
practitioners and professionals from health … The primer also identifies
known risk factors for ADEs, including health literacy, patient characteristics
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_6.pdf
October 01, 2016 - models don’t capture this
difference well, so HFHS is looking at social determinants and possibly literacy … Greeting the patient CSR registers patient, checks benefits, tees up MyChart conversation, gives
patients … An initial survey identified key barriers,
including: medication cost to patients; structural difficulties … Based on survey
results, the pilot engaged CHWs to help with patient behavioral change and goal setting … primary care clinic, meals, recreation facility, rehabilitation facility, secure
room for dementia clients
-
www.ahrq.gov/news/newsroom/ahrq-stats.html
July 01, 2025 - Doctor-Patient Communication by Race/Ethnicity In 2019, 13.9 percent of non-Hispanic Asian patients, … Patient Safety Culture in Nursing Homes Nursing home staff completing AHRQ's Nursing Home Survey on Patient … (Source: National Healthcare Quality and Disparities Report Data Spotlight: Health Literacy and the … (Source: National Healthcare Quality and Disparities Report Data Spotlight: Health Literacy and the … Disparities in Patient Safety In 2013-2014, blacks and Hispanics received worse health care than whites
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/highlights/ps-project-highlights-medication-safety.pdf
April 30, 2025 - Three of them investigated functional health literacy and
medication name recall or physician use of … Similarly,
data from the health literacy randomized trial was still being analyzed at the project’s … Surveys revealed that while many physicians agreed
that the ACPOE improves the quality of patient care … ’s health literacy
practices. … A website, patient safety hotline, focus groups, and surveys offered participants additional
portals
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/reporting-patients-comments-transcript.pdf
June 01, 2014 - to assess
patients' experiences with their health care in multiple settings, including ambulatory practices … We know that systematically gathered
and standardized data on patients' encounters with the health care … We assume that patient comments also have some value to health care consumers. … We're talking to people with mental illness, with all levels of literacy. … used to screen the respondents if any?
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www.ahrq.gov/sites/default/files/wysiwyg/news/events/ahrq-research-summit/dzau-summit2016.pdf
September 28, 2016 - care
organizations
• Engaging patients & families. … Err
Is Human”
IOM Report
1999 1999 2000 2001 2003
2004
Released the
Hospital Survey
on Patient … were awarded to
lay the groundwork for reducing
harm to patients
2001
AHRQ Resource for Patient … with low health literacy
Designing Hospitals for Safety and Quality
• AHRQ released a DVD that … (Andrew, 2016)
– A survey of 6880 US physicians assessing burnout
and work life balance satisfaction
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/lessons_from_top-performing_medical_practices_CG-CAHPS_transcript.pdf
October 01, 2014 - The suite of ambulatory
care surveys has expanded to include not just the Health Plan Survey, which … is where this all began in 1995, but
now CAHPS surveys for surgical care, behavioral health, home health … information
technology, cultural competence, health literacy and so forth. … This survey was anonymous, and at the bottom of the survey I would mark it
with the month the patient … For the Health Plan survey database, submission will happen
during the summer of 2015, and we will be