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www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
December 01, 2022 - to foster and improve the health literacy of patients. … Supplemental items related to health literacy are available for three CAHPS surveys:
Health Literacy … Items for the Clinician & Group Survey 3.0 2
Health Literacy Items for the Health Plan Survey 5.0 … Using These Item To Improve Health Literacy
Providers can use patients' responses to the Health Literacy … Corporation to create the Health Literacy Item Sets for CAHPS surveys.
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/11a-pfe-patient-survey.pdf
August 01, 2021 - Patient Exit Survey
Patient Exit Survey
Toolkit for Engaging Patients
To Improve Diagnostic Safety … The Communication Observation
Form was adapted from the AHRQ Health Literacy Precautions Toolkit2 and … Content last reviewed September
2020. https://www.ahrq.gov/health-literacy/improve/precautions/tool4c.html … Patient Exit Survey
Toolkit for Engaging Patients
To Improve Diagnostic Safety
AHRQ Publication No … This survey was adapted from the AHRQ Health Literacy Universal Precautions Toolkit 2nd Edition: Communication
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
October 01, 2015 - About the CAHPS® Health Literacy Item Set for Hospitals
CAHPS® Adult Hospital Survey: Supplemental … The nature of these experiences may be influenced by the patients’ health
literacy, defined as the degree … challenges posed by low health literacy in their patients. … the health literacy demands they place on patients and
• Identify potential areas in which hospitals … Choosing a Subset of Health Literacy Items
Survey users may not be able to include all of the Health
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - Page 1
Introduction
The CAHPS Hospital Survey (HCAHPS) and other CAHPS surveys are designed to … The nature of these experiences may be influenced by the patients’ health
literacy, defined as the degree … challenges posed by low health literacy in their patients. … the health literacy demands they place on patients and
• Identify potential areas in which hospitals … Improving Health Literacy to Protect Patient Safety. In
May 2010, the U.S.
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www.ahrq.gov/sites/default/files/publications/files/pharmlit.pdf
October 01, 2007 - The second part of the Pharmacy Health
Literacy Assessment is a staff survey
entitled “How Health Literacy … the
pharmacy’s service to patients with
limited health literacy? … The patient does not speak English
proficiently.
47
Appendix 3: Health Literacy Assessment
Survey … If asked, they could tell a client
where to get help to improve his or her literacy skills. … Patient demographic questionnaire
(Distribute a demographic questionnaire to each participant.)
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/measures-cg30-2309.pdf
June 01, 2017 - Questionnaires
• CAHPS Clinician & Group Survey:
Overview of the Questionnaires
• Clinician & Group … • Health Literacy
• Health Information Technology
Survey Administration Guidelines
• Preparing a … Literacy
The Adult version of the Health Literacy Item Set offers one composite measure:
How Well … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
Patient Experience Measures … Page 10
CAHPS® Clinician & Group Survey and Instructions
Health Literacy Item Set
How Well
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Tackling_Low_Health_Literacy_Among_PCP_2012_05_01_Transcript.pdf
January 01, 2012 - Tackling Low Health Literacy Among Primary Care Patients: A Model from Missouri
Tackling Low … Health Literacy Among Primary Care Patients: A Model from Missouri
May 2012 Podcast
Speaker
Stan … specifically designed to address health literacy issues from the patient experience. … the health literacy
plan that they wish to implement, we give the physician an abbreviated survey for … The patient perceptions to us are paramount in examining
health literacy.
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www.ahrq.gov/news/newsroom/case-studies/cp31103.html
October 01, 2014 - patients. … literacy questions that are included on all patient surveys for comparison. … After the initial baseline measures are established, patients are surveyed again 6 and 12 months after … only be confirmed through the patient experience. … For health literacy, there is no better instrument than the CAHPS survey."
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www.ahrq.gov/cahps/item-sets/index.html
October 01, 2024 - For example, a user of the Clinician & Group Survey may want to ask patients to comment on their experiences … information technology Health literacy Health promotion & education Improving care and services … Only the CAHPS surveys below have specific supplemental items: Health Plan Survey Clinician & Group … Patient-Centered Medical Home . Health Literacy . Health Information Technology . … Revise ALL skip instructions in the questionnaire to make sure they point the respondent to the correct
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/preparing_questionnaire_cg30.pdf
September 01, 2015 - for the Child Survey
• About the Health Literacy Item Set for
Clinicians & Groups
• About the Cultural … Clinician & Group Survey and Instructions
making, health information technology, patient-centered … medical homes, and health
literacy. … Medical Home Item Set
• About the Health Literacy Item Set for Clinicians & Groups
• About the Cultural … The longer the questionnaire, the greater the burden on
the respondent.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
October 01, 2017 - that have typically been hard to reach using traditional survey methods. … , literacy/education, health status, age, gender, and race/ethnicity, above and beyond
mail surveys … Another study using the CAHPS Health
Plan Survey found that 78% of respondents in an IVR condition chose … Telephone
Survey Methodology. New York: Wiley; 1988: Chapter 18. … questionnaires.
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/dhhs-2008-issue-brief.pdf
January 01, 2008 - Survey Results
The 2003 NAAL produced the first
national assessment of health literacy.
77 Million … Improving the
skills of both the population and health
professionals can help patients and
providers … The NAAL also included a background
questionnaire in which respondents
provided information on their … coverage, and the sources
respondents used to obtain information
on health topics, along with the … /default.htm
America’s Health Literacy: Why We Need Accessible Health Information
Survey Results
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www.ahrq.gov/patient-safety/resources/index.html
December 01, 2022 - Literacy
AHRQ Health Literacy Universal Precautions Toolkit
Pharmacy Health Literacy Center … Pediatric Quality Measures Program
Pharmacy Health Literacy Center
This site provides pharmacists … Surveys on Patient Safety Culture
As part of its goal to support a culture of patient safety and quality … Hospital Survey on Patient Safety Culture
Nursing Home Survey on Patient Safety Culture
Medical Office … Survey on Patient Safety Culture
Community Pharmacy Survey on Patient Safety Culture
Ambulatory
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - information
technology, patient-centered medical homes, and health literacy. … Learn
more about these item sets:
• Patient Narratives
• Patient-Centered Medical Home
• Health Literacy … Health Literacy
The Adult version of the Health Literacy Item Set offers one composite measure:
How … respondent should return the survey (for
mail surveys) or fill out the survey (for online surveys). … Items
Measures from Supplemental Items
Patient-Centered Medical Home
Health Literacy
Health Information
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html
August 31, 2025 - Browse Supplemental Items for CAHPS Surveys
Users of standardized CAHPS surveys may incorporate supplemental … literacy
C-HL02
Provider used medical words patient did not understand … Adult
Clinician & Group
Health literacy
C-HL01 … Provider asked if patient had health questions
Adult
Clinician & Group
Health … Adult
Clinician & Group
Health literacy
Pagination
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www.ahrq.gov/news/newsroom/case-studies/201524.html
August 01, 2015 - Safety Culture , and its Health Literacy Universal Precautions Toolkit . … After AHRQ’s survey identified "Communication with Patients" as an opportunity for improvement, an Aurora … "We included elements from the AHRQ Health Literacy Universal Precautions Toolkit," said Ms. … Literacy Universal Precautions Toolkit,
Hospital Survey on Patient Safety Culture,
Surveys on … (HAIs),
Quality of Care,
Health Literacy,
Prevention
Geographic Location:
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www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
October 01, 2023 - Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy
Population version: Adult … These supplemental items address various issues related to patients' health literacy in hospital … For more information about these items and the measures they produce, read About the CAHPS Health Literacy … Learn more about the CAHPS Health Literacy Item Sets .
Related topic: Interpreter Services . … Hospitals interested in items that assess health literacy may also want to review and use supplemental
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www.ahrq.gov/news/newsletters/e-newsletter/911.html
April 01, 2024 - Health Literacy–Informed Intervention Reduces Pediatric Caregiver Liquid Medication Dosing Errors … ET: Listening to the Voice of the Patient: Using Multiple Feedback Methods To Complement CAHPS Survey … ET: Using AHRQ’s Surveys on Patient Safety Culture® Hospital Survey and Workplace Safety Item Set will … highlight how the Indiana Hospital Association used AHRQ’s Surveys on Patient Safety Culture® (SOPS® … ) Hospital Survey and Workplace Safety Supplemental Item Set to assess patient safety culture and
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www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool4ref.html
March 01, 2025 - Outcome Survey (phone version)
Patient Outcome Survey (mailed version)
Tool 6: How To Monitor RED … Available at: https://www.census.gov/programs-surveys/popproj.html . … J Lifelong Learning Psych 2006;6(1):140-9. 2009 American Community Survey 1-year estimates, language … : improving health literacy to protect patient safety. … Health literacy, health inequality, and a just health care system. Am J Bioeth 2007 Nov;7(11):5-10.
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/redtool4ref.html
March 01, 2025 - Outcome Survey (phone version)
Patient Outcome Survey (mailed version)
Tool 6: How To Monitor RED … Available at: https://www.census.gov/programs-surveys/popproj.html . … J Lifelong Learning Psych 2006;6(1):140-9. 2009 American Community Survey 1-year estimates, language … : improving health literacy to protect patient safety. … Health literacy, health inequality, and a just health care system. Am J Bioeth 2007 Nov;7(11):5-10.