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www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement-fac-notes.html
May 01, 2017 - It is valuable for the ASC to invite patients and family members to give feedback about their experiences … For patients, safety is improved because the patient can provide and clarify information and ask questions … patient can provide timely feedback during care. … Literacy levels, such as low literacy or non-native English speakers, may further prevent communication … This is an opportunity for health care personnel to ask the patient if they have any questions or need
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www.qualitymeasures.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/mhi-rsf.html
May 01, 2013 - ______ What is your patient panel size? … Select the LEVEL (1, 2, 3 or 4) which best describes how your practice currently provides care for patients … Feedback from families of children with special health care needs ( CSHCN) is elicited sporadically … PARTIAL __ COMPLETE 3 #1.6 Cultural Competence The PCP attempts to overcome obstacles of language, literacy … needed services, 2) Communication with specialists, schools, and other resources, and 3) Outcomes for patients
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/mhi-rsf.docx
March 25, 2009 - ______
What is your patient panel size? … Select the LEVEL (1, 2, 3 or 4) which best describes how your practice currently provides care for patients … Feedback from families of children with special health care needs (CSHCN) is elicited sporadically by … PARTIAL COMPLETE
#1.6 3
Cultural Competence
The PCP attempts to overcome obstacles of language, literacy … Level 2, materials are available and appropriate for non- English speaking families, those with limited literacy
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-improvingcare-cg30-adult.html
December 01, 2018 - Skip to main content
An official website of the Department of Health … Systems
Prevention & Chronic Care
Quality & Patient Safety
Research … Narrative Items
Patient-Centered Medical Home
Health Literacy
Health Information Technology … If you are interested in collecting patient feedback on improving care and services in practice settings … Department of Health & Human Services
The White House
USA.gov
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-improvingcare-cg30-child.html
December 01, 2018 - Skip to main content
An official website of the Department of Health … Systems
Prevention & Chronic Care
Quality & Patient Safety
Research … Narrative Items
Patient-Centered Medical Home
Health Literacy
Health Information Technology … If you are interested in collecting patient feedback on improving care and services in practice settings … Department of Health & Human Services
The White House
USA.gov
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back_quickstart_full.pdf
September 15, 2016 - Teach-back is an evidence-based health literacy intervention that promotes patient engagement,
patient … A patient handout is provided to help you inform your patients and their families about teach-
back. … any
questions your patients and their families have. … You may also ask
patients and families for feedback about the use of teach-back in the practice. … Health Educ Behav 2013;40(5):603-611. http://dx.doi.
org/10.1177/1090198112473102.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/09-diagnostic-safety-practice-orientation.pptx
November 24, 2020 - – if any – changes in their health they have had since their last visit, questions they may have about … tests, treatments, medicines, or other health considerations, whether they have seen any other health … Some feedback from patients included:
"The form helped me remember why I came to the doctor and to remember … This step works well for patients with low literacy. … After a month, we will complete a pulse evaluation to elicit patient feedback and provider feedback as
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www.qualitymeasures.ahrq.gov/ncepcr/tools/transform-qi/deliver-facilitation/modules/resources.html
July 01, 2022 - reorganized into the framework of the 10 Building Blocks, and it includes a number of supplemental questions … The Primary Care Health Literacy Assessment (Word, 40 KB), part of the AHRQ Health Literacy Universal … taught in the module “Last 10 Patients” Chart Audit. … the research studies on using feedback to stimulate improvement. … Access webinars on audit and feedback, from the basics of describing what audit and feedback are to
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/mcc-summit/mcc-summit-proceedings.pdf
October 01, 2021 - goals; understanding harm resulting from lack of effective engagement
addressing health literacy; … with limited access to technology, low health
literacy, and limited resources due to low socioeconomic … and families, with standardized exploration of
cultural differences, health literacy, equity, and … Focusing on quality of life rather than longevity, how do we assess questions important to
patients? … How do we address disparities in IT availability or literacy, which can be related to health equity,
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/public-summary-2015-cg-cahps-fedreg.pdf
January 01, 2015 - • 2 commenters provided other feedback. … with lower health literacy and whose
primary language is not English (n=1) … Users who have large populations with low literacy will be encouraged to include the item “Gives
easy … • 1 provided other feedback. … The CAHPS® surveys assess
quality of care from the patient point of view in their use of health plans
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www.qualitymeasures.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm3a.html
October 01, 2014 - The Short Form Health Survey comes in three versions: 36, 12, and eight questions. … , and follow-up. s
Patient Health Questionnaire. … literacy is important so members can understand them easily. … literacy. … Development of the Patient Activation Measure (PAM): conceptualizing and measuring activation in patients
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/mhi-rsf.pdf
May 29, 2013 - ______
What is your patient panel size? … Select the LEVEL (1, 2, 3 or 4) which best describes how your practice currently provides care for patients … Feedback from families of
children with special health care
needs (CSHCN) is elicited
sporadically … , materials are
available and appropriate for non-
English speaking families, those
with limited literacy … services,
2) Communication with specialists, schools, and other resources, and
3) Outcomes for patients
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back_quickstart_brochure.pdf
September 15, 2016 - Teach-back is an evidence-based health literacy intervention that
promotes patient engagement, patient … to patients and
Guide to patient and families at the beginning of an
Teach-Back family about office … A patient handout is provided to help you inform your patients
and their families about teach-back. … any questions your patients and their families have. … You may also ask patients and families for
feedback about the use of teach-back in the practice.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/consumer-experience/reporting/11-0060-EF.pdf
May 01, 2011 - Co-Founder, Consumers Advancing Patient Safety and
Expert Lead, Patients for Patient Safety, World … care,
particularly patient safety; patients and family members are highly motivated to share their … literacy and for whom English is not their first language. … Facilitate access for diverse reporters (e.g., lower literacy, non-English speakers) and allow patient … , the opinions of and feedback from the focus groups
participants may not be representative of all patients
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www.qualitymeasures.ahrq.gov/cahps/faq/index.html
January 01, 2019 - About CAHPS Search or browse for answers to questions about the CAHPS program, patient experience surveys … In addition, the aspects of patient experience addressed by CAHPS surveys represent areas that both patients … Examining the role of patient experience surveys in measuring health care quality. … CAHPS surveys are intended for use across a wide range of literacy levels. … Contribute to a large and growing pool of aggregated results that can complement the client averages
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www.qualitymeasures.ahrq.gov/sites/default/files/publications/files/pemat_form.xls
November 01, 2013 - literacy can process and explain key messages. … levels of health literacy can identify what they can do based on the information presented. … ______________________________
Link to PEMAT User's Guide
For more information see “Toolkit Part 6: Feedback … You can find such resources on the Department of Health and Human Services’ Health Literacy Tools page … at: http://www.health.gov/communication/literacy/#tools.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sdoh/SDOH-overview-presentation.pdf
July 01, 2022 - Economic
Context
• Employment
• Income
• Poverty
Education
• Attainment
• Education
funding
• Literacy … Intelligence, MarketScan, Optum)
• AHRQ’s HCUP
ZIP Code of patient or provider
County of patient or … healthcare utilization for chronic
illnesses during the COVID-19 pandemic differ by SDOH
characteristics of patients … https://www.hcup-us.ahrq.gov/
https://meps.ahrq.gov/mepsweb/survey_comp/household.jsp
Thank You
Feedback … SDOH Database: Examples of Linked Data Questions
Thank You
Thank You
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/module-8-slides.pdf
November 18, 2021 - education
Patient engagement
Assessing patient needs & concerns
Connecting patients to community … literacy
• A belief they can do it on
their own
• Don’t identify with
brochure pictures
Behavioral … social isolation
Enlist the assistance of hospital behavioral health staff
Establish a patient … • Essential source of improvement
ideas
• Solicit feedback on what and how
well things are working … Please answer the survey questions as you leave the event today
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-leaders-training.pdf
January 18, 2017 - Questions
• Patients are likely to have many questions. … To maximize reading ease and comprehension, forms should follow health literacy principles. … Get feedback from patients, families, and clinicians, and revise the forms
accordingly. … • A guidebook and toolkit to help you improve your hospital’s organizational health
literacy. … Does it use health literacy strategies that were
discussed when we talked about clear informed consent
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/self-mgmt/pemat/pemat_form.xls
November 01, 2013 - literacy can process and explain key messages. … levels of health literacy can identify what they can do based on the information presented. … ______________________________
Link to PEMAT User's Guide
For more information see “Toolkit Part 6: Feedback … You can find such resources on the Department of Health and Human Services’ Health Literacy Tools page … at: http://www.health.gov/communication/literacy/#tools.