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www.qualitymeasures.ahrq.gov/sites/default/files/publications/files/pharmlitqi.pdf
December 01, 2011 - Literacy in Pharmacy
1 Key Questions to Asses Patients’ Health Literacy
X X X 14.8
2
Instruments … Health Literacy and Patient Safety: Help Patients
Understand: Manual for Clinicians at www.ama-
assn.org … Literacy Practices 34
Activity 14: Using Patient Feedback for Quality Improvement
Back to Table … Brief Questions to Identify Patients with Inadequate Health
Literacy. … Literacy Practices 56
• Assessing patient health literacy and compliance
• Communicating with patients
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www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/train2.html
September 01, 2020 - The trainer can use this time to ask for feedback on the role-play exercise, answer any questions that … Describe the health care experiences of low-literacy patients. … Tell me, when do you suspect a patient has low health literacy? … As pharmacists wrap up a patient encounter, they often solicit questions from the patient, in part to … This is most true for patients with low health literacy.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmlitap3.pdf
October 15, 2007 - A Pharmacy Health Literacy Assessment Tool User's Guide: Appendix 3
How Health Literacy Friendly Are … feedback on the written materials we prepare
for our patients.
11 a. … The patient asks a lot of questions.
h. The patient is angry at the pharmacy staff.
i. … We regularly ask our patients for verbal or written
feedback about the quality and effectiveness of … If asked, they could tell a client
where to get help to improve his or her literacy skills.
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www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/app-d.html
September 01, 2020 - Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … Tools, Data, and Funding
Improving Patient Safety Systems for Patients With Limited … Improve Patient Safety for LEP Patients
Chapter 3: Improving Team Communication To Foster Safety for … https://www.ahrq.gov/health-literacy/professional-training/lepguide/app-d.html
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www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/part3.html
September 01, 2020 - Literacy
Health Literacy Improvement Tools
Part III: Pharmacy Patient Focus Groups … Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … Pharmacy Health Literacy Assessment Tool User's Guide
Part III: Pharmacy Patient Focus Groups … Pharmacy Staff Survey
Appendix 5: Health Literacy Assessment Facilitator's Guide for Patient Focus
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/kripalani.ppt
January 01, 2010 - Overview
Define health literacy
Describe the health care experiences of low-literacy patients
Discuss … ,
Describe the health care experiences of low-literacy patients,
Discuss health literacy and medication … Overview
Define health literacy
Describe the health care experiences of low-literacy patients
Discuss … Tell me, when do you suspect a patient has low health literacy? … Overview
Define health literacy
Describe the health care experiences of low-literacy patients
Discuss
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www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/guide-12-15.html
September 01, 2020 - and Training
Health Literacy Publications
Patient Engagement and Education
Research … Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide. … Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide. … Activity 14: Using Patient Feedback for Quality Improvement
Topic: Assessing the Health Literacy Practices … Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide.
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www.qualitymeasures.ahrq.gov/ncepcr/tools/assessments/health-ap10.html
December 01, 2020 - Assessment Information for Patients
Appendix 11: Patient Feedback Survey Example
References … A health assessment is a set of questions, answered by patients, that asks about personal behaviors, … Health assessment questions may be asked about patients of all ages, including children and adolescents … Health literacy for better patient communication
AHRQ funded the development of the Health Literacy … Link: http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit
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www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/table-2.html
September 01, 2020 - Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … Literacy in Pharmacy
1
Key Questions to Asses Patients' Health Literacy
X
X
X
14.8 … Materials
X
X
X
X
Appendix B
7
What Types of Questions Do Patients Ask?
… Feedback for Quality Improvement
X
X
Appendix B
15
Reporting on Survey Assessment
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck2/slidedeck2.ppt
March 01, 2011 - Health Literacy and Patient Safety: Help Patients Understand. August 2007. … literacy patients
Undermines efforts to increase patient self-management and engagement in care … Patients with low health literacy also have higher average emergency health care costs, placing additional … This is most true for patients with low health literacy. … Health Literacy and Patient Safety: Help Patients Understand. August 2007.
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www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/guide/written.html
September 01, 2020 - Literacy
Health Literacy Improvement Tools
Written Communication … Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … It may be best to start with items that are widely used or those that often prompt patient questions. … not conform to health literacy recommendations.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - The nature of these experiences may be influenced by the patients’ health
literacy, defined as the degree … challenges posed by low health literacy in their patients. … the health literacy demands they place on patients and
• Identify potential areas in which hospitals … Items in the CAHPS Health Literacy Item Set
for Hospitals
The table below lists the individual questions … patient who to call if patient had questions about medications
Topic: Communication between nurses
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www.qualitymeasures.ahrq.gov/ncepcr/care/index.html
March 01, 2023 - Patient-Reported Health IT and Workflow documents workflow impacts of applications that allow patients … Health Literacy
Th e AHRQ Health Literacy Universal Precautions Toolkit – 2 n d ed ition . … care, increase patient understanding of health information, and enhance support for patients of all … health literacy levels. … AHRQ’s Health Literacy Website .
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www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/train3.html
September 01, 2020 - and Training
Health Literacy Publications
Patient Engagement and Education
Research … In sum, we need to adopt Universal Precautions since we do not know which patients have low health literacy … In fact, research shows that all patients, even those with high health literacy, benefit from clear … Health Literacy and Anticoagulation-related Outcomes Among Patients Taking Warfarin. … Closing the Loop: Physician Communication With Diabetic Patients Who Have Low Health Literacy.
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www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/guide-8-11.html
September 01, 2020 - and Training
Health Literacy Publications
Patient Engagement and Education
Research … Resources:
Teach-Back: A Health Literacy Tool to Ensure Patient Understanding. … Apply lessons regarding pharmacist-patient communication and health literacy in previous courses (or … Sample questions include: "I am confident I can effectively educate all patients about medicines and … Explain how a pill card can assist patients with low health literacy skills and/or with multiple medications
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/06-pfe-planning-evaluation.pdf
August 01, 2021 - Evaluation Planning Tool
Evaluation Planning Tool
Toolkit for Engaging Patients
To Improve Diagnostic … Does your practice:
� Conduct patient surveys that you can add questions to (e.g., patient experience … � Conduct staff/provider surveys that you can add questions to? … � Number of times patients document
use of the 60 Seconds To Improve
Diagnostic Safety [via patient … [via provider feedback survey]
� D Health Literacy Item Sets for the
AHRQ CAHPS Clinician & Group
Survey
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www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/exhibit-1.html
September 01, 2020 - Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … 12.5%
50.0%
12.5%
0.0%
25.0%
100.0%
g) patient asks a lot of questions
0.0%
25.0% … We regularly obtain verbal or written feedback about the quality/effectiveness of services.
25.0% … Pharmacy policies support activities/resources accessibility to low literacy patients.
25.0%
37.5%
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www.qualitymeasures.ahrq.gov/health-literacy/professional-training/informed-choice/guide.html
September 01, 2020 - Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … Use health literacy universal precautions.
Remove language barriers.
Use teach-back. … Use plain language and health literacy specialists to improve forms. … Use health literacy universal precautions
X percent of patients will report that explanations of what
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www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/chapter3.html
September 01, 2020 - Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … Front desk staff rapidly and effectively communicate patient language, cultural, and literacy needs to … - Back, Teach Me Three (questions that guide Teach-Back ), or similar techniques. … https://www.ahrq.gov/health-literacy/professional-training/lepguide/chapter3.html
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck3/slidedeck3.pptx
March 01, 2011 - a Quality Issue
The mismatch between the
health system demands on
patients and patients’ health
literacy … in health care and the mismatch with patients’ health literacy skill levels and the resultant poor outcomes … The survey asks questions about: print materials, clear verbal communication, sensitivity to literacy … feedback of patients about their experiences with and impressions of pharmacy services. … ’ method
Distribute literacy-appropriate education materials to patients
Provide health literacy training