-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2_tool5.pdf
January 21, 2016 - AHRQ Health Literacy Universal Precautions Toolkit, 2nd Edition
18 AHRQ Health Literacy Universal Precautions … ■ Health Literacy and Patient Safety: Help Patients Understand is a 23-minute video from the
American … If you field questions from the Health Literacy Patient Survey, calculate what percentage of patients … Self-Assessment
Communication Observation Form
Brief Patient Feedback Form
Blood Sugar Log Sheet … Patient Portal Feedback Form
Health Literacy Patient Survey
Sample Cover Letter
List of Internet
-
www.ahrq.gov/news/newsroom/case-studies/201407.html
June 01, 2014 - Feedback" (Tool 17). … It also suggested that patients and caregivers should be encouraged to write down questions while waiting … Patient and caregiver survey feedback indicated that nearly 30 percent of patient/caregiver pairs may … have inadequate health literacy, which puts patients at risk for poor outcomes. … "Increasing program staff awareness of the importance of health literacy and how it impacts patients
-
www.ahrq.gov/news/newsroom/case-studies/201604.html
May 01, 2016 - Johns Hopkins HealthCare Uses AHRQ Resources to Promote Health Literacy and Measure Patient Experience … Search All Impact Case Studies
May 2016
AHRQ's "Questions Are the Answer" patient engagement … "Questions Are the Answer" is part of JHHC's Health Literacy Initiative that was launched in 2012. … "It's increasingly important to get feedback from patients about the medical care they receive. … Literacy Universal Precautions Toolkit,
Questions Are the Answer Public Service Campaign
-
www.ahrq.gov/health-literacy/professional-training/pharmacy/table-2.html
September 01, 2020 - Advancing Pharmacy Health Literacy Practices Through Quality Improvement
Table 2: List of Activity … Literacy in Pharmacy
1
Key Questions to Asses Patients' Health Literacy
X
X
X
… 14.8
2
Instruments to Assess a Patient's Health Literacy Skills – Rationale and Critiques … Materials
X
X
X
X
Appendix B
7
What Types of Questions Do Patients Ask?
…
X
X
X
X
12.1; 14.5; 14.8; Appendix B
Topic 3: Assessing the Health Literacy
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool2a.docx
January 15, 2016 - ☐
☐
☐
☐
2-Create a Health Literacy Improvement Plan
13-Welcome Patients
3. … Our practice trains patients to use our patient portal.
☐
☐
☐
☐
12-Use Health Ed. … Our practice gets patient feedback on written materials. … ☐
☐
☐
☐
11- Assess, Select, and Create Easy-to-Understand Materials
17-Patient Feedback
27. … ☐
☐
☐
☐
11-Assess, Select, and Create Easy-to-Understand Materials
17-Patient Feedback
5.
-
www.ahrq.gov/health-literacy/improve/pharmacy/guide/app-5.html
September 01, 2020 - Pharmacy Health Literacy Assessment Tool User's Guide
Appendix 5: Health Literacy Assessment Facilitator's … Pharmacy Health Literacy Assessment Tool User's Guide
Introduction
Part II: Survey of Pharmacy Staff … a Health Literacy Assessment—Flow Chart
Appendix 2: Health Literacy Assessment Tour Guide
Appendix … 3: Health Literacy Assessment Survey of Pharmacy Staff
Appendix 4: Samples Tables and Analyses for … Pharmacy Staff Survey
Appendix 5: Health Literacy Assessment Facilitator's Guide for Patient Focus
-
www.ahrq.gov/health-literacy/professional-training/pharmacy/resources/slides/strategies.html
September 01, 2020 - Health Literacy and Patient Safety: Help Patients Understand. August 2007. … Increased emergency department costs among low health literacy patients. … Encourage questions.
Use patient-friendly educational materials.
Source: 1) Weiss BD. … How do you know if a patient has limited or low health literacy? … Health Literacy and Patient Safety: Help Patients Understand . August 2007.
-
www.ahrq.gov/health-literacy/improve/pharmacy/guide/train2.html
September 01, 2020 - The trainer can use this time to ask for feedback on the role-play exercise, answer any questions that … Describe the health care experiences of low-literacy patients. … Tell me, when do you suspect a patient has low health literacy? … As pharmacists wrap up a patient encounter, they often solicit questions from the patient, in part to … This is most true for patients with low health literacy.
-
www.ahrq.gov/health-literacy/improve/pharmacy/guide/part3.html
September 01, 2020 - Pharmacy Health Literacy Assessment Tool User's Guide
Part III: Pharmacy Patient Focus Groups … Pharmacy Health Literacy Assessment Tool User's Guide
Introduction
Part II: Survey of Pharmacy Staff … a Health Literacy Assessment—Flow Chart
Appendix 2: Health Literacy Assessment Tour Guide
Appendix … 3: Health Literacy Assessment Survey of Pharmacy Staff
Appendix 4: Samples Tables and Analyses for … Pharmacy Staff Survey
Appendix 5: Health Literacy Assessment Facilitator's Guide for Patient Focus
-
www.ahrq.gov/sites/default/files/publications/files/pharmtrain.pdf
January 01, 2010 - The trainer can use this time to ask for feedback on the
role-play exercise, answer any questions that … Define health literacy
2. Describe the health care experiences of low-
literacy patients
3. … literacy,
• Describe the health care experiences of low-
literacy patients,
• Discuss health literacy … Define health literacy
2. Describe the health care experiences of low-
literacy patients
3. … Define health literacy
2. Describe the health care experiences of low-
literacy patients
3.
-
www.ahrq.gov/sites/default/files/publications2/files/pharmtrain.pdf
January 01, 2010 - The trainer can use this time to ask for feedback on the
role-play exercise, answer any questions that … Define health literacy
2. Describe the health care experiences of low-
literacy patients
3. … literacy,
• Describe the health care experiences of low-
literacy patients,
• Discuss health literacy … Define health literacy
2. Describe the health care experiences of low-
literacy patients
3. … Define health literacy
2. Describe the health care experiences of low-
literacy patients
3.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmtrain.pdf
January 01, 2010 - The trainer can use this time to ask for feedback on the
role-play exercise, answer any questions that … Define health literacy
2. Describe the health care experiences of low-
literacy patients
3. … literacy,
• Describe the health care experiences of low-
literacy patients,
• Discuss health literacy … Define health literacy
2. Describe the health care experiences of low-
literacy patients
3. … Define health literacy
2. Describe the health care experiences of low-
literacy patients
3.
-
www.ahrq.gov/health-literacy/improve/precautions/guide/spoken.html
September 01, 2020 - Guide to Implementing the Health Literacy Universal Precautions Toolkit
Spoken Communication … Previous Page Next Page
Table of Contents
Guide to Implementing the Health Literacy Universal … The Patient Feedback Form can be used by patients to provide honest feedback about the communication … When implementing this tool, the health literacy team may want to consider:
Asking patients how they … Create a work group of front and back office staff and the patient on your health literacy team to work
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmlitap3.pdf
October 15, 2007 - A Pharmacy Health Literacy Assessment Tool User's Guide: Appendix 3
How Health Literacy Friendly Are … feedback on the written materials we prepare
for our patients.
11 a. … The patient asks a lot of questions.
h. The patient is angry at the pharmacy staff.
i. … We regularly ask our patients for verbal or written
feedback about the quality and effectiveness of … If asked, they could tell a client
where to get help to improve his or her literacy skills.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2_tool9.pdf
January 22, 2016 - AHRQ Health Literacy Universal Precautions Toolkit, 2nd Edition
29AHRQ Health Literacy Universal Precautions … ■ For patients who do not speak enough English to respond to questions about language preference, … /quality-resources/tools/literacy-toolkit/index.html
30 AHRQ Health Literacy Universal Precautions … Self-Assessment
Communication Observation Form
Brief Patient Feedback Form
Blood Sugar Log Sheet … Patient Portal Feedback Form
Health Literacy Patient Survey
Sample Cover Letter
List of Internet
-
www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/patient-portal-form.docx
March 01, 2024 - Patient Portal Feedback Form
Instructions: These questions are meant to guide your collection of feedback … as you observe a patient using your portal. … They are not intended for distribution directly to patients. … Allow the patient to navigate the site. … After they are done, ask the following questions and use this form to record responses.
1.
-
www.ahrq.gov/ncepcr/tools/assessments/health-ap10.html
December 01, 2020 - Assessment Information for Patients
Appendix 11: Patient Feedback Survey Example
References … A health assessment is a set of questions, answered by patients, that asks about personal behaviors, … Health assessment questions may be asked about patients of all ages, including children and adolescents … Health literacy for better patient communication
AHRQ funded the development of the Health Literacy … Link: http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit
-
www.ahrq.gov/sites/default/files/publications/files/pharmlitqi.pdf
December 01, 2011 - Literacy in Pharmacy
1 Key Questions to Asses Patients’ Health Literacy
X X X 14.8
2
Instruments … Health Literacy and Patient Safety: Help Patients
Understand: Manual for Clinicians at www.ama-
assn.org … Literacy Practices 34
Activity 14: Using Patient Feedback for Quality Improvement
Back to Table … Brief Questions to Identify Patients with Inadequate Health
Literacy. … Literacy Practices 56
• Assessing patient health literacy and compliance
• Communicating with patients
-
www.ahrq.gov/health-literacy/improve/precautions/guide/written.html
September 01, 2020 - It may be best to start with items that are widely used or those that often prompt patient questions. … build awareness about health literacy and foster buy-in at a system-wide level. … in system-wide committees and voicing the importance of health literacy. … They don't necessarily have health literacy as a primary consideration." … not conform to health literacy recommendations.
-
www.ahrq.gov/health-literacy/professional-training/pharmacy/guide-12-15.html
September 01, 2020 - Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide. … Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide. … Activity 14: Using Patient Feedback for Quality Improvement
Topic: Assessing the Health Literacy Practices … Use the questions provided in the User's Guide for the patient focus group, and adapt if needed to an … Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide.