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www.ahrq.gov/es/cahps/faq/index.html
January 01, 2019 - In addition, the aspects of patient experience addressed by CAHPS surveys represent areas that both patients … Examining the role of patient experience surveys in measuring health care quality. … CAHPS surveys are intended for use across a wide range of literacy levels. … Health status usually is positively related to patients' reports about their care. … Gain access to a large and growing pool of aggregated results that can complement the client averages
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Implement_Hndbook_508_v2.docx
January 28, 2011 - assist in adapting patient information materials to meet the literacy and language needs of patients … Patients, families, health care practitioners, and health care leaders collaborate in policy and program … ask patients and family members to address specific questions. … Another option for obtaining real-time feedback is to create a brief survey with open-ended questions … Hospitals may also wish to add questions to obtain feedback on experiences related to a new process design
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement/pf-engagement-slide-set.pptx
May 01, 2017 - Partnering with Patients and Families To Design a Patient- and Family-Centered Health Care System. … quality and safety of health care
Involves patients and family as—
Members of the health care team
Advisers … Partnering with Patients and Families To Design a Patient- and Family-Centered Health Care System. … patients and families:
Getting Ready for Your Ambulatory Surgery
Questions Are the Answer10
For providers … Partnering with Patients and Families To Design a Patient- and Family-Centered Health Care System.
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/webinars/innovative-use-pcr-091423.pdf
September 14, 2023 - in safety solutions
• We sought to involve patients and stakeholders in a patient-safety
reporting … Literacy Questionnaire Scores
(n=9, 5 patients/caregivers + 4 providers)
System Usability Score of … EXPERTS-PC
(n=6, 5 patients/caregivers + 1 provider)
Role Mean Sum of SDs
Patient 6.4 3.383
Provider … the
cumulative reward
37
Important Terms
Action variable: Actions to be taken by algorithm (Feedback … x
Reinforcement learning
to adapt and optimize
text messaging:
1) feedback step
count/goal
2)
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www.ahrq.gov/sites/default/files/wysiwyg/sdoh/SDOH-overview-presentation.pdf
July 01, 2022 - Economic
Context
• Employment
• Income
• Poverty
Education
• Attainment
• Education
funding
• Literacy … Intelligence, MarketScan, Optum)
• AHRQ’s HCUP
ZIP Code of patient or provider
County of patient or … healthcare utilization for chronic
illnesses during the COVID-19 pandemic differ by SDOH
characteristics of patients … https://www.hcup-us.ahrq.gov/
https://meps.ahrq.gov/mepsweb/survey_comp/household.jsp
Thank You
Feedback … SDOH Database: Examples of Linked Data Questions
Thank You
Thank You
-
www.ahrq.gov/sites/default/files/2024-01/zabar-report.pdf
January 01, 2024 - Social
factors such as poverty, health literacy, and social isolation are consistently found to have … Survey questions covered (1) team
member attitudes toward the impact of SDoH on patient health and the … healthcare worker
asking them these questions (Table 7). … Unannounced
standardized patients: a promising method of assessing patient-centered care in your health … Patient Experience: Comparison of Primary Care Patients' and
Unannounced Standardized Patients' Perceptions
-
www.ahrq.gov/sites/default/files/wysiwyg/research/findings/final-reports/24669-Zabar-draft-1.pdf
October 01, 2019 - Social
factors such as poverty, health literacy, and social isolation are consistently found to have … Survey questions covered (1) team
member attitudes toward the impact of SDoH on patient health and the … healthcare worker
asking them these questions (Table 7). … Unannounced
standardized patients: a promising method of assessing patient-centered care in your health … Patient Experience: Comparison of Primary Care Patients' and
Unannounced Standardized Patients' Perceptions
-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6d.html
June 01, 2014 - decision support, (4) access to information technology, and (5) practice feedback initiatives. … All questions are answered on a 5-point Likert scale. … populations, including frail older adults, adults with chronic health conditions, cancer patients, and … All questions are answered on a 5-point Likert scale. … The influence of literacy on patient-reported experiences of diabetes self-management support.
-
www.ahrq.gov/sites/default/files/2024-04/levett-report.pdf
January 01, 2024 - These teams were:
• PIPS Management
• Metrics
• Health Literacy
• Survey (patient and provider … Health literacy issues were recognized early on. … Guide to Warfarin Therapy,” that utilized many of the
principles recommended by health literacy experts … The CAT Clinic also participated in a health literacy work group convened by the Iowa Health
System … Questions for
the baseline survey did not match all CAT Clinic survey questions.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Implement_Hndbook_508_v2.pdf
January 28, 2011 - information
materials to meet the literacy and language needs of patients and
families
• Offer opportunities … Patients, families, health care practitioners, and health care leaders
collaborate in policy and program … ask patients and family members to address specific
questions. … Another option for obtaining real-time
feedback is to create a brief survey with open-ended questions … Hospitals may
also wish to add questions to obtain feedback on experiences related to
a new process
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/system/pfhandbook/Mod3App.pptx
September 01, 2002 - Health Aff (Millwood). 2001 Nov-Dec;20(6):64-78. … Patient educ. vs. … Tips on assessing your practice team
Ask questions about them….get to “know” them
Provide feedback to … Help patients understand how their choices influence their health status, for example how regular exercise … a Healthy Life with Chronic Conditions 2 ed, Palo Alto, Bull publishing, 2001
Thoughts on Team QI Literacy
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/resources/ccrm-atlas-suppl/ccrm-atlas-suppl.pdf
October 01, 2013 - prevention goals
M Patient health literacy
N Patient health numeracy
O Patient appropriate use … health literacy
Description This measure assesses patients’ ability to understand health information … Domain Health literacy (patient)
Data source Patient/individual survey
Calculation method This measure … This measure may be
reported as the percentage of patients achieving adequate health literacy. … Domain Health literacy (patient)
Data source Patient/individual survey
Calculation method This measure
-
www.ahrq.gov/sites/default/files/publications/files/ccrm-atlas-suppl.pdf
October 01, 2013 - prevention goals
M Patient health literacy
N Patient health numeracy
O Patient appropriate use … health literacy
Description This measure assesses patients’ ability to understand health information … Domain Health literacy (patient)
Data source Patient/individual survey
Calculation method This measure … This measure may be
reported as the percentage of patients achieving adequate health literacy. … Domain Health literacy (patient)
Data source Patient/individual survey
Calculation method This measure
-
www.ahrq.gov/sites/default/files/publications2/files/calibrate-dx-guide.pdf
October 01, 2022 - populations at
higher risk
Patients who face systemic social and
health inequities may be at higher … literacy
6
Formulating Questions To Guide Calibration
Once you have chosen a general area of … Improving diagnosis in health care--the next imperative for patient safety. … Bridging the feedback gap: a sociotechnical approach to informing clinicians of
patients’ subsequent … Virtual patient simulations in health professions education: systematic review and meta-analysis by the
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/lepguide/lepguide.pdf
September 01, 2012 - Patients with limited health literacy, those who may be affected by disabilities, and those who are … Improving patient safety through informed consent for patients with limited health literacy: an implementation … effectively across cultures, languages, and health literacy levels. … (HRSA), www.hrsa.gov/index.html
United Health Communication Training: Addressing Health Literacy, Cultural … : Improving Health Literacy To Protect Patient Safety
• This public policy white paper frames the existing
-
www.ahrq.gov/sites/default/files/publications/files/lepguide.pdf
September 01, 2012 - Patients with limited health literacy, those who may be affected by disabilities, and those who are … Improving patient safety through informed consent for patients with limited health literacy: an implementation … effectively across cultures, languages, and health literacy levels. … (HRSA), www.hrsa.gov/index.html
United Health Communication Training: Addressing Health Literacy, Cultural … : Improving Health Literacy To Protect Patient Safety
• This public policy white paper frames the existing
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Jack_28.pdf
February 21, 2008 - It was modified based on
feedback from Boston Medical Center (BMC) administration, BMC senior management … education and health literacy improvements, and instructions about what to do if the
patient’s condition … literacy level.
9. … and tests; provides a color-coded calendar of upcoming appointments,
9
and includes prompts and questions … literacy (as measured by the REALM score).
-
www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/care-coordination-slides.pptx
January 01, 2018 - Here are some ways for identifying areas needing improvement.
16
Key Questions for Mapping CC Workflows … How is health insurance factored in?
Who follows up to make sure the patient enrolls? … literacy
Failure to believe they can do it
Don’t identify with brochure pictures
Behavioral Health
Pre-existing … staff
Establish a patient ambassador program
Connect with community resources and community health … information from the EMR
Understanding SDOH
Promoting Health Literacy
Other useful skills and knowledge
-
www.ahrq.gov/patient-safety/reports/issue-briefs/state-of-science-2b.html
June 01, 2020 - There is also an opportunity to leverage peer review programs to improve diagnostic self-assessment, feedback … One limitation of current patient reporting systems is the lack of validated patient-reported questions … Barriers to patient engagement in safety initiatives, including low health literacy, lack of wider acceptance … factors
Poor rating on patient experience scores post ED/PC visit
Patient report of communication … Structured assessment instruments can also be used to provide clinicians with data for feedback and reflection
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/facilitator-notes.docx
March 01, 2017 - The core concepts of person-centered care as defined by the Institute for Patient- and Family-Centered … ASK:
How would you answer these questions? … literacy levels, or health complications like dementia or loss of hearing. … They listen to the questions staff ask and provide respectful, honest feedback. … questions, and the care team should feel comfortable asking the adviser questions.