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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/pharmacy/guide/app-5.html
September 01, 2020 - Literacy
Health Literacy Improvement Tools
Appendix 5: Health Literacy Assessment … About Health Literacy
Health Literacy Improvement Tools
Professional Education and Training … Health Literacy Publications
Patient Engagement and Education
Research Tools, Data … a Health Literacy Assessment—Flow Chart
Appendix 2: Health Literacy Assessment Tour Guide
Appendix … Pharmacy Staff Survey
Appendix 5: Health Literacy Assessment Facilitator's Guide for Patient Focus
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/pharmacy/guide/app-3.html
November 01, 2019 - Pharmacy Staff Survey
Appendix 5: Health Literacy Assessment Facilitator's Guide for Patient Focus … feedback on the written materials we prepare for our patients.
11. a. … The patient asks a lot of questions.
h. … We regularly ask our patients for verbal or written feedback about the quality and effectiveness of our … If asked, they could tell a client where to get help to improve his or her literacy skills.
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/guide/index.html
September 01, 2020 - Literacy
Health Literacy Improvement Tools
Guide to Implementing the Health Literacy … Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … Tool 14: Encourage Questions
Tool 15: Make Action Plans
Tool 16: Help Patients Remember … How and When to Take Their Medicine
Tool 17: Get Patient Feedback Supportive Systems for Patients
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/pharmacy/guide/train2.html
September 01, 2020 - The trainer can use this time to ask for feedback on the role-play exercise, answer any questions that … Describe the health care experiences of low-literacy patients. … Tell me, when do you suspect a patient has low health literacy? … As pharmacists wrap up a patient encounter, they often solicit questions from the patient, in part to … This is most true for patients with low health literacy.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmlitap3.pdf
October 15, 2007 - A Pharmacy Health Literacy Assessment Tool User's Guide: Appendix 3
How Health Literacy Friendly Are … feedback on the written materials we prepare
for our patients.
11 a. … The patient asks a lot of questions.
h. The patient is angry at the pharmacy staff.
i. … We regularly ask our patients for verbal or written
feedback about the quality and effectiveness of … If asked, they could tell a client
where to get help to improve his or her literacy skills.
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ce.effectivehealthcare.ahrq.gov/health-literacy/professional-training/lepguide/app-d.html
September 01, 2020 - Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … Tools, Data, and Funding
Improving Patient Safety Systems for Patients With Limited … Improve Patient Safety for LEP Patients
Chapter 3: Improving Team Communication To Foster Safety for … https://www.ahrq.gov/health-literacy/professional-training/lepguide/app-d.html
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/patient-portal-form.docx
March 01, 2024 - Patient Portal Feedback Form
Instructions: These questions are meant to guide your collection of feedback … as you observe a patient using your portal. … They are not intended for distribution directly to patients. … Allow the patient to navigate the site. … After they are done, ask the following questions and use this form to record responses.
1.
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/pharmacy/guide/part3.html
September 01, 2020 - Literacy
Health Literacy Improvement Tools
Part III: Pharmacy Patient Focus Groups … Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … Pharmacy Health Literacy Assessment Tool User's Guide
Part III: Pharmacy Patient Focus Groups … Pharmacy Staff Survey
Appendix 5: Health Literacy Assessment Facilitator's Guide for Patient Focus
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/kripalani.ppt
January 01, 2010 - Overview
Define health literacy
Describe the health care experiences of low-literacy patients
Discuss … ,
Describe the health care experiences of low-literacy patients,
Discuss health literacy and medication … Overview
Define health literacy
Describe the health care experiences of low-literacy patients
Discuss … Tell me, when do you suspect a patient has low health literacy? … Overview
Define health literacy
Describe the health care experiences of low-literacy patients
Discuss
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ce.effectivehealthcare.ahrq.gov/ncepcr/tools/assessments/health-ap10.html
December 01, 2020 - Assessment Information for Patients
Appendix 11: Patient Feedback Survey Example
References … A health assessment is a set of questions, answered by patients, that asks about personal behaviors, … Health assessment questions may be asked about patients of all ages, including children and adolescents … Health literacy for better patient communication
AHRQ funded the development of the Health Literacy … Link: http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit
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ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/pharmlit.pdf
October 01, 2007 - how well an organization is
serving patients with limited health
literacy. … the
pharmacy’s service to patients with
limited health literacy? … feedback on the written materials we prepare
for our patients.
11 a. … We regularly ask our patients for verbal or written
feedback about the quality and effectiveness of … If asked, they could tell a client
where to get help to improve his or her literacy skills.
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ce.effectivehealthcare.ahrq.gov/health-literacy/professional-training/shared-decision/webinars/q-a-chronic-care.html
September 01, 2020 - Literacy
Professional Education and Training
Questions and Answers: AHRQ Webinar … Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … it facilitates plain language use with clients/patients? … https://www.ahrq.gov/health-literacy/professional-training/shared-decision/webinars/q-a-chronic-care.html
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/guide/written.html
September 01, 2020 - Literacy
Health Literacy Improvement Tools
Written Communication … Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … It may be best to start with items that are widely used or those that often prompt patient questions. … not conform to health literacy recommendations.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - The nature of these experiences may be influenced by the patients’ health
literacy, defined as the degree … challenges posed by low health literacy in their patients. … the health literacy demands they place on patients and
• Identify potential areas in which hospitals … Items in the CAHPS Health Literacy Item Set
for Hospitals
The table below lists the individual questions … patient who to call if patient had questions about medications
Topic: Communication between nurses
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmlit.pdf
October 01, 2007 - how well an organization is
serving patients with limited health
literacy. … the
pharmacy’s service to patients with
limited health literacy? … feedback on the written materials we prepare
for our patients.
11 a. … We regularly ask our patients for verbal or written
feedback about the quality and effectiveness of … If asked, they could tell a client
where to get help to improve his or her literacy skills.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
October 01, 2015 - challenges posed by low health literacy in their patients. … the health literacy demands they place on patients and
• Identify potential areas in which hospitals … want to use data from the
supplemental questions in this item set to spur improvements in patients’ … Items in the CAHPS Health Literacy Item Set
for Hospitals
The table below lists the individual questions … patient who to call if patient had questions about medications
Topic: Communication between nurses
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/index.html
March 01, 2023 - Patient-Reported Health IT and Workflow documents workflow impacts of applications that allow patients … Health Literacy
Th e AHRQ Health Literacy Universal Precautions Toolkit – 2 n d ed ition . … care, increase patient understanding of health information, and enhance support for patients of all … health literacy levels. … AHRQ’s Health Literacy Website .
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/pharmacy/guide/train3.html
September 01, 2020 - and Training
Health Literacy Publications
Patient Engagement and Education
Research … In sum, we need to adopt Universal Precautions since we do not know which patients have low health literacy … In fact, research shows that all patients, even those with high health literacy, benefit from clear … Health Literacy and Anticoagulation-related Outcomes Among Patients Taking Warfarin. … Closing the Loop: Physician Communication With Diabetic Patients Who Have Low Health Literacy.
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ce.effectivehealthcare.ahrq.gov/health-literacy/professional-training/shared-decision/webinars/q-a-settings.html
September 01, 2020 - Literacy
Professional Education and Training
Questions and Answers: AHRQ National … Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … in which they automatically administer the Patient Health Questionnaire-9 (PHQ-9) for any patients with … and provide feedback on patient preference to clinicians?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/communication-observation-form.docx
March 01, 2024 - For patients or companions whose preferred language is not English: This clinician used qualified interpreters … This clinician used open-ended questions to encourage the patient and companions to participate in the … This clinician created the expectation that they wanted the patient and companions to ask questions ( … e.g., asking “What questions do you have?”).
… Please provide other feedback about the encounter below: