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cahps.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html
December 01, 2023 - Medical Home
Health Literacy
Health Information Technology
Children with Chronic Conditions … Based on the feedback, the team revised the items for the evaluation study.
Evaluation study. … The balance of positive and negative feedback. … of Patient Experience. … Taking Patients’ Narratives about Clinicians from Anecdote to Science.
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cahps.ahrq.gov/news/newsletters/e-newsletter/900.html
February 01, 2024 - Patient Narratives Can Catalyze Staff Improvement and Bolster Survey Scores
Patient narratives—feedback … from patients in their own words, collected through structured open-ended survey questions—can help … to interpret patients’ narrative feedback in 22 ambulatory practice sites. … They found that regularly sharing patients’ narratives with staff significantly improved patient experience … Health literacy-informed communication to reduce discharge medication errors in hospitalized children
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cahps.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/Development-HIT-Item-Set.html
July 01, 2022 - Narrative Items
Patient-Centered Medical Home
Health Literacy
Health Information Technology … Does health IT change the patients' perceptions of involvement in, and sense of control over, their health … This group discussed the use of health IT by physician practices, the aspects of patient care likely … Stakeholders convened again in September 2008 to provide feedback on the item set domains, options for … patients;
How patients view health IT’s role in facilitating those functions;
What patients believe
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cahps.ahrq.gov/cahps/surveys-guidance/hp/index.html
April 01, 2024 - They address the following subjects:
Health Literacy
Children With Chronic Conditions
People With … All participants receive a private, customized feedback report that compares their results to overall … answering questions even if they think they are not in the sampled health plan? … The CAHPS Health Plan Survey includes some questions about the personal doctor, defined as the "one you … , research findings, and feedback from key stakeholders.
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
October 01, 2017 - CAHPS Survey Administration: What We Know and Potential Research Questions. … , literacy/education, health status, age, gender, and race/ethnicity, above and beyond
mail surveys … not adequately represent the patient population. … Do on-site patient satisfaction surveys bias results? … Feedback loop: testing a patient experience survey in the
safety net.
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-final508.pdf
April 01, 2018 - Teach-back is an evidence-based health literacy intervention that promotes patient
engagement, patient … Safety in Primary Care Settings by Engaging Patients and Families | 14
� CG-CAHPS Health Literacy … The CAHPS Health Literacy Item Sets focus
on assessing providers’ activities to foster and improve patients … ’ health literacy. … Health
literacy is commonly defined as patients’ ability to obtain, process, and understand the
basic
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cahps.ahrq.gov/news/newsletters/e-newsletter/827.html
August 01, 2022 - These additions augment the original RED’s bundle of patient safety and health literacy practices. … Articles featured this week include:
The effect of structured medication review followed by face-to-face feedback … health surveys. … Send questions to WorkshopInfo@ahrq.hhs.gov . … Contact Information
For comments or questions about AHRQ News Now, contact Bruce Seeman at Bruce.Seeman
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cahps.ahrq.gov/ncepcr/tools/transform-qi/deliver-facilitation/modules/menus.html
February 01, 2022 - Asking Powerful Questions.
Apply your knowledge: Communication skills. … Surveying patients with low literacy.
Apply your knowledge: Design a survey. … Asking good questions.
Follow-up on high priority goals. … 10 patients” chart audit. … Small sample audit and feedback.
Deciding whom to coach.
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cahps.ahrq.gov/cahps/faq/index.html
January 01, 2019 - About CAHPS Search or browse for answers to questions about the CAHPS program, patient experience surveys … In addition, the aspects of patient experience addressed by CAHPS surveys represent areas that both patients … Examining the role of patient experience surveys in measuring health care quality. … CAHPS surveys are intended for use across a wide range of literacy levels. … Contribute to a large and growing pool of aggregated results that can complement the client averages
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cahps.ahrq.gov/sites/default/files/wysiwyg/sdoh/SDOH-overview-presentation.pdf
July 01, 2022 - Economic
Context
• Employment
• Income
• Poverty
Education
• Attainment
• Education
funding
• Literacy … Intelligence, MarketScan, Optum)
• AHRQ’s HCUP
ZIP Code of patient or provider
County of patient or … healthcare utilization for chronic
illnesses during the COVID-19 pandemic differ by SDOH
characteristics of patients … https://www.hcup-us.ahrq.gov/
https://meps.ahrq.gov/mepsweb/survey_comp/household.jsp
Thank You
Feedback … SDOH Database: Examples of Linked Data Questions
Thank You
Thank You
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Implement_Hndbook_508_v2.pdf
January 28, 2011 - information
materials to meet the literacy and language needs of patients and
families
• Offer opportunities … Patients, families, health care practitioners, and health care leaders
collaborate in policy and program … ask patients and family members to address specific
questions. … Another option for obtaining real-time
feedback is to create a brief survey with open-ended questions … Hospitals may
also wish to add questions to obtain feedback on experiences related to
a new process
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cahps.ahrq.gov/downloads/pub/advances/vol4/Miranda.pdf
July 01, 2004 - Anticipating that the QuIC response would generate an influx of questions
regarding how patients might … safety, to obtain feedback on the content of the Five Steps to Safer Health Care,
and to identify … The first step advises patients to ask questions. … Advances in Patient Safety: Vol. 4
148
The fifth step offers questions that the patient can ask the … Testing feedback led to the transformation of this tip into a
clearer action step, encouraging patients
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/lepguide/lepguide.pdf
September 01, 2012 - Patients with limited health literacy, those who may be affected by disabilities, and those who are … Improving patient safety through informed consent for patients with limited health literacy: an implementation … effectively across cultures, languages, and health literacy levels. … (HRSA), www.hrsa.gov/index.html
United Health Communication Training: Addressing Health Literacy, Cultural … : Improving Health Literacy To Protect Patient Safety
• This public policy white paper frames the existing
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2014-materials/teamstepps-monthly-webinar-nov2014.pptx
January 01, 2014 - Page ‹#›
TeamSTEPPS
TeamSTEPPS in
Primary Care and
Outpatient Settings
Rules of Engagement
Written questions … session
A Q&A session will be held at the end of the presentation
The lines will open for call-in questions … and explaining results was too time consuming for the providers
Patient anxiety, lack of medical literacy … scale
Review the project within 2-4 weeks to determine what changes need to be made based on user feedback … scale
Review the project within 2-4 weeks to determine what changes need to be made based on user feedback
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cahps.ahrq.gov/cahps/surveys-guidance/cg/index.html
September 01, 2023 - customize questionnaires, users can add supplemental items , including a structured series of open-ended questions … This reference period allows respondents to consider multiple experiences with care when answering the questions … 3.0 version to prompt respondents to consider in-person, phone, and video visits when they answer the questions … Patient-Centered Medical Home (PCMH)
Health Literacy
Health Information Technology
FAQs About the … plan, and purchaser communities, as well as feedback from patients.
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/implementation-guide-making-informed-consent-informed-choice.pdf
January 01, 2017 - literacy specialists to improve forms.
• If patient and family members on hospital advisory committees … Use health literacy
universal precautions
X percent of patients will report that explanations of what … Version
The following survey is intended to obtain feedback from patients immediately following
an … in private space
c) Use health literacy universal precautions
d) Call for qualified interpreters when … in private space
c) Use health literacy universal precautions
d) Call for qualified interpreters when
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cahps.ahrq.gov/challenges/past/step-up-app/index.html
January 01, 2022 - , and emotional health, measuring what patients are able to do and how they feel, via a questionnaire … and providers, and is able to parse user input and feedback into structured data. … Health Wizz: The Health Wizz™ solution incentivizes patients to provide sought-after data through "Campaigns … literacy gaps via simple designs, increasing patient engagement via personalization, and improving data … by providing the option for patients to fill out PRO questions before or during office visits via a
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cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/mod5-facguide.html
March 01, 2017 - Toolkit
MRSA Prevention
Non-ICU Patients With Devices
Reduce CAUTI in LTC Facilities … Slide 24: Questions That You Answer 6
Say:
The following are questions you and all facility staff … literacy levels, or health complications like dementia or loss of hearing. … They listen to the questions staff ask and provide respectful, honest feedback. … administrators questions, and the care team should feel comfortable asking the adviser questions.
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cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursinghome-resourcelist.pdf
April 01, 2023 - Feedback. … improve their
communication with older adults by focusing on health literacy issues. … The primer also identifies known risk factors for ADEs, including health literacy, patient
characteristics … for at-risk patients.
9. … Feedback and Communication About Incidents
1. Provide Feedback to Frontline Staff
2.
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - medical homes, and health literacy. … Learn
more about these item sets:
• Patient Narratives
• Patient-Centered Medical Home
• Health Literacy … Health Literacy
The Adult version of the Health Literacy Item Set offers one composite measure:
How … Review the items in the composite measure from the Health Literacy Item Set. … Medical Home
Health Literacy
Health Information Technology
Guidance on Reporting Clinician & Group