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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=10
March 19, 2024 - a complaint to the health plan was confusing
Adult
Health Plan
Health literacy … Adult
Health Plan
Health literacy
P-HL23 … Patient found information about health plan
Adult
Health Plan
Health literacy … Adult
Health Plan
Health literacy
P-HL8 … illness or health condition
Adult
Health Plan
Health literacy
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=11
March 19, 2024 - to the health plan
Adult
Health Plan
Health literacy … Adult
Health Plan
Health literacy
P-HL41 … Health Plan
Health literacy
P-HL42
Information about how … Health literacy
P-HL48
Patient looked for information from the health … Health Plan
Health literacy
Pagination
« first
« First
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=21
March 19, 2024 - information technology
(21)
Health literacy
(115)
Health promotion & education
(15)
Improving … Patient had to sign forms
Adult
Hospital
Health literacy … in filling out a form
Adult
Hospital
Health literacy … Adult
Hospital
Health literacy
H-HL30
Patient … health facility
Adult
Hospital
Health literacy
H-HL33
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmlitap2.pdf
October 15, 2007 - A Pharmacy Health Literacy Assessment Tool User's Guide: Appendix 2
Auditor:___________________ Pharmacy … : ___________________
Date:_______________
Health Literacy Assessment Tour Guide … Warning labels
36
Appendix 2: Health Literacy Assessment Tour Guide (continued)
1 2 3 N/A
12. … Informational posters and signs on the pharmacy
walls
38
Appendix 2: Health Literacy Assessment … On the telephone
39
Appendix 2: Health Literacy Assessment Tour Guide (continued)
YES NO
19.
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=1
March 18, 2024 - information technology
(21)
Health literacy
(115)
Health promotion & education
(15)
Improving … literacy
C-HL10
Patient saw provider for specific illness or health … questions or concerns
Adult
Clinician & Group
Health literacy … easy to understand
Adult
Clinician & Group
Health literacy … & Group
Health literacy
C-HL13
Provider asked patient to
-
www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/tools/factsheet.html
September 01, 2020 - Literacy
Professional Education and Training
The SHARE Approach: A Model for Shared … Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … Shared decisionmaking occurs when a health care provider and a patient work together to make a health … https://www.ahrq.gov/health-literacy/professional-training/shared-decision/tools/factsheet.html
-
www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/webinars/index.html
September 01, 2020 - Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … December 9, 2015: Implementation of Shared Decision Making with Low Health Literacy Patients
Access … Literacy. … https://www.ahrq.gov/health-literacy/professional-training/shared-decision/webinars/index.html
-
www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/tools/index.html
February 01, 2021 - Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … Tool 4: Health Literacy and Shared Decisionmaking: A Reference Guide for Health Care Providers ( PDF … , 2.64 MB)
This health literacy 101 fact sheet offers an overview of health literacy challenges in … the United States, addresses universal health literacy precautions, and provides practical tips health
-
www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/success/index.html
September 01, 2020 - Literacy
Professional Education and Training
SHARE Approach Success Stories … Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … and Training
Health Literacy Publications
Patient Engagement and Education
Research … Since that time, a growing number of health systems, health payers, clinicians, and other professionals … https://www.ahrq.gov/health-literacy/professional-training/shared-decision/success/index.html
-
www.qualitymeasures.ahrq.gov/sites/default/files/publications2/files/pharmtrain.pdf
January 01, 2010 - Define health literacy
2. Describe the health care experiences of low-
literacy patients
3. … literacy,
• Describe the health care experiences of low-
literacy patients,
• Discuss health literacy … literacy, and 12% have proficient health
literacy. … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health Literacy. … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health
Literacy.
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=9
March 19, 2024 - information technology
(21)
Health literacy
(115)
Health promotion & education
(15)
Improving … plan about how to stay healthy
Adult
Health Plan
Health literacy … about how to stay healthy
Adult
Health Plan
Health literacy … how to stay healthy
Adult
Health Plan
Health literacy … to the health plan was confusing
Adult
Health Plan
Health literacy
-
www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod3-guide.html
September 01, 2020 - Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education … Health literacy
Slide 29. … Return to Contents
Introduce Health Literacy (15 minutes)
Slide 28: Health literacy
Training … Return to Contents
Slide 29: Health literacy defined
Training Guide Script
Say: Health literacy … health literacy.
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=6&search_api_fulltext=&sort=desc
make a complaint to the health plan
Adult
Health Plan
Health literacy … Adult
Health Plan
Health literacy
P-HL30 … Health Plan
Health literacy
P-HL29
Coverage and benefits … Adult
Health Plan
Health literacy
P-HL24 … for information about health plan
Adult
Health Plan
Health literacy
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=8&search_api_fulltext=&sort=asc
doctor about health questions or concerns
Adult
Health Plan
Health literacy … Adult
Health Plan
Health literacy
P-HL8 … specific illness or health condition
Adult
Health Plan
Health literacy … Adult
Health Plan
Health literacy
P-HL11 … Health Plan
Health literacy
P-HL12
Personal doctor asked
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=18&search_api_fulltext=&sort=desc
or other test
Adult
Health Plan
Health literacy
P-HL17 … , or other test were easy to understand
Adult
Health Plan
Health literacy … about health plan
Adult
Health Plan
Health literacy … Adult
Health Plan
Health literacy
P-HL25 … was easy to understand
Adult
Health Plan
Health literacy
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=16&search_api_fulltext=&sort=asc
test, x-ray, or other test
Adult
Health Plan
Health literacy … was easy to understand
Adult
Health Plan
Health literacy … health plan
Adult
Health Plan
Health literacy
P-HL24 … Adult
Health Plan
Health literacy
P-HL26 … Health plan information was confusing
Adult
Health Plan
Health literacy
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=6&search_api_fulltext=&sort=asc
information technology
(21)
Health literacy
(115)
Health promotion & education
(15)
Improving … Health Plan
Health literacy
P-HL4
Patient talked with personal … doctor about health questions or concerns
Adult
Health Plan
Health literacy … health condition
Adult
Clinician & Group
Health literacy … Health literacy
C-HL12
Instructions about specific illness or health
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=5&search_api_fulltext=&sort=asc
information technology
(21)
Health literacy
(115)
Health promotion & education
(15)
Improving … Health literacy
C-HL10
Patient saw provider for specific … illness or health condition
Adult
Clinician & Group
Health literacy … questions or concerns
Adult
Clinician & Group
Health literacy … literacy
C-HL5
Patient talked with provider about health questions or
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=16&search_api_fulltext=&sort=desc
information technology
(21)
Health literacy
(115)
Health promotion & education
(15)
Improving … & Group
Health literacy
C-HL2
Provider used medical words … Adult
Clinician & Group
Health literacy
C-HL5 … health
Adult
Clinician & Group
Health literacy
C-HL10 … Clinician & Group
Health literacy
Pagination
« first
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=7&search_api_fulltext=&sort=asc
information technology
(21)
Health literacy
(115)
Health promotion & education
(15)
Improving … Clinician & Group
Health literacy
C-HL6
Provider showed … questions or concerns
Adult
Clinician & Group
Health literacy … health
Adult
Clinician & Group
Health literacy
C-HL10 … side effects
Adult
Clinician & Group
Health literacy