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www.ahrq.gov/evidencenow/model/profiles/st-josephs.html
March 01, 2021 - Provide Community-based Care
As the sun comes up on a brisk Tuesday morning, Bon Secours Richmond Health … clinic for local patients—using the gym as the waiting room and Sunday school classrooms for health … Although not your typical health clinic, the Care-A-Van program in Richmond conducts more than 12,500 … , a larger faith-based health system in Virginia. … to keep patients informed about the care they receive through visit summaries tailored to patients’ literacy
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www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-table41.html
March 01, 2013 - *
**
*
*
*
Feedback and communication
*
*
*
*
(2)
12 , 20 **
*
Health … literacy
*
**
*
*
*
*
Information technology infrastructure
**
**
**
*
*
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-interpreter-hpcahps-adult_2157-4a.docx
June 02, 2025 - CAHPS® Health Plan Survey 5.0 Supplemental Items: Interpreter Services
Population Version: Adult … Supplemental Items for the CAHPS® Health Plan Survey 5.0
Topic: Interpreter Services
Population Version … : Adult
Language: English
Users of the CAHPS® Health Plan Survey are free to incorporate supplemental … In the last 12 months, did you need an interpreter to talk with someone from your health plan? … In the last 12 months, how often did you get an interpreter to talk with someone from your health plan
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/fry-administering.pdf
June 02, 2025 - Patient experience refers to what happened in a health care setting. … It
encompasses the range of interactions that patients have with the health care
system, including: … Patient experience is strongly associated with:
Health Outcomes
▪ Patient adherence
▪ Process of care … Care
Enrollee Experience with Health
Plans
► Health Plan
► Home and Community-Based
Services … Literacy
• Health Information Technology
• Communication
• Narrative Items
• User-developed items
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/preparing_questionnaire_cg30.pdf
September 01, 2015 - Literacy Item Set for
Clinicians & Groups
• About the Cultural Competence Item Set
• About the … Health Information
Technology Item Set
• About the Patient-Centered Medical
Home (PCMH) Item Set … information technology, patient-centered medical homes, and health
literacy. … Literacy Item Set for Clinicians & Groups
• About the Cultural Competence Item Set
• About the Health … important to keep in mind that not all
patients with email addresses have sufficient knowledge or literacy
-
www.ahrq.gov/patient-safety/reports/engage/interventions/teachback-slides.html
May 01, 2017 - The figure also shows that external factors such as the health care system, culture, community, and environment … Evidence-based Health Literacy Intervention.
Communication approach for shared decision-making. … Strategy categories such as Etool, shared decision making, health literacy, patient activation, medication … The effectiveness of the teach-back method on adherence and self-management in health education for people
-
www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamily3.html
July 01, 2018 - patients who are at a power disadvantage (e.g., because of lower levels of education, language, or literacy … literacy . … reports that more than 90 million American adults have marginal literacy skills and are unable to read … Additionally, more than 80 percent of American adults have less than "proficient" health literacy skills … Barriers to engagement for patient and family members include fear, uncertainty, health literacy, and
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-experience-fry-webinar.pdf
January 01, 2014 - , including their care from
health plans, and from doctors, nurses, and staff in hospitals,
physician … practices, and other health care facilities. … As an integral
component of health care quality, patient experience includes several
aspects of health … Examining the role of patient experience surveys in measuring
health care quality. … Literacy
Interpreter Services
Health Information Technology
Narrative Elicitation
Many others
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/iadapt/yelin.pdf
December 19, 2014 - However, some
vulnerable populations--defined by race/ethnicity, language,
literacy, and socioeconomic … This project developed a printed medication guide for patients
and a decision aid for health care providers … Study Populations African American
Asian Hispanic/Latino
Health Condition Addressed
Rheumatoid Arthritis … Dissemination Tool and/or Method
Decision Aid for health care providers
(available in English, Spanish
-
www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/involving-patients-families-in-safety-slides.pdf
July 25, 2023 - Minnesota Department of
Health,
2. Minnesota Medical
Association,
3. … Teach-back is an evidence-based health literacy strategy to ensure that you have explained information … The AHRQ Health Literacy Universal Precautions Toolkit, which helps healthcare systems enhance support … for patients of all health literacy levels, contains many tools that can help healthcare professionals … National Action Alliance to Advance Patient Safety
Stratis Health
Stratis Health and Patient Safety
-
www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-table31.html
March 01, 2013 - Health literacy.
Information technology infrastructure.
Service capacity.
-
www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2019qdr-core-measures-quality.pdf
January 01, 2019 - 65.9% in 2017 -6.0 0.017
Health Literacy Adults who had a doctor's office or clinic
visit in the … Literacy Adults who had a doctor's office or clinic
visit in the last 12 months whose health
providers … Literacy Adults who had a doctor's office or clinic
visit in the last 12 months whose health
providers … Literacy Adults who had a doctor's office or clinic
visit in the last 12 months whose health
providers … care
(HHCAHPS)
88.2% in 2012 89.4% in 2018 -1.5 0.001
Health Literacy Adults who reported that
-
www.ahrq.gov/patient-safety/reports/engage/interventions/warmhandoff.html
June 01, 2023 - Family Engagement in Primary Care
A warm handoff is a transfer of care between two members of the health … Date: April 19, 2017
Additional AHRQ Materials – Warm Handoff
Health Literacy Universal
-
www.ahrq.gov/research/findings/final-reports/environmental-scan-programs/envscan-program-apa.html
April 01, 2018 - Continuing Education Patient Safety
Education Training
Eliminate Medical Error
Health … Care Error Training
Health Care Quality Improvement
Health Literacy Training
Healthcare … Healthcare Quality Improvement
Iatrogenesis
Iatrogenisis Reduction
Improve Health … Outcomes
Improve Patient Safety
Improved Health Outcomes
Improved Patient Safety … Patient Health Assessment Education
Patient Health Care Training
Patient Health Education
-
www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
March 01, 2020 - and health services. … literacy barriers that have a negative impact on their experience with care and health care outcomes … and health literacy barriers for their members include the following:
Maintaining complete and accurate … Plan (GHP) partnered with Genesys Health System to develop a health navigator program for low-income … Literacy Universal Precautions Toolkit, Second Edition .
-
www.ahrq.gov/sites/default/files/wysiwyg/data/infographics/patient-safety-issues.pdf
June 02, 2025 - Improve
communication
and health literacy
through
Teach-Back.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/infographicposter-final508_0.pdf
June 02, 2025 - Improve
communication
and health literacy
through
Teach-Back.
-
www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/redtool2.html
March 01, 2013 - Substance abuse or mental health comorbidities? … Low health literacy, low levels of activation, depressive symptoms, 7,8 substance abuse, 9 no followup … In addition to training on the RED, effective DEs and callers should be trained on health literacy communication … It was designed with the assistance of graphic design and health literacy consultants so that the information … Providing discharge education to patients with limited English proficiency, limited health literacy,
-
www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool2.html
March 01, 2013 - Substance abuse or mental health comorbidities? … Low health literacy, low levels of activation, depressive symptoms, 7,8 substance abuse, 9 no followup … In addition to training on the RED, effective DEs and callers should be trained on health literacy communication … It was designed with the assistance of graphic design and health literacy consultants so that the information … Providing discharge education to patients with limited English proficiency, limited health literacy,
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/interpreter-hpcahps-adult-spanish-2157-4b.docx
June 02, 2025 - CAHPS® Health Plan Survey 5.0 Supplemental Items: Interpreter Services
Population Version: Adult … Supplemental Items for the CAHPS® Health Plan Survey 5.0
Topic: Interpreter Services
Population Version … : Adult
Language: Spanish
Users of the CAHPS® Health Plan Survey are free to incorporate supplemental