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cahpsdatabase.ahrq.gov/files/2018CAHPSHealthPlanChartbook.pdf
October 01, 2018 - Department of Health and Human
Services. … Plan
Information and
Customer Service
Getting
Needed Care
CAHPS Health Plan Survey Database … Plan
Information and
Customer Service
Getting
Needed Care
CAHPS Health Plan Survey Database … Plan
Information and
Customer Service
Getting
Needed Care
CAHPS Health Plan Survey Database … Plan
Information and
Customer Service
How Well Doctors
Communicate
CAHPS Health Plan Survey
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook.pdf
October 01, 2017 - Department of Health and Human
Services. … Medicaid
population for all composites and ratings except for the Health Plan Information and Customer … the Health Plan Information and Customer Service composite and
the ratings for Personal Doctor and … Plan
Information and
Customer Service
Getting
Needed Care
CAHPS Health Plan Survey Database … Plan
Information and
Customer Service
Getting
Needed Care
CAHPS Health Plan Survey Database
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cahpsdatabase.ahrq.gov/HCBSDSS/Register.aspx
Register
Login
Help
The CAHPS Home and Community Based Services Survey Data Submission … The CAHPS Database will review your request and will send you an e-mail with the information to access … CAHPS Home and Community Based Survey Data Submission System … An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information … Public Health Service Act [42 U.S.C. 299c-3(c) and 42 U.S.C. 242m(d)].
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cahpsdatabase.ahrq.gov/files/CH/Child-HCAHPS-Database-Webcast_2022-508.pdf
January 01, 2022 - the CAHPS Program
• AHRQ is:
► A research and science-based agency of the US Department of Health … and Human Services that supports evidence-based practices … voluntary databases
7
CAHPS Database Overview
• Databases are for selected CAHPS surveys
► CAHPS Health … Plan (HP) Survey
► CAHPS Clinician & Group (CG) Survey
► CAHPS Home and Community-Based Services ( … • For more information: https://www.ahrq.gov/cahps/surveys-
guidance/hospital/about/child_hp_survey.html
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cahpsdatabase.ahrq.gov/files/2012CAHPSClinicianGroup.htm
October 01, 2013 - PCMH Combined
Visit
Adult
Access (Getting Timely Appointments, Care, and Information … , Care, and Information)
62%
69%
Provider Communication (How Well Providers Communicate … , and Information
How Well Providers Communicate with Patients
Helpful, Courteous, and Respectful … services research questions related to patient experience of care as measured by CAHPS. … Department of Health and Human Services.
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cahpsdatabase.ahrq.gov/files/2013CAHPSHealthPlanChartbook.pdf
November 01, 2013 - composites and ratings except for Health Plan Information and Customer Service … : What Consumers Say About Their Experiences with Their Health Plans and Medical Care
Health Plan Information … and Customer Service
Combines responses from two questions about health plan information and customer … Plan
Database to help answer important health services research questions related to patient
experience … Department of Health and Human
Services.
2013 CAHPS Health Plan Survey Database
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F2.htm
January 01, 2017 - Plan Information and Customer Service composite: 53%
Year 2008: Getting Needed Care composite … Plan Information and Customer Service composite: 57%
Year 2009: Getting Needed Care … Plan Information and Customer Service composite: 58%
Year 2010: Getting Needed Care … Plan Information and Customer Service composite: 58%
Year 2011: Getting Needed Care … Plan Information and Customer Service composite: 68%
www.cahps.ahrq.gov
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F5.htm
January 01, 2017 - Plan Information and Customer Service composite: 61%
Year 2008: Getting Needed Care … Plan Information and Customer Service composite: 58%
Year 2009: Getting Needed Care … Plan Information and Customer Service composite: 59%
Year 2010: Getting Needed Care … Plan Information and Customer Service composite: 59%
Year 2011: Getting Needed Care … Plan Information and Customer Service composite: 67%
www.cahps.ahrq.gov
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F11.htm
January 01, 2017 - Plan Information and Customer Service composite: N/A
Year 2008: Getting Needed Care … Plan Information and Customer Service composite: 65%
Year 2009: Getting Needed Care … Plan Information and Customer Service composite: 66%
Year 2010: Getting Needed Care … Plan Information and Customer Service composite: 66%
Year 2011: Getting Needed Care … Plan Information and Customer Service composite: 73%
www.cahps.ahrq.gov
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cahpsdatabase.ahrq.gov/files/2016CAHPSClinicianGroup.htm
July 01, 2017 - 2016 Chartbook: What Patients Say About Their Health Care Providers and Medical Practices … Department of Health and Human Services.
Table of contents
1. … The lowest scoring core survey composite is "Getting Timely Appointments, Care, and Information" (Access … Information" (Access) and "Helpful, Courteous, and Respectful Office Staff"(Office Staff) composites … on health questions or concerns 5% 14% 81%
99,317
Provider knew important information about
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cahpsdatabase.ahrq.gov/files/2015CAHPSHealthPlanChartbook/ALTText1_F6.htm
January 01, 2015 - Plan Information and Customer Service composite: N/A
Year 2008: Getting Needed Care composite: 63% … Information and Customer Service composite: 65%
Year 2009: Getting Needed Care composite: 63%, Getting … composite: 64%, How Well
Doctors Communicate composite: 75%, Health Plan Information and Customer … composite: 65%, How Well
Doctors Communicate composite: 78%, Health Plan Information and Customer … Service composite: 68%
* Data not available for 2007 Health Plan Information and Customer Service
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cahpsdatabase.ahrq.gov/files/2016CAHPSHealthPlanChartbook/ALTText1_F1.htm
January 01, 2016 - Plan Information and Customer Service composite: 53%
Year 2008: Getting Needed Care composite … Plan Information and Customer Service composite: 57%
Year 2009: Getting Needed Care … Plan Information and Customer Service composite: 58%
Year 2010: Getting Needed Care … Plan Information and Customer Service composite: 58%
Year 2011: Getting Needed Care … Plan Information and Customer Service composite: 67%
www.cahps.ahrq.gov
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cahpsdatabase.ahrq.gov/files/2016CAHPSHealthPlanChartbook/ALTText1_F7.htm
January 01, 2016 - Plan Information and Customer Service composite: N/A
Year 2008: Getting Needed Care composite … Plan Information and Customer Service composite: 65%
Year 2009: Getting Needed Care … Plan Information and Customer Service composite: 66%
Year 2010: Getting Needed Care … Plan Information and Customer Service composite: 66%
Year 2011: Getting Needed Care … Plan Information and Customer Service composite: 68%
www.cahps.ahrq.gov
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cahpsdatabase.ahrq.gov/files/2016CAHPSHealthPlanChartbook/ALTText1_F3.htm
January 01, 2016 - Plan Information and Customer Service composite: 58%
Year 2009: Getting Needed Care … Plan Information and Customer Service composite: 59%
Year 2010: Getting Needed Care … Plan Information and Customer Service composite: 59%
Year 2011: Getting Needed Care … Plan Information and Customer Service composite: 60%
Year 2013: Getting Needed Care … Plan Information and Customer Service composite: 68%
www.cahps.ahrq.gov
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cahpsdatabase.ahrq.gov/files/2015CAHPSHealthPlanChartbook/ALTText1_F2.htm
January 01, 2015 - Plan Information and Customer Service composite: 53%
Year 2008: Getting Needed Care composite: 48% … Information and Customer Service composite: 57%
Year 2009: Getting Needed Care composite: 51%, Getting … composite: 54%, How Well
Doctors Communicate composite: 68%, Health Plan Information and Customer … Plan Information and Customer Service composite: 60%
Year 2013: Getting Needed Care composite: 52% … composite: 58%, How Well
Doctors Communicate composite: 73%, Health Plan Information and Customer
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cahpsdatabase.ahrq.gov/files/2015CAHPSHealthPlanChartbook/ALTText1_F4.htm
January 01, 2015 - Plan Information and Customer Service composite: 61%
Year 2008: Getting Needed Care composite: 50% … Information and Customer Service composite: 58%
Year 2009: Getting Needed Care composite: 55%, Getting … composite: 69%, How Well
Doctors Communicate composite: 73%, Health Plan Information and Customer … Plan Information and Customer Service composite: 60%
Year 2013: Getting Needed Care composite: 57% … composite: 72%, How Well
Doctors Communicate composite: 77%, Health Plan Information and Customer
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cahpsdatabase.ahrq.gov/files/2015CAHPSClinicianGroup.htm
July 01, 2016 - 2015 Chartbook: What Patients Say About Their Health Care Providers and Medical Practices … Department of Health and Human Services.
Table of contents
1. … on health questions or concerns 4% 11% 85%
342,267
Provider knew important information about … on health questions or concerns 3% 9% 89%
21,469
Provider knew important information about … on health questions or concerns 1% 8% 91%
139,934
Provider knew important information about
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F8.htm
January 01, 2017 - Plan Information and Customer Service composite: 57%
Year 2013: Getting Needed Care … Plan Information and Customer Service composite: 61%
Year 2014: Getting Needed Care … Plan Information and Customer Service composite: 64%
Year 2015: Getting Needed Care … Plan Information and Customer Service composite: 65%
Year 2016: Getting Needed Care … Plan Information and Customer Service composite: 66%
www.cahps.ahrq.gov
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cahpsdatabase.ahrq.gov/files/2016CAHPSHealthPlanChartbook/ALTText1_F5.htm
January 01, 2016 - Plan Information and Customer Service composite: 57%
Year 2013: Getting Needed Care composite … Plan Information and Customer Service composite: 61%
Year 2014: Getting Needed Care … Plan Information and Customer Service composite: 64%
Year 2015: Getting Needed Care … Plan Information and Customer Service composite: 65%
Year 2016: Getting Needed Care … Plan Information and Customer Service composite: 64%
www.cahps.ahrq.gov
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cahpsdatabase.ahrq.gov/files/2019CAHPSClinicianGroupChartbook.pdf
October 01, 2020 - Department of Health and Human Services. … Access
65%
of patients reported always
receiv ing timely appointments,
care, and information. … Getting Timely Appointments, Care, and Information (Access) was the
lowest scoring measure (65%). … Survey results are presented
in the following order:
o Getting Timely Appointments, Care, and Information … Adult Survey 3.0 Measures
Getting Timely Appointments, Care, and Information (Access)
In the last