-
cahpsdatabase.ahrq.gov/files/HCBS/HCBS-WebcastSlides.pdf
October 02, 2019 - Systems Research: Invest in research and
evidence to make health care safer and improve quality … PE data
► Provides information on…
− reporting patient experience information
− quality improvement … Group
Center for Medicaid and CHIP Services, Centers for Medicare & Medicaid Services
Kerry Lida, PhD … Group
Center for Medicaid and CHIP Services, Centers for Medicare & Medicaid Services
12
HCBS Quality … Related Information
► www.medicaid.gov/medicaid/ltss/teft-
program/index.html
• CAHPS Home and Community
-
cahpsdatabase.ahrq.gov/files/HCBS/HCBS_Webcast_2021-508.pdf
January 01, 2021 - related materials to assess
patient experience in health care settings and with
health plans and providers … Programs Group, Center for Medicaid and CHIP Services, Centers for Medicare &
Medicaid Services … Mental Health
Services Program 209 1% 7% 92% 3
Dept.of Health and
Human Services
Physical Disability … Assistance
Program 177 12% 23% 65% 1
Dept.of Health and
Human Services TBI Program 185 4% 11 % … % 3
Dept.of Health and
Human Services IDD Program 209 7% 17% 76% 1
30
Example Online Reporting
-
cahpsdatabase.ahrq.gov/files/HCBS/HCBS-DUA-with-CMS-Authorizations.pdf
May 01, 2024 - CAHPS Home and Community-Based Services Survey Data Use Agreement
The CAHPS Home and Community-Based … of data on
State Agency, program, provider, health plan, medical group and State performance as measured … The Database is funded by the Centers for Medicare and Medicaid Services (CMS) and managed and administered … The AHRQ confidentiality statute, Section 944(c) of the Public Health
Service Act (42 U.S.C. 299c-3( … Please complete the information below, sign, and return all pages of this data use agreement to Westat
-
cahpsdatabase.ahrq.gov/files/HCBS/HCBS-DUA-with-CMS-Authorizations-FINAL.pdf
August 01, 2021 - CAHPS Home and Community-Based Services Survey Data Use Agreement
The CAHPS Home and Community-Based … of data on
State Agency, program, provider, health plan, medical group and State performance as measured … The Database is funded by the Centers for Medicare and Medicaid Services (CMS) and managed and administered … The AHRQ confidentiality statute, Section 944(c) of the Public Health
Service Act (42 U.S.C. 299c-3( … Please complete the information below, sign, and return all pages of this data use agreement to Westat
-
cahpsdatabase.ahrq.gov/files/HCBS/Participating%20in%20the%202021%20CAHPS%C2%AE%20Home%20and%20Community-Based%20Services%20(HCBS%20CAHPS)%20Survey%20Database.pdf
May 05, 2021 - settings with
health plans and providers. … and Human Services and operated by AHRQ. … Elderly Health Programs Group. … The survey also collects information
about the extent to which the services
the participant receiver … age and other
demographic information.
-
cahpsdatabase.ahrq.gov/files/2021CAHPSHealthPlanChartbook.pdf
December 01, 2021 - Department of Health and Human Services. … Plan Information and Customer Service 70% 69% 71% 72% 65%
Customer service gave necessary information … Plan Information and Customer Service 70% 67% 71% 71% 66%
Customer service at child’s health plan … of Care and Services
Got help needed from child's doctors or health providers in contacting child's … Plan Information and Customer Service 68% 66% 70% 64%
Customer service at child’s health plan gave
-
cahpsdatabase.ahrq.gov/files/HP/Health-Plan-DUA-with-Authorizations.pdf
February 01, 2024 - plans to enable AHRQ and the Centers for Medicare & Medicaid Services (CMS) to inform the health
plans … The State agency will use the
information solely for the purpose of identifying the names of health … An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information … Please complete the information below, sign, and return all pages of this data use agreement to Westat … Disparities Report;
3) To enable AHRQ to provide data to the Centers for Medicare & Medicaid Services
-
cahpsdatabase.ahrq.gov/default_landing.aspx
January 01, 2025 - Survey
The survey results in the CAHPS Databases contribute to several products and services: … Review Home and Community-Based Services Survey Chartbooks . … Research datasets of de-identified data files that can help answer important health services research … Users of the Health Plan Survey, the Child Hospital Survey, and the Home and Community-Based Services … Provide information about the organization.
-
cahpsdatabase.ahrq.gov/Default_landing.aspx
January 01, 2025 - Survey
The survey results in the CAHPS Databases contribute to several products and services: … Review Home and Community-Based Services Survey Chartbooks . … Research datasets of de-identified data files that can help answer important health services research … Users of the Health Plan Survey, the Child Hospital Survey, and the Home and Community-Based Services … Provide information about the organization.
-
cahpsdatabase.ahrq.gov/files/2014CAHPSHealthPlanChartbook.htm
October 01, 2014 - Department of Health and Human Services.
Table of contents
1. INTRODUCTION
2. … and ratings except for the CHIP Health Plan Information and Customer Service composite. … The Adult Medicaid composite showing the highest rate of improvement is Health Plan Information and Customer … NCQA chose not to publicly report the Health Plan Information and Customer Service composite in 2007 … Plan Database to help answer important health services research questions related to patient experience
-
cahpsdatabase.ahrq.gov/files/2013CAHPSHealthPlanChartbook.htm
November 01, 2013 - and ratings except for Health Plan Information and Customer Service. … Plan Information and Customer Service
Combines responses from two questions about health plan information … Plan Database to help answer important health services research questions related to patient experience … did your health plan’s customer service give you the information or help you needed? … Department of Health and Human Services.
-
cahpsdatabase.ahrq.gov/files/HCBS/CAHPS-HCBS-WebcastTranscript.pdf
October 01, 2019 - and Medicaid Services. … information. … also for health systems research. … Services, promoting high quality and accessible Home and Community Based Services, and then also
promoting … There may be small
groups of States and meeting with them and so please do send us your contact information
-
cahpsdatabase.ahrq.gov/files/2015CAHPSHealthPlanChartbook.htm
December 01, 2015 - Department of Health and Human Services.
Table of contents
1. INTRODUCTION
2. … for all composites and ratings except for the CHIP Health Plan Information and Customer Service composite … NCQA chose not to publicly report the Health Plan Information and Customer Service composite in 2007 … The Adult Medicaid composite showing the highest rate of improvement is Health Plan Information and Customer … Plan Database to help answer important health services research questions related to patient experience
-
cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook.htm
October 01, 2017 - Department of Health and Human Services.
TABLE OF CONTENTS
1. … Adult Medicaid population for all composites and ratings except for the Health Plan Information and … the Health Plan Information and Customer Service composite and the ratings for Personal Doctor and Specialist … Plan Information and Customer Service composite. … Health Plan Information & Customer Service
In the last 6 months, how often did your health plan
-
cahpsdatabase.ahrq.gov/files/2016CAHPSHealthPlanChartbook.htm
October 01, 2016 - Department of Health and Human Services.
TABLE OF CONTENTS
1. … for all composites and ratings except for the CHIP Health Plan Information and Customer Service composite … Plan Information and Customer Service Composite 13% 20% 67%
23,130
Customer service … at child's health plan gave information or help needed 18% 24% 58%
21,720
Customer … Health Plan Information & Customer Service
In the last 6 months, how often did your health plan
-
cahpsdatabase.ahrq.gov/files/2019CAHPSHealthPlanChartbook.pdf
October 01, 2019 - Department of Health and Human Services. … How Well Doctors Communicate 75% 79% 80% 79%
Health Plan Information and Customer Service 69% … Usually
0 % 2 0 % 40% 6 0 %
Always
8 0 % 100%
N
Health Plan Information and Customer Service … 0 % 2 0 % 40% 60%
Always
8 0 % 100%
N
Health Plan Information and Customer Service Composite … Plan
Information and
Customer Service
How Well Doctors
Communicate
CAHPS Health Plan Survey
-
cahpsdatabase.ahrq.gov/files/2014CAHPSHealthPlanChartbook.pdf
October 01, 2014 - Department of Health and Human Services. … composites and ratings except for the CHIP Health Plan Information and Customer
Service composite … Health Plans and Medical Care
October 2014 www.cahpsdatabase.ahrq.gov | 13
Health Plan Information … and Customer Service
Combines responses from two questions about health plan information and customer … Plan
Database to help answer important health services research questions related to patient
experience
-
cahpsdatabase.ahrq.gov/files/2018CAHPSHealthPlanChartbook.pdf
October 01, 2018 - Department of Health and Human
Services. … Plan
Information and
Customer Service
Getting
Needed Care
CAHPS Health Plan Survey Database … Plan
Information and
Customer Service
Getting
Needed Care
CAHPS Health Plan Survey Database … Plan
Information and
Customer Service
Getting
Needed Care
CAHPS Health Plan Survey Database … Plan
Information and
Customer Service
How Well Doctors
Communicate
CAHPS Health Plan Survey
-
cahpsdatabase.ahrq.gov/files/2015CAHPSHealthPlanChartbook.pdf
December 01, 2015 - Department of Health and Human Services. … population for all composites and ratings except for the CHIP Health Plan
Information and Customer … Health Plans and Medical Care
December 2015 www.cahpsdatabase.ahrq.gov | 17
Health Plan Information … and Customer Service
Combines responses from two questions about health plan information and customer … Plan
Database to help answer important health services research questions related to patient
experience
-
cahpsdatabase.ahrq.gov/files/2020CAHPSHealthPlanChartbook.pdf
January 01, 2021 - Department of Health and Human Services. … Plan Information and
Customer Service
Getting Care Quickly
Getting Needed Care
CAHPS Health Plan … Plan Information and Customer Service 11% 20% 68% 14,618
Customer service at child's health plan … Plan
Information and
Customer Service
Getting Needed
Care
CAHPS Health Plan Survey Database 2020 … Plan Information
and Customer Service
Getting Needed Care
CAHPS Health Plan Survey Database 2020