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161. CAHPS Bibliography | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/bibliography/index.html
     November 01, 2024 - National Results From the HCAHPS Survey. Med Care. Jan 1 2024 , 62(1): 37-43. … National Results From the HCAHPS Survey - PubMed (nih.gov) Navarro S , Tsui J , Barzi A ,

162. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/1_Carla_Zema_Intro_slides_1-23.pdf
     October 08, 2013 - CAHPS American Indian Survey CAHPS Home Health Care Survey Facility Surveys CAHPS Hospital Survey (HCAHPS

163. Lessons from the Field: Making Performance Comparisons (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/lessons/lessons-performance-comparisons.pdf
     October 01, 2019 - University of Florida/Child Health Quality Partnership FQHCs Federally Qualified Health Clinics HCAHPS … Key Findings • The CEPQM team found that HCAHPS composite and single-item measures (related to the … Variation in Family Experience of Pediatric Inpatient Care as Measured by Child HCAHPS.

164. Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 2022 Virtual Research Meeting Summary: Assessing Patient Experience for Insights into Enhancing Equity in Healthcare (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-virtual-research-meeting-summary_2022.pdf
     January 01, 2022 - Figure 3: 2021 HCAHPS Mode Experiment Response Rates* Survey Administration Protocol Response Rate … HCAHPS Legacy Modes Mail Only 22% Phone Only 23% Mail-Phone 31% Web-first Modes Web-Mail 29% … This presentation described how randomized experiments (e.g., the 2021 HCAHPS mode experiment) can help … mode and other two-phase modes, (Web- Phone, Mail-Phone, Web-Mail) were most effective at improving HCAHPS

165. 2018 National Healthcare Quality and Disparities Report: Appendix A (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2018qdr-appa2.pdf
     January 01, 2018 - sometimes or never had good communication about medications they received in the hospital -3.21 0.0 0.00 HCAHPS … hospital patients who did not receive good communication about discharge information -5.27 0.0 0.00 HCAHPS … caregiver into account when deciding what the patient’s discharge healthcare would be 0.18 0.0 0.40 HCAHPS

166. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-hays-slides.pdf
     October 01, 2017 - Angeles and RAND Health Program www.ahrq.gov/cahps CAHPS Family of Surveys Facility Surveys Hospital (HCAHPS

167. Section 6B (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
     June 02, 2025 - Table 4: Child HCAHPS

168. Lessons from the Field: Using Pediatric Quality Measures across Multiple Levels (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/lessons/lessons-using-pqms.pdf
     January 01, 2016 - Quality Partnership DMOs Dental Managed Care Organizations EMR Electronic Medical Record HCAHPS … Tool development •The CEPQM team tested administering Child HCAHPS using tablets rather than a paper-based … • For their Child HCAHPS measure, the CEPQM team found that it was logistically and administratively

169. Final Progress Report: The National Quality Forum Annual Meeting 2004 (pdf file)
     www.ahrq.gov/sites/default/files/2025-02/kizer2-report.pdf
     January 01, 2025 - partners are eager for the NQF to consider additional appropriate measures of hospital care, such as HCAHPS … negotiations with the Delmarva Foundation (the prime contractor to CMS) for three tasks: Endorsement of HCAHPS … National Voluntary Consensus Standards for Hospital Care (including new areas and HCAHPS). … measures from the NQF-endorsed set will be added to the voluntary reporting initiative, along with HCAHPS … CMS has provided funding for HCAHPS and new consensus standards in three additional hospital areas.

170. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
     February 01, 2020 - The guide does not currently address the needs of organizations that use the CAHPS Hospital Survey (HCAHPS

171. An Overview of the CANDOR Process
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module4/module4-event-reporting-investigation-analysis.pptx
     September 10, 2015 - might provide information indicating that a CANDOR event has occurred, including: Patients: Complaints, HCAHPS … External Environment FDA Device/Drug Reports Internal Environment Electronic Health Record HCAHPS

172. Questions and Answers About the CAHPS Cancer Care Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/questions-and-answers-about-cancer-care-survey.pdf
     June 02, 2025 - If your organization is administering the CAHPS Hospital Survey (HCAHPS) or any other mandated CAHPS

173. Implications for the Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamily5.html
     July 01, 2018 - At the hospital level, the Guide should link to existing mandates and efforts, such as HCAHPS.

174. New CAHPS Tools for Patient Experience Measurement: Slide Presentation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/new-cahps-tools-px-measurement-webcast.pdf
     June 25, 2025 - experiences with hospital-based birthing care • Focuses on care during labor and delivery • Modeled on HCAHPS

175. Prologue | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/reports/liability/prologue.html
     August 01, 2017 - patient experience such as the Consumer Assessment of Healthcare Providers and Systems Hospital Survey (HCAHPS

176. Understanding CAHPS® Surveys Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-transcript.pdf
     January 01, 2019 - These ones listed here are for the Clinician and Group Survey and the Hospital Survey, or the HCAHPS … I think the most well-known use in that category is the use of HCAHPS by CMS where 30% of Understanding … That could also be people who have had a hospital stay and would be receiving the HCAHPS Survey, that … translation process is designed to help maintain the integrity of the measures, you should also look for HCAHPS

177. Final Progress Report: Effects of Patient Turnover on Nursing Care and Patient Outcomes in Acute Care Hospital Settings (pdf file)
     www.ahrq.gov/sites/default/files/2024-09/park-report.pdf
     January 01, 2024 - patient satisfaction measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS … Patient satisfaction Hospital Means for the nine HCAHPS measures: communication with hospital staff … outcomes that were aggregated to the hospital level, including (a) patient satisfaction measured by the HCAHPS … mortality, and readmissions but was positively related to patient satisfaction as measured by the HCAHPS

178. Recent Insights into CAHPS Survey Modes and Response Rates (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys.pdf
     January 01, 2020 - make up the Clinician & Group Survey, which is what you see on the left, as well as the hospital or HCAHPS … example, you'll see that communication appears in both the Clinician & Group Survey as well as the HCAHPS … Centers for Medicare and Medicaid Services uses CAHPS in several of its payment programs, including HCAHPS … We're working on now one for the Child HCAHPS Survey and have on the docket on developing an item set

179. Patient and Family Involvement in Care of Mechanically Ventilated Patients: Facilitator Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/tools/mvp/modules/cusp/patient-family-care-fac-guide.html
     March 01, 2017 - on performance measures (like the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS

180. CAHPS Patient Narrative Item Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
     August 01, 2024 - Narrative items for the Child Hospital Survey (Child HCAHPS) .   Why Narrative Item Sets?