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81. Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
    December 01, 2020 - about medications in hospitals Kaiser Permanente administers and tracks the CAHPS Hospital Survey (HCAHPS … As a result of these efforts, Kaiser Permanente’s scores for the HCAHPS medication communication composite … toolkit led to an improvement in the VA Compare star scores compared to 2 years prior, as well as better HCAHPS

82. Final Progress Report: Detecting, Assessing, and Learning from Patient-Perceived Breakdowns in Care (pdf file)
    www.ahrq.gov/sites/default/files/2024-07/mazor-report.pdf
    January 01, 2024 - Surveys HCAHPS – hospital-level ratings on standard items X X X HCAHPS – individual- and hospital-level … HCAHPS. The MSH system implements the HCAHPS survey for all 10 hospitals. … Time series analyses detected no impact of the WWTK program on HCAHPS scores, as shown in Table … HCAHPS Results. … that was included on the HCAHPS survey at all MSH hospitals. Table 8.

83. Chapter 1. Building the Project Foundation: Gaining Leadership Support Within the Organization | Agency for Healthcare Research and Quality
    www.ahrq.gov/es/patient-safety/settings/hospital/match/chapter-1.html
    July 01, 2022 - Hospitals use the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which … many hospitals have collected information on patient satisfaction for their own internal use, until HCAHPS … HCAHPS contains 18 patient perspectives on care and patient rating items that encompass eight key topics … A complete list of HCAHPS survey questions is at http://www.hcahpsonline.org/home.aspx .

84. Chapter 1. Building the Project Foundation: Gaining Leadership Support Within the Organization | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/match/chapter-1.html
    July 01, 2022 - Hospitals use the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which … many hospitals have collected information on patient satisfaction for their own internal use, until HCAHPS … HCAHPS contains 18 patient perspectives on care and patient rating items that encompass eight key topics … A complete list of HCAHPS survey questions is at http://www.hcahpsonline.org/home.aspx .

85. Appendix 1-B. Trademarks | Agency for Healthcare Research and Quality
    www.ahrq.gov/research/publications/pubcomguide/pcguide1apb.html
    April 01, 2024 - The following are AHRQ trademarks: CAHPS ® Evidence-based Practice Center Program ® HCAHPS ® MONAHRQ

86. CAHPS Program: Improving Response Rates and Representativeness - Introduction (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-intro.pdf
    June 02, 2025 - Agenda • Welcome from AHRQ • Overview of AHRQ’s CAHPS Program • Trends in Survey Response Rates • HCAHPS

87. Implementation Guide for the CANDOR Process: Appendix A | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/impguide/apa.html
    August 01, 2022 - Performance measures to consider include: Patient experience (use measures such as HCAHPS scores … HCAHPS = Hospital Consumer Assessment of Healthcare Providers and Systems HSOPS = Hospital Survey on

88. Building the Business Case for CANDOR Worksheet | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/worksheet2.html
    August 01, 2022 - Performance measures to consider include: Patient experience (use measures such as HCAHPS scores … HCAHPS = Hospital Consumer Assessment of Healthcare Providers and Systems HSOPS = Hospital Survey

89. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/events/webinar-121024.html
    December 01, 2024 - Senior Health Policy Researcher  RAND Insights About Child HCAHPS Survey Comments on Pediatric Inpatient

90. Summary of the 2018 AHRQ CAHPS Research Meeting (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/survey-methods-research/summary-research-meeting.pdf
    January 01, 2019 - Improving Response Rates: Lessons from MCAHPS, HCAHPS, and Disenrollment Experiments – Marc Elliott … rates for four surveys: the Medicare CAHPS Survey, the Adult version of the CAHPS Hospital Survey (HCAHPS … ), the CAHPS Child Hospital Survey (Child HCAHPS), and the Medicare Advantage and Prescription Drug … Case Study: Findings from Administering Child HCAHPS on the Day of Discharge – Sara Toomey, MD, MPhil … Marc Elliott reported that the HCAHPS mode experiment found that survey length had a bigger effect on

91. The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
    June 02, 2025 - CG-CAHPS Narrative Item Set Health Plan Narrative Item Set Inpatient Narrative Items: For Child HCAHPS

92. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
    November 01, 2023 - Set (Appendix A) to supplement the closed-ended questions in the CAHPS Child Hospital Survey (Child HCAHPS … https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/fielding-child-hcahps

93. Mod02-Business-Case-Worksheet (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module2/mod02-business-case-worksheet.pdf
    April 01, 2016 - Performance measures to consider include: ■ Patient experience (use measures such as HCAHPS scores … HCAHPS = Hospital Consumer Assessment of Healthcare Providers and Systems HSOPS = Hospital Survey on

94. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/quality-improvement/research/index.html
    March 01, 2025 - The goal of this study is to examine the use and value of data from the CAHPS Child Hospital (Child HCAHPS … Key Findings: Hospital quality leaders and staff believed that the Child HCAHPS Survey results accurately … Usefulness of Child HCAHPS Survey Data for Improving Inpatient Pediatric Care Experiences.  … What Parents Have to Say: Content and Actionability of Narrative Comments from the Child HCAHPS Survey … Parents Have More to Say: Comments from the Child HCAHPS Single Question vs a Narrative Item Set.

95. CAHPS 101 (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-05-edgman-levitan.pdf
    June 02, 2025 - Value-Based Payment • Centers for Medicare & Medicaid Services (CMS) ► Hospital Value-Based Purchasing (HCAHPS

96. Understanding CAHPS® Surveys: A Primer for New Users - Slides 39-47 (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-survey-results-used-shaller-webinar.pdf
    June 02, 2025 - www.ahrq.gov/cahps Use of Survey Results in Value-Based Payment • Hospital Value-Based Purchasing (HCAHPS

97. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Bakdash (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-pt-narratives-support-px-strategy-bakdash.pdf
    June 02, 2025 - Clinician & Group Survey (CG-CAHPS) Items for Ambulatory Care • Child Hospital Survey (Child HCAHPS

98. Methods (continued, 4) | Agency for Healthcare Research and Quality
    www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamily3c.html
    July 01, 2017 - at least one participant related the importance of discharge to the poor performance of hospitals on HCAHPS … Several participants discussed motivators tied to patient satisfaction (e.g., HCAHPS) because these scores

99. CAHPS Patient Narrative Item Sets (webcast) | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/events/webinar-111621.html
    December 01, 2021 - They also previewed Narrative Item Sets in development for the CAHPS Health Plan Survey and the Child HCAHPS

100. AHRQ's CAHPS® Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-understanding-cahps-surveys.pdf
     June 02, 2025 - Clinician & Group 3.1; 4.0 (Beta) ► CAHPS Health Plan 5.1 • Databases under development: ► Child HCAHPS