-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
April 17, 2017 - Hospital Survey and Instructions
Sample Telephone Script for the CAHPS Child Hospital Survey (Child HCAHPS … . 962
Updated 4/17/2017
Sample Telephone Script for the
CAHPS® Child Hospital Survey
(Child HCAHPS … )
The following instructions pertain to the CAHPS Child Hospital Survey
(Child HCAHPS). … The scripts provided in this document use the questions from the CAHPS
Child Hospital Survey (Child HCAHPS … Sample Telephone Script for the CAHPS® Child Hospital Survey (Child HCAHPS)
Documents Available for
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-intro.pdf
June 02, 2025 - slides, view agenda and speaker bios
2
Today’s Agenda
• Welcome from AHRQ
• Overview of the Child HCAHPS … Survey
• The Child HCAHPS Database
• The Child HCAHPS Narrative Item Set
• Questions and Answers
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/day-of-discharge.pdf
June 02, 2025 - Administration
Introduction
This document explains how to field the CAHPS Child Hospital Survey (Child
HCAHPS … These instructions supplement the Child HCAHPS
instructions found on the AHRQ CAHPS website by clicking … For information about the Adult
version of the CAHPS Hospital Survey (HCAHPS), visit CMS’s Web site … Figure 1: Summary of Key Requirements for Administering the Child
HCAHPS Survey via Electronic Tablet … Patients should be included in the Child HCAHPS survey sample frame unless the
hospital/survey vendor
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
October 01, 2015 - for Hospitals
Document No. 911
10/01/2015
Page 1
Introduction
The CAHPS Hospital Survey (HCAHPS … Information About Using These Items
Where do I find information about the CAHPS Hospital Survey
(HCAHPS … After administering this item set as part of the
HCAHPS Survey, hospital administrators, providers, … Informing Consumers and Others
Unlike the Adult HCAHPS Survey, results from these supplemental items … You will also find guidelines on placing
these items at the end of the Adult HCAHPS Survey (before the
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/3_barbara_burke.pdf
June 09, 2012 - Introducing the CAHPS Child Hospital Survey
Child HCAHPS
Barbara Burke, Administrator, Patient … Chicago
37
Outline
• An introduction to Lurie Children’s
• Impetus for change
• Child HCAHPS … Changing landscape of healthcare: Triple Aim and Value-Based
Payment Model
41
Child HCAHPS … Family as faculty
• Increase participation on improvement teams
47
Child HCAHPS … Impetus for Change
Child HCAHPS
Inpatient Coaching
Inpatient Coaching - Slide 2
Monthly Report
-
www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/key-drivers.html
July 01, 2021 - CAHPS Child Hospital Survey (Child HCAHPS) Toolkit
Key Driver Diagram
Previous Page Next … Page
Table of Contents
CAHPS Child Hospital Survey (Child HCAHPS) Toolkit
Introduction
Overview
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-fullreport.pdf
November 02, 2017 - CAHPS Hospital Survey – Child Version (Child HCAHPS).
4. … Child HCAHPS has been designed to complement the Adult
HCAHPS survey and will allow for meaningful comparison … , as well as with end-user interviews for Child HCAHPS. … Such explanations might also be relevant to Child HCAHPS. … Child HCAHPS
data could be added to the CAHPS database at AHRQ or the HCAHPS database at CMS.
22
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/1_carla_zema_intro.pdf
January 22, 2015 - Plan
American Indian
Home Health Care
4
www.cahps.ahrq.gov 5
www.cahps.ahrq.gov
Child HCAHPS … • CHIPRA Pediatric Quality Measures Centers of
Excellence
6
www.cahps.ahrq.gov
HCAHPS … Core CAHPS Design Principles
CAHPS Family of Surveys
CAHPS Consortium
Child HCAHPS Survey Development … HCAHPS Survey – Adult vs.
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
October 01, 2023 - Use with HCAHPS : The items were designed to be added to the Adult version of HCAHPS, which is implemented … While users of HCAHPS are free to incorporate supplemental items in order to meet the needs of their … Add a transition statement to indicate a transition from the HCAHPS questions. … To find CMS’s mandatory transition statement, please refer to the HCAHPS Quality Assurance Guidelines … on HCAHPS and search for “mandatory transition statement.”
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2025-child-hcahps-infographic.pdf
January 01, 2025 - full 2025 Chartbook:
https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2025-child-hcahps-chartbook.pdf … http://www.ahrq.gov/
https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2025-child-hcahps-chartbook.pdf … https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2025-child-hcahps-chartbook.pdf
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/4_zoe_vecchio_and_sandra_schultz.pdf
June 02, 2025 - Zoë Vecchio
Director of Service Excellence
49
Agenda
1.CHOC’s choice to transition to Child HCAHPS … 2.Our approach to physician engagement
50
CHOC’s choice to transition to Child HCAHPS
1.Boston … CAHPS Webcast
Agenda
CHOC’s Choice to Transition to Child HCAHPS
Our Approach to Physician Engagement
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-elliott.pdf
July 01, 2013 - 15
Child HCAHPS® Survey
• Child HCAHPS= Child Hospital Consumer Assessment of
Healthcare Providers … beyond pediatric/parent survey setting to
other young adult groups (e.g., younger patients in adult
HCAHPS … 50%
Low Response Rates for Hard-to-Reach Populations Is A Growing Issue
Research Questions
Child HCAHPS
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-5.8.pdf
January 01, 2014 - Patient
satisfaction was measured using the
Adult HCAHPS survey. … Investigators analyzed Adult HCAHPS
data from July 2006 through June 2007. … Data were gathered from Adult HCAHPS
surveys reported in March 2008 and
March 2009. … Data came from the 2002-2003 Adult
HCAHPS 3-state pilot test. … Impressing
patients while improving
HCAHPS. Nurs Manag
(Harrow).
2012;43(12):32–37.118
-
www.ahrq.gov/topics/consumer-assessment-healthcare-providers-and-systems-cahps.html
CAHPS Child Hospital Survey (Child HCAHPS) Toolkit
CAHPS Databases
CAHPS Patient Experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - Literacy Item Set for Hospitals
Document No. 911
Page 1
Introduction
The CAHPS Hospital Survey (HCAHPS … the Results of the CAHPS Health Literacy Item
Set for Hospitals
Organizations that field the Adult HCAHPS … After administering this item set as part of the
HCAHPS Survey, hospital administrators, providers, … Informing Consumers and Others
Unlike the Adult HCAHPS Survey, results from these supplemental items … two composite measures that summarize
performance across two topics that are not addressed by the HCAHPS
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-fishkin.pdf
March 24, 2020 - Health Plan
PhysiciansHospitals
+
HCAHPS Case Study: Medication Communication
17 | Copyright … HCAHPS Case
Study:
Medication
Communication
Composite
12. … and not-for-profit health plans.Health System…
Our integrated model includesboth care & coverage
HCAHPS … Case Study: Medication Communication
HCAHPS Case Study: Medication Communication Composite
Processes
-
www.ahrq.gov/topics/hospitals.html
CAHPS Child Hospital Survey (Child HCAHPS) Toolkit
Decolonization
Hospital Survey on Patient
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
January 01, 2015 - And of course, we had the Adult HCAHPS as a
foundation. … Burke, Slide 42
So we were thrilled when we heard about Child HCAHPS. … But again, using Child HCAHPS has really helped us advance that. … So we implemented our Child HCAHPS Survey in July of 2014. … with
the CAHPS Consortium that had developed Adult HCAHPS.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/5_carla_zema_closing.pdf
June 02, 2025 - Survey
To Ask a Question
www.cahps.ahrq.gov 57
www.cahps.ahrq.gov
www.cahps.ahrq.gov
Child HCAHPS … www.cahps.ahrq.gov
61
mailto:cahps1@westat.com
https://www.cahps.ahrq.gov/
To Ask a Question
Child HCAHPS
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
March 20, 2017 - Over the past decade, Adult
HCAHPS has become the national standard in quality measurement among adult … CMS) is responsible for
the national implementation of this survey and has publicly reported Adult HCAHPS … Purchasing
Program.*
This document provides an overview of the Child Hospital Survey (or Child
HCAHPS … HCAHPS: Patients’ Perspectives of Care Survey. … The Child
version incorporates many of the domains covered in Adult HCAHPS as well as
domains that