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101. Building the Business Case for CANDOR Worksheet | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/candor/modules/worksheet2.html
     August 01, 2022 - Performance measures to consider include: Patient experience (use measures such as HCAHPS scores … HCAHPS = Hospital Consumer Assessment of Healthcare Providers and Systems HSOPS = Hospital Survey

102. Implementation Guide for the CANDOR Process: Appendix A | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/candor/impguide/apa.html
     August 01, 2022 - Performance measures to consider include: Patient experience (use measures such as HCAHPS scores … HCAHPS = Hospital Consumer Assessment of Healthcare Providers and Systems HSOPS = Hospital Survey on

103. The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
     June 02, 2025 - CG-CAHPS Narrative Item Set Health Plan Narrative Item Set Inpatient Narrative Items: For Child HCAHPS

104. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
     November 01, 2023 - Set (Appendix A) to supplement the closed-ended questions in the CAHPS Child Hospital Survey (Child HCAHPS … https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/fielding-child-hcahps

105. Summary of the 2018 AHRQ CAHPS Research Meeting (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/survey-methods-research/summary-research-meeting.pdf
     January 01, 2019 - Improving Response Rates: Lessons from MCAHPS, HCAHPS, and Disenrollment Experiments – Marc Elliott … rates for four surveys: the Medicare CAHPS Survey, the Adult version of the CAHPS Hospital Survey (HCAHPS … ), the CAHPS Child Hospital Survey (Child HCAHPS), and the Medicare Advantage and Prescription Drug … Case Study: Findings from Administering Child HCAHPS on the Day of Discharge – Sara Toomey, MD, MPhil … Marc Elliott reported that the HCAHPS mode experiment found that survey length had a bigger effect on

106. Mod02-Business-Case-Worksheet (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module2/mod02-business-case-worksheet.pdf
     April 01, 2016 - Performance measures to consider include: ■ Patient experience (use measures such as HCAHPS scores … HCAHPS = Hospital Consumer Assessment of Healthcare Providers and Systems HSOPS = Hospital Survey on

107. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-pt-narratives-support-px-strategy-bakdash.pdf
     June 02, 2025 - Clinician & Group Survey (CG-CAHPS) Items for Ambulatory Care • Child Hospital Survey (Child HCAHPS

108. CAHPS 101 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-05-edgman-levitan.pdf
     June 02, 2025 - Value-Based Payment • Centers for Medicare & Medicaid Services (CMS) ► Hospital Value-Based Purchasing (HCAHPS

109. Understanding CAHPS® Surveys: A Primer for New Users - Slides 39-47 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-survey-results-used-shaller-webinar.pdf
     June 02, 2025 - www.ahrq.gov/cahps Use of Survey Results in Value-Based Payment • Hospital Value-Based Purchasing (HCAHPS

110. CAHPS Patient Narrative Item Sets (webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-111621.html
     December 01, 2021 - They also previewed Narrative Item Sets in development for the CAHPS Health Plan Survey and the Child HCAHPS

111. Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Program | Agency for Healthcare Research and Quality
     www.ahrq.gov/data/cahps.html
     July 01, 2024 - The  CAHPS Child Hospital Survey (Child HCAHPS) asks parents or caregivers of pediatric patients to

112. CAHPS Patient Experience Surveys and Guidance | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/index.html
     May 01, 2024 - Services * Patient Experience With Facility-Based Care Emergency Department Hospital Adult Hospital (HCAHPS

113. AHRQ's CAHPS® Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-understanding-cahps-surveys.pdf
     June 02, 2025 - Clinician & Group 3.1; 4.0 (Beta) ► CAHPS Health Plan 5.1 • Databases under development: ► Child HCAHPS

114. Methods (continued, 4) | Agency for Healthcare Research and Quality
     www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamily3c.html
     July 01, 2017 - at least one participant related the importance of discharge to the poor performance of hospitals on HCAHPS … Several participants discussed motivators tied to patient satisfaction (e.g., HCAHPS) because these scores

115. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/research/index.html
     March 01, 2025 - The goal of this study is to examine the use and value of data from the CAHPS Child Hospital (Child HCAHPS … Key Findings: Hospital quality leaders and staff believed that the Child HCAHPS Survey results accurately … Usefulness of Child HCAHPS Survey Data for Improving Inpatient Pediatric Care Experiences.  … What Parents Have to Say: Content and Actionability of Narrative Comments from the Child HCAHPS Survey … Parents Have More to Say: Comments from the Child HCAHPS Single Question vs a Narrative Item Set.

116. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
     March 20, 2017 - Patient Experience Measures from the CAHPS® Child Hospital Survey CAHPS® Child Hospital Survey and Instructions Patient Experience Measures from the CAHPS Child Hospital Survey Document No. 909 Updated 3/20/17 Patient Experience Measures from the CAHPS® Child Hospital Survey Introduction..................…

117. Child Hospital Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
     May 12, 2016 - Child Hospital Survey CAHPS® Hospital Survey Version: Child Version Language: English File name: Child_HCAHPS_English_Survey_954a.docx Last updated: May 12, 2016 Instructions for Front Cover • Replace the cover of this document with your own front cover. Include a user-friendly title and your own logo. •…

118. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data webcast-PANEL (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-listening-voice-of-patient-webcast-panel.pdf
     June 02, 2025 - Tracking System Replacement (PATS-R) Surveys of Healthcare Experiences of Patients (SHEP) [CAHPS/HCAHPS

119. Highlighting the Urgent Need for Research on Improving Delivery of Preventive Services to People with Disabilities | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsletters/e-newsletter/932.html
     October 01, 2024 - The CAHPS Child Hospital Survey (Child HCAHPS) assesses inpatient care experiences of pediatric patients … The survey covers many topics addressed by the adult version of the CAHPS Hospital Survey (HCAHPS) and

120. A Breakthrough Approach to Improving CAHPS Communication Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/communication_2012_04_01_transcript.pdf
     January 01, 2012 -  your HCAHPS scores are disappointing,  have you tried many strategies and the scores just don’t … caring communication or I call it the language of caring, has been shown to improve performance on many HCAHPS … results from organizations that have focused on caring communication as a major strategy for improving HCAHPS … And with that, helping you improve your scores, whether it’s on HCAHPS, CG-CAHPS or other patient satisfaction