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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/155-performing-premortem-project-assessment.docx
October 01, 2024 - They review what happened and say, “If we had only known that this was the reason that this project failed … They found that if you can look at an upcoming event as though it has already happened, it makes it easier … Ask your team: What could have happened? What could have gone wrong? … What could have happened? What can we do to keep it from happening?
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www.ahrq.gov/patient-safety/reports/liability/silence.html
August 01, 2017 - However, what compounds the pain is when you are not told the truth about what has happened to your loved … There are four things patients and families want after medical harm has occurred: tell us what happened … are going to fix the problem, take responsibility, and apologize. 1 First, when we say "Tell us what happened … Second, we need to know that what happened to our loved one is not going to happen to anyone else. … No one should ever have to wait that long to find out answers about what happened to their loved one,
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
August 01, 2022 - Slide 11
Say:
The Disclosure Checklist includes:
What happened–identify the adverse … event early in the disclosure, explain what happened in a way that is easy to understand, explain what … is known about why the adverse event occurred, but DO NOT guess or assume anything about what happened … Tell the patient what should have happened. … This question is often a stand-in for "How could this have happened?"
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/sustainability/sustainability_learn_from_defects_facnotes.docx
December 01, 2017 - The first question is, what happened? … Slide 9
What Happened?
ASK:
What happened?
SAY:
We recommend walking the process. … Slide 10
What Happened?
ASK:
Who was involved?
What were the actions? … What happened that actually may have helped ameliorate the situation? … SAY:
Armed with knowledge about what happened and why it happened, it’s time to build your interventions
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www.ahrq.gov/hai/tools/surgery/modules/sustainability/learn-from-defects-fac-notes.html
December 01, 2017 - The first question is, what happened? … Slide 10: What Happened?
Ask:
What happened?
Say:
We recommend walking the process. … Slide 11: What Happened?
Ask:
Who was involved?
What were the actions? … What happened that actually may have helped ameliorate the situation? … Say:
Armed with knowledge about what happened and why it happened, it’s time to build your interventions
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psnet.ahrq.gov/issue/seeking-answers-hearing-silence
October 09, 2024 - whose daughter died from medical error and the resistance she faced when trying to understand what happened … July 5, 2023
Deny, Dismiss, Dehumanise: What Happened When I Went to Hospital.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/module5-response-disclosure-notes.pptx
August 21, 2015 - What happened exactly?
What are the implications for the patient’s health?
Why did it happen? … Module 5
12
The Disclosure Checklist includes:
What happened–identify the adverse event early in the … the adverse event occurred, but DO NOT guess or assume anything about what happened. … Tell the patient what should have happened. … This question is often a stand-in for “How could this have happened?”
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psnet.ahrq.gov/node/33878/psn-pdf
April 01, 2019 - But that's not what has happened. There are now many
lawyers who specialize in ACC law. … error and this happened to you." … So say, "My bad that this happened." … She expressed how terrible she felt about what had happened. … He said to his mother, I'm really upset by what happened to my sister.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/coaching/coaching-facnotes.docx
May 01, 2017 - Ideally, team members do this by reflecting on what has happened. … The question should express genuine curiosity about what happened. … · “I am curious, what do you think happened?”
· “How did that make you feel?” … Can you help me understand what happened?” … I’m curious, what do you think happened?”
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/109-performing-premortem-project-assessment-fg.docx
April 01, 2025 - They review what happened and say, “If we had only known that this was the reason that this project failed … They found that if you can look at an upcoming event as though it has already happened, it makes it easier … Ask your team: What could have happened? What could have gone wrong? … What could have happened? What can we do to keep it from happening?
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psnet.ahrq.gov/perspective/conversation-jennifer-schulz-moore-llb-ma-phd
February 26, 2025 - But that's not what has happened. There are now many lawyers who specialize in ACC law. … error and this happened to you." … So say, "My bad that this happened." … She expressed how terrible she felt about what had happened. … He said to his mother, I'm really upset by what happened to my sister.
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www.ahrq.gov/hai/cusp/toolkit/content-calls/briefing-slides/slides.html
October 01, 2014 - What Happened Overnight That I Need to Know?
Slide 9. Where Should Rounds Begin?
Slide 10. … Morning Briefing Process
Three simple questions
What happened overnight that I need to know … What Happened Overnight That I Need to Know About?
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/023-ss-cusp-learning-from-defects-fg.docx
April 01, 2025 - What happened?
2. Why did it happen?
3. … Slide 7
Question One—What Happened? … Slide 8
Learning From Defects Process: What Happened? … SAY:
To fully understand what happened, everyone involved should be considered and interviewed. … The following four questions help teams address and prevent defects systemwide:
· What happened?
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/004-cusp-learning-from-defects.docx
October 01, 2024 - What happened?
2. Why did it happen?
3. … Slide 7
What Happened? … Slide 8
LFD Process: What Happened? … SAY:
To fully understand what happened, everyone involved should be considered and interviewed. … The following four questions help teams address and prevent defects system-wide:
· What happened?
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psnet.ahrq.gov/issue/sued-misdiagnosis-it-could-happen-you
February 07, 2024 - Commentary
Sued for misdiagnosis? It could happen to you.
Citation Text:
Lippman H, Davenport J. Sued for misdiagnosis? It could happen to you. J Fam Pract. 2010;59(9):498-508.
Copy Citation
Format:
Google Scholar PubMed BibTeX EndNote X3 XML EndNote 7 XML Endnote tagged Pu…
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psnet.ahrq.gov/issue/videos-simulated-after-action-reviews-training-resource-support-social-and-inclusive-learning
May 22, 2024 - Debriefing after significant clinical events helps affected staff develop a shared mental model of what happened … , why it happened, and how it can be prevented in the future.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
November 01, 2023 - s hospital stay can be an intense
experience; please take as much time as you need to tell us what happened … Please explain what happened, how it happened, and how it felt.
H-PN2. … Please explain what happened, how it happened, and how
it felt.
H-PN3.
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/changing-system-slides.pptx
June 01, 2021 - Decision Making
11
Changing the System
11
Problems Are Opportunities To Improve
12
What happened … Learning From Antibiotic-Associated Adverse Events Form
Changing the System
12
What Happened? … Explain what happened.
Put yourself in the place of those involved.
Try to understand.
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www.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/chapter1.html
August 01, 2022 - What happened?
Was the problem reported? To whom? … What happened when the problem was reported?
What caused the patient safety event to happen?
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psnet.ahrq.gov/issue/wrong-goodbye
October 05, 2022 - How could it have happened? … How could it have happened?