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psnet.ahrq.gov/node/41993/psn-pdf
April 21, 2015 - available, and 97% of participants
reported that they would want the checklist used if one of these crises happened
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/DESC-technique.pdf
June 01, 2021 - She is not acting like herself
today, and the last time this happened, someone told you she had a UTI
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.docx
May 01, 2017 - Defects identification
CUSP asks L&D unit staff to work through a defect and ask—
What happened? … The recovery side is completed when the event is a near miss, that is, something that happened to stop … What happened?
Step 1. Reconstruct the timeline to understand what happened.
Step 2.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/091-decolonization-implementation-fg.docx
April 01, 2025 - This tool asks four important questions: what happened, why did it happen, how to reduce the likelihood … To determine what happened, the CUSP team reviewed data from the EHR and found that documentation on … Further investigating more about why this happened, the team realized that in the follow up call 2 weeks … In determining what happened, the CUSP team reviewed their audits over the last few months and found
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/understand/scisafetynotes.docx
June 02, 2025 - When learning from defects, unit teams identify:
· What happened?
· Why did it happen? … Analyzing what happened and why it happened helps the team understand the contributing factors and processes … SAY:
Apply these four Learning From Defects questions to this example.
· What happened?
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www.ahrq.gov/ncepcr/research-transform-primary-care/transform/impactgrants/impact-ks-success-story.html
April 01, 2015 - “We were motivated by collaborations that had happened between the University of New Mexico and New Mexico … cooperative extension folks at Kansas State to develop collaborations, which is not something that had happened
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www.ahrq.gov/hai/tools/mrsa-prevention/surgery/learning-from-defects.html
April 01, 2025 - There are four key questions in the CUSP Learning From Defects process: What happened?
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psnet.ahrq.gov/web-mm/misread-label
August 28, 2024 - manufacturer and presented in similar packaging, it may be slightly easier to understand how the error happened … medication, found that patients wanted disclosure of all harmful errors and sought information about what happened … physicians disclosed the adverse event, they often avoided stating that an error had occurred, why it happened
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
July 01, 2023 - Providers communicate the facts of what happened and assure the patient and family that they will receive … A hospital committed to transparency offers an apology that the incident happened. … An explanation of what happened.
A meaningful discussion of projected outcomes.
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psnet.ahrq.gov/node/49425/psn-pdf
November 01, 2003 - manufacturer and presented in similar packaging, it may be slightly easier to understand how the
error happened … medication, found that patients wanted disclosure of all
harmful errors and sought information about what happened … physicians disclosed the adverse event, they
often avoided stating that an error had occurred, why it happened
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psnet.ahrq.gov/node/840174/psn-pdf
August 28, 2024 - He confirmed that she understood what
happened, including the miscommunication among operating room … patient’s death, she
may have wondered about the facts of his care, possibly misinterpreting what happened … should also be reassured that a root cause analysis (RCA) will be carried out to
determine exactly what happened … that is a good time to ask the widow to tell the attendees
about her husband as they likely know what happened … conversation.html
The latter explanation is particularly important, as most families want to know that what happened
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module6/module6-care-for-caregiver.pptx
May 01, 2011 - I started to doubt myself… I thought maybe if I’d have done something another way, it wouldn’t have happened … anonymous second-victim: “Every single day for months, I’d walk in and think, ‘Everyone knows what happened … Develop understanding of what happened.
Support individual(s) involved in event. … High-acuity areas have little time to integrate what has happened.
Intense fear of the unknown. … Having time to integrate what has happened, especially in high-acuity areas such as emergency departments
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psnet.ahrq.gov/node/36836/psn-pdf
January 29, 2015 - Their objectives included
understanding what happened in Bristol, assessing the quality of care and
-
psnet.ahrq.gov/node/44626/psn-pdf
November 04, 2015 - The process begins
with a preliminary investigation into what happened and who was involved, followed
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psnet.ahrq.gov/web-mm/missed-candor-implementation-opportunities
November 11, 2020 - He confirmed that she understood what happened, including the miscommunication among operating room team … the patient’s death, she may have wondered about the facts of his care, possibly misinterpreting what happened … also be reassured that a root cause analysis (RCA) will be carried out to determine exactly what happened … that is a good time to ask the widow to tell the attendees about her husband as they likely know what happened … The latter explanation is particularly important, as most families want to know that what happened to
-
psnet.ahrq.gov/node/73145/psn-pdf
April 28, 2021 - If there has been an infection, they will use that visit to go
back and work out what happened, as the … When you go back and say, “well, what happened here,” it acts as another safeguard and
allows us to … When a PD patient gets peritonitis, nearly every time you
can trace back and figure out what happened … That is some of the
troubleshooting and evaluation we do to try to figure out what could have happened … What has happened, as I referenced
before, is that the advent of Bluetooth technology has lessened the
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
October 01, 2018 - Because before understanding what has actually happened to a patient we need to know what it is that … We probe, please explain what happened, how it happened and how it felt to you in order to get that complete … And again please
explain what happened, how it happened and how it felt to you. … Is this something that happened once or is this
something that happens to you often? … And how did what happened get brought about?
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www.ahrq.gov/hai/tools/mrsa-prevention/toolkit/learning-from-defects.html
October 01, 2024 - There are four key questions in the CUSP Learning From Defects process: What happened?
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www.ahrq.gov/hai/cusp/toolkit/morning-briefing.html
December 01, 2012 - Briefing process
What happened overnight that I need to know about?
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psnet.ahrq.gov/issue/resilience-engineering-practice-guidebook
February 06, 2019 - respond to disruptions , monitor their environment, anticipate future impacts, and learn from what happened