-
psnet.ahrq.gov/node/34677/psn-pdf
February 09, 2011 - Patients wanted disclosure of all harmful errors, why the errors happened, and
how recurrences would
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-antibiotics.pdf
June 01, 2021 - June 2021
Talking With Residents and Family Members
About Antibiotics
The last time this happened
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-from-defects-fac-guide.html
July 01, 2023 - Defects identification
CUSP asks L&D unit staff to work through a defect and ask—
What happened? … The recovery side is completed when the event is a near miss, that is, something that happened to stop … What happened?
Step 1. Reconstruct the timeline to understand what happened.
Step 2.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/089-or-traffic-fg.docx
April 01, 2025 - This included looking at what happened and why, how to reduce the likelihood of this happening again, … Slide 13
Case Example: What Happened?
SAY:
So, what happened?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/morningbriefing.doc
June 02, 2025 - What happened overnight that I need to know about?
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-from-defects-slides.html
July 01, 2023 - The discovery event addresses what happened. … Arrows pointing downward lead from one question to the next:
Question 1: What happened?
-
www.ahrq.gov/hai/tools/mrsa-prevention/surgery/learning-from-defects.html
April 01, 2025 - There are four key questions in the CUSP Learning From Defects process: What happened?
-
psnet.ahrq.gov/node/44876/psn-pdf
February 10, 2016 - This analysis of the incident breaks down what happened
and explores how attention to mindfulness and
-
psnet.ahrq.gov/node/45455/psn-pdf
June 29, 2017 - Recommended best practices for error disclosure include being honest about what happened,
explicitly
-
psnet.ahrq.gov/node/47636/psn-pdf
December 12, 2018 - The piece includes the perspectives of the patient's family and from the organization
regarding what happened
-
psnet.ahrq.gov/node/47335/psn-pdf
August 22, 2018 - whose daughter died from medical error and
the resistance she faced when trying to understand what happened
-
psnet.ahrq.gov/sites/default/files/import/webmm.ahrq.gov.239_slideshow.ppt
May 01, 2011 - suitable quiet room, avoid distractions
Listen and empathize – assess patient’s understanding of what happened … , provide support
Explain the facts – identify the adverse event early, explain clearly what happened … another institution
(under the care of other providers)
There is some uncertainty about
exactly what happened
-
www.ahrq.gov/hai/cusp/modules/identify/alt-text.html
March 01, 2013 - The discovery event addresses what happened. … Tools to Learn From Defects
Slide 21
Learning From Defects: Four Questions
What happened … Slide 22
What Happened?
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-members-UTI.pdf
June 01, 2021 - Last time this
happened, the
doctor prescribed
an antibiotic and
he felt better.
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-RTI.pdf
June 01, 2021 - Last time this
happened, the
doctor prescribed
an antibiotic and
she got better.
-
psnet.ahrq.gov/node/33628/psn-pdf
February 01, 2006 - way to rationalize or excuse the error to avoid its disclosure), and second, if he does discuss what
happened … Would you like me to tell you about what
happened?" And let's assume she said yes. … Jones, what happened
was your mother was supposed to receive 10 units of insulin, and there was an … instead you're dancing around the periphery
saying, "We had this problem, and we're sorry that it happened
-
psnet.ahrq.gov/issue/resilient-health-care-society
October 09, 2019 - October 9, 2019
The Emperor’s New Clothes: Or Whatever Happened To “Human Error”?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/understand/scisafetynotes.docx
June 02, 2025 - When learning from defects, unit teams identify:
· What happened?
· Why did it happen? … Analyzing what happened and why it happened helps the team understand the contributing factors and processes … SAY:
Apply these four Learning From Defects questions to this example.
· What happened?
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/091-decolonization-implementation-fg.docx
April 01, 2025 - This tool asks four important questions: what happened, why did it happen, how to reduce the likelihood … To determine what happened, the CUSP team reviewed data from the EHR and found that documentation on … Further investigating more about why this happened, the team realized that in the follow up call 2 weeks … In determining what happened, the CUSP team reviewed their audits over the last few months and found
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.docx
May 01, 2017 - Defects identification
CUSP asks L&D unit staff to work through a defect and ask—
What happened? … The recovery side is completed when the event is a near miss, that is, something that happened to stop … What happened?
Step 1. Reconstruct the timeline to understand what happened.
Step 2.