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Showing results for "happened".

  1. Learn From Defects Tool—Perioperative Setting | Agency for Healthcare Research and Quality

    www.ahrq.gov/hai/tools/surgery/tools/applying-cusp/learn-from-defects.html
    December 01, 2017 - Too few perioperative teams take the opportunity to learn how the defect happened at a systems level, … What happened? Provide a clear, thorough, and objective explanation of what happened. … What happened? Reconstruct the timeline and explain what happened. … Provide a clear, thorough, and objective explanation of what happened. Why did it happen? … What happened? Reconstruct the timeline and explain what happened.

  2. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
    June 01, 2021 - Please explain what happened, how it happened, and how it felt to you Q4. … If so, please explain what happened, how it happened, and how it felt to you. … Please explain what happened, how it happened, and how it felt to you Q4. … If so, please explain what happened, how it happened, and how it felt to you. … four questions tend to focus primarily (though not exclusively) on events – that is, things that “happened

  3. Understanding CAHPS® Surveys: A Primer for New Users - Fry (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry.pdf
    February 06, 2020 - Patient Satisfaction Experience Satisfaction • Whether something happened, or how often it happened

  4. PowerPoint Presentation: Learn From Defects for Sustainability

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/sustainability/sustainability_learn_from_defects.pptx
    December 01, 2017 - First question, what happened? … What Happened? … What Happened? … What happened that had a good outcome? … SAY: Armed with knowledge about what happened and why it happened, it’s time to build your interventions

  5. Mod5-Disclosure-Checklist (pdf file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

  6. Mod5-Disclosure-Checklist (pdf file)

    www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

  7. Mod5-Disclosure-Checklist (pdf file)

    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

  8. Mod5-Disclosure-Checklist (pdf file)

    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

  9. Mod5-Disclosure-Checklist (pdf file)

    www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

  10. Mod5-Disclosure-Checklist (pdf file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

  11. Mod5-Disclosure-Checklist (pdf file)

    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

  12. Mod5-Disclosure-Checklist (pdf file)

    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

  13. Mod5-Disclosure-Checklist (pdf file)

    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

  14. Mod5-Disclosure-Checklist (pdf file)

    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

  15. Mod5-Disclosure-Checklist (pdf file)

    monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

  16. Mod5-Disclosure-Checklist (pdf file)

    pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

  17. Mod5-Disclosure-Checklist (pdf file)

    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

  18. Mod5-Disclosure-Checklist (pdf file)

    patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

  19. Mod5-Disclosure-Checklist (pdf file)

    ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.

  20. Mod5-Disclosure-Checklist (pdf file)

    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - patient/family that the organization will conduct an Event Investigation and Analysis to understand what happened … Listen and Empathize Throughout ■ Assess the patient’s/family’s understanding of what happened. … Explain the Facts What happened? ■ Identify the adverse event early in the disclosure. … ■ Explain what happened in a way that is easy to understand. … If the Event Was Preventable (Due to Error) ■ Tell the patient/family what should have happened.
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